Mo hay khc phc s c kt ni trn Outlook

Cp nht lc 14h05' ngy 22/10/2013

Bn in

Microsoft Outlook i lc xy ra cc vn hay li kt ni n my ch Exchange. Vic x l s

c ny i khi ch dng cch n gin nh ng Outlook v khi ng li. Tuy nhin trong mt s
trng hp s gp nhiu kh khn hn.
Nhng mo c trnh by sau y s gip bn khc phc s c mt kt ni trn Outlook. Nhng mo
ny khng yu cu phi can thip su vo my tnh, v vy bt k ngi dng no cng c th p dng
c.
Tt ch Offline

Thnh thong Outlook khng thc hin kt ni n my ch gi v nhn th v hu ht ngi dng

ngh ngay l do lin quan n li kt ni no ca Outlook. Tuy nhin c th l do Outlook ang ch
Offline nn khng thc hin kt ni n my ch gi v nhn th. V vy, bn hy lm cho
Outlook tr li ch Online. Nu ang s dng Outlook 2007 hoc phin bn c hn hy vo menu
File. Nu c du chn k bn Work Offline, hy b chn n.
Nu ang s dng Outlook 2010 hoc cao hn, hy lm theo cc bc sau:

Nhn vo th Send/Receive.
Xc nh nt Work Offline.
Nu nt Work Offline ang chm (c chn), hy nhn vo nt Work Offline tr v ch
Online.

Ngay ti pha di ca s Outlook, bn s thy dng ch Trying To Connect Nu n c kt ni,

vn c gii quyt. Nu khng, hy th gii php tip theo.
Khi ng li

Bn nn khi ng li Outlook, nu n vn khng th kt ni, hy khi ng li my tnh. C nhiu li

lin quan n kt ni Outlook ch khc phc n gin bng cch l khi ng li. Vn cng c th
gy ra khi my tnh c vn v kt ni. Bn hy m trnh duyt web ln v nu n khng th truy cp
trang web hay cc ti nguyn ni b th c th l do vn kt ni ca my tnh.
Nu trng hp trn xy ra, hy lin h vi b phn IT ca c quan hoc lin h n nh cung cp dch

v Internet tm s tr gip v n lin quan n kt ni mng. Mt khi c gii quyt, Outlook s

thc hin c kt ni ngay tr li.
Sa cha tp tin d liu

Outlook s dng hai loi tp tin d liu (.pst v .ost). V nu hai tp tin ny b li c th gy ra vn
kt ni. Di y l cch x l:

ng Outlook.
M Control Panel.
Tm biu tng Mail (ty thuc vo cch Windows Explorer c thit lp, bn c th bm vo
phn User tm biu tng Mail).
Trong ca s hin ra, bm vo Data Files.
Chn tp tin d liu t danh sch v nhn Open File Location.
Xc nh tp tin cha d liu (thng thng n trng tn vi a ch Email).
Nu tp tin c phn m rng l .ost, hy i phn m rng ca n thnh .OLD. Nu tp tin c
phn m rng l .pst, bn khng cn phi thc hin thm thao tc chnh sa g.
ng ca s v m Outlook.

Lu : Bn cn phi bt ch hin th phn m rng ca tp tin xem n l .ost hay .pst. iu ny

c th thc hin thng qua thit lp trong Windows Explorer.
Nu tp tin d liu l mt tp tin .pst, hy s dng tin ch Scanpst sa cha tp tin ny theo cc
bc sau: Tm kim tp tin scanpst.exe trn Windows Explorer; Sau khi tm c tp tin (v d n

C:\Program Files\Microsoft Office\Office14\), nhn i chut vo n chy chng trnh; Mt ca s

hin ra, nhn ntBrowse; Tm n tp tin d liu *.pst ca bn; Nhn nt Start.

Scanpst s kim tra tp tin d liu v c th tn nhiu thi gian nu tp tin d liu email ca bn ln.
Nu Scanpst tm thy li, n s nhc bn bm vo nt Repair sa cha. Bn cng nn nh du chn
vo hp kim Make Backup Of Scanned File Before Repairing phc hi d liu gc trong trng
hp vic sa cha tht bi.
Sau khi vic sa cha hon tt, ng Scanpst v m li Outlook. Nu Outlook vn khng th kt ni,
hy chuyn sang mo tip theo.
Sa cha ci t Office

Bn c th phi thc hin vic sa cha cc ci t trn Office, iu ny s gii quyt nhng vn m
cc cch thng thng khng khc phc c.
lm iu ny, hy theo cc bc sau:

M Control Panel.
Nhn vo Programs and Features.
Tm kim biu tng Microsoft Office v chn n.
Nhn vo Change.
Chn Repair t ca s xut hin.

Nhn vo nt Continue v ch cho n khi vic sa cha ci t Office hon tt, bn hy khi
ng li my tnh.

Sau khi my tnh khi ng li, hy th m li Outlook v kim tra n c kt ni n my ch

c cha.
To li Profile

Nu tt c cc cch trn u tht bi, bn c th phi to li Outlook profile. Thng thng, nn to

profile mi m khng cn xa ci c. to li profile, bn cn phi bit thng tin thit lp ti khon, v
vy cn phi c thng tin thit lp email trc khi bt u.
Di y l cch to profile mi:

M Control Panel, m Mail v nhn vo Show Profile.

Nhn Add v sau t tn cho profile mi ny.
Tip theo bn cn phi cung cp cc thng tin thit lp ti khon email trong ca s k tip.

Mt khi profile c to xong, bn hy thit lp n thnh mc nh hoc xa profile c tp tin

profile mi ny hot ng.
Nu sau tt c cc bc trn, Outlook vn khng th kt ni, hy lin h n b phn IT. N c th l do
cc li lin quan n DNS hoc mt s kh nng khc nm ngoi phm vi ca bi vit ny.