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Using the QFD Spreadsheet to Construct Houses of Quality

1. Create the first level House of Quality
In the QFD 1 Definition worksheet:
- Enter the name of this first QFD in the cell to the right of the QFD Title Cell. This
will also be the name of the QFD worksheet, when it is created. This name must
be unique and must conform to all Excel worksheet name rules.
- Define the Y's. You may change the title for the Y's (Customer Expectation).
You should then enter all of the Y's for this QFD in the cells directly below the title.
You will then need to define the importance of each of these Y's by specifying a
number adjacent to each Y, though this can be added/updated later. Optional
notes may be added
- Define the X's. As with the Y's, you can change the title of the X's. The specific
X's should be entered in the cells below the X Title. Optional notes may also be
added.
Once you are happy with the Y's and X's you have defined, the first House of Quality
can be created by executing the Create QFD function button. This will create a new
spreadsheet, using the QFD title you specified, and will populate the spreadsheet
with all of the Y's, along with all of the X's.
2. Assign Relationships to the House of Quality
Using conventional QFD practices, assign the strength of the relationships between the
Y's and the X's by putting either a H (high, or strong), M (medium) or L (low, or weak)
in the appropriate cells (in the upper matrix). The letter can be upper or lowercase.
If no letter is put in a cell, there is no relationship.
The totals (scores) are computed automatically and can be viewed/hidden by setting
the View Total check box (for only the Total) or the View Results check box (for the
matrix of results) accordingly.

The X's in this House of Quality can then be sorted based on their scores by executing
the Sort QFD function button.

When this House of Quality is completed, the next House can be generated by invoking
the Create Next House function button. This will create a new definition worksheet
(QFD 2 Definition).
3. Define the next House of Quality
In the QFD 2 Definition worksheet, the X's from the previous House of Quality have been
automatically transferred to this new definition worksheet, along with their scores, as the
new Y's. These should then be assigned an importance, based on your interpretation
of the scores.
The new X's must then be defined, along with the title for the X's and any optional notes.
A new (unique) title for this QFD must be defined, in a similar fashion to the first.
The Create QFD function button will then automatically prepare the next House
of Quality.
Steps 2 and 3 can be repeated as necessary to generate all of the Houses of Quality
needed.
4. Updating a QFD
If you need to update a QFD, you can add parameters to or remove parameters from an
an existing QFD. You can also globally rename parameters.
To add parameters, go to the appropriate definition sheet. Add new X's and Y's at the end
of the lists, then execute the Add Parameter button. All new parameters will be added to
the current and subsequent QFDs.
To remove parameters, go to the appropriate definition sheet. Select a single parameter
that you want to remove, then execute the Remove Parameter button. This parameter
will be deleted from all previous and subsequent QFDs, but will be "lined out" on all
appropriate definition sheets. Do not delete this entry from the definition sheet.
To rename a parameter, go to the appropriate definition sheet. Select a single parameter
that you want to rename, then execute the Rename Parameter button. An input box
will be presented that allows you to define the new parameter name. If you enter a new
parameter name, then OK, the parameter name on all preceding and subsequent sheets
will be changed to the new name.

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Weight Definitions of Prioritization Factors

Rank
7
6
5
4
3
2
1

Prioritization Factor
Net Annual Financial Impact
Type of Financial Savings
BB Confidence to Execute & Sustain
Sponsor Confidence for Savings
BB Project Timeliness
Customer Satisfaction (External)
Risk if we don't do it

> $500K
1: Direct Tangible
High Confidence
High Confidence
< 3 Months
Positive Impact
Imminent Risk

$100K - $500K
2: Indirect Tangible
Medium Confidence
Medium Confidence
3 to 6 Months
No Impact
Significant Risk

$0 - $100K
3: Direct Intangible
Low Confidence
Low Confidence
> 6 Months
Negative Impact
Little or No Risk

288313006.xls: QFD 1 Definition

X's
Notes
Home Projects
Fix brakes on car
L=>$500; M=$100 $500; H=0 - $100
L=0 - $100; M=$100 Install irrigation system
$500; H>$500
L > 14 days; M = 2 to 14 Repair deck flooring
days; H < 2 days
Upgrade bathroom light fixture
Install new countertops
Replace roof shingles

09/30/2015

Notes

Home Projects

Importance

Replace roof shingles

Install new countertops

Install irrigation system

Repair deck flooring

Fix brakes on car

Upgrade bathroom light fixture

Total

Home Projects

3
2
1

H
L
H

H
M
L

M
H
L

L
M
M

L
L
M

L
L
L

72
36
18

Prioritization Factors

Cost to finish
Time to research & do it
Cost/Risk if it's not done
Total

09/30/2015

38 34 28 12

21:10:45

Total

09/30/2015

21:10:45

Total

Importance
0
0

qfd_definition_template

QFD Title:
Y's
Y Title

Importance

X's
X Title

QFD Score

09/30/2015

21:10:45

Notes

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