A

Presentation on
Management Guru

Joseph Moses Jurans Trilogy

About : Joseph M. Juran

Born December 24, 1904

Graduated from
Minneapolis South High
School (1920)
Bachelor's degree in
electrical engineering from
the University of
Minnesota (1924)
Contribution in the field of
management, particularly
quality management
Founder of the consulting
firm of Juran Institute,
Inc.

Introduction

Quality
Quality means those features of products which

meet customer needs and thereby provide

customer satisfaction
Quality means freedom from deficiencies
freedom from errors that require doing work over
again (rework) or that result in field failures,
customer dissatisfaction, customer claims, and so
on
In this sense, the meaning of quality is oriented
to costs, and higher quality usually costs less

J.M. Jurans Trilogy

Developed the idea of trilogy

Quality Planning
Quality Improvement
Quality Control

Trilogy shows how an organization can

improve every aspect by better

understanding of the relationship between
processes that plan, control and improve
quality as well as business results
In 1951, the first edition of Jurans quality
control handbook was published

How To Manage For Quality: The

Juran Trilogy

To attain quality, it is well to begin by

establishing the vision for the
organization, along with policies and goals
Managing for quality makes extensive use of
three such managerial processes:
Quality Planning
Quality Control
Quality Improvement

These processes are now known as the

Juran trilogy

Quality Planning

Establish quality goals

Identify who the customers are

Determine the needs of the customers

Develop product features that respond to

customers needs

Develop processes able to produce the product

features

Establish process controls; transfer the plans to

the operating forces

Quality Control

Evaluate actual performance

Compare actual performance with quality goals

Act on the difference

Quality Improvement

Prove the need Establish the infrastructure

Identify the improvement projects

Establish project teams

Provide the teams with resources, training, and

motivation to:

Diagnose the causes Stimulate remedies

Establish controls to hold the gains

Fig : THE JURANS TRILOGY

Users of Juran Quality Program

Abengoa
AT&T
AT&T Wireless
Atlantic Copper
Becton Dickinson
Black & Decker
BP
Computer Science Corp.
ConocoPhillips
DuPont

Lipton
Littelfuse
Microsoft
NOKIA Mobile Phones
Norsk Hydro Agri
Pemex
Prosegur
Unilever - Best Foods
Samsung Electronics
Sun Chemical

Strength of Jurans Trilogy

The methodology searches a continuous

improvement of quality in every aspects of the
organization, because if the implementation of
the methodology does not give the desire results
it is possible to start all over again

The methodology allows the use different

quality tools to cover the steps of Jurans
Trilogy. It allows a better understanding of the
relationships of every stage of the company

The methodology is well structured and allows

the companies that implement it, an easy
understanding and application.

Weakness of Jurans Trilogy

To have quality control it is necessary to have a trained

person with knowledge in statistical processes or train a
special person to be in charge of quality

The program is focus in the company process and not in

labor force

Analyzing the requirements of the program we found

that the companies who apply the program have a
complex level of organization

This kind of methodologies show results in a long term;

this represents a risk for the company because the
implementation of the quality program can be a waste of
time, money and resources.