Professional Documents
Culture Documents
History
Credits
3437716, 1%
342896, 0%
1378471, 1%
26329804, 9%
69383716, 25%
109744, 0%
Airtel
Relaince
27194205, 10%
Vodafone Essar
BSNL
IDEA
37362897, 13%
Tata
49195098, 17%
Aircel
50417955, 18%
Spice
Sunil Bharti Mittal laid the foundations of the New Delhi based Bharti group in 1970s
with a small bicycle part business
1985 Bharti group entered the telecom business by establishing Bharti Telecom Ltd.
and entered into technical collaboration with Siemens AG Germany for
manufacturing electronic pushbutton telephones.
Started offering VAS such as Smart mail, Fax, Call hold, Call waiting etc.
and e-commerce portals to facilitate consumers.
In the initial days due to high tariff rates cellular players had to impose high call
charges on their customers and the handsets were costly.
Naturally, they targeted the elite, up market professionals and entrepreneurs as
customers . Airtel was positioned as an aspirational and lifestyle brand .
It was pitched not merely as a mobile service, but as something that gave
consumer a badge value. The Brand was developed to connote leadership in
network, innovations, offerings and services.
The taglines like "Airtel celebrates the spirit of leadership" and "The first choice
of the corporate leaders" emphasized that stance.
The Leadership campaign was reportedly successful and resulted in a marginal
improvement in Airtel performance.
Tier-I
Airtel
Tier-II
Basic Telephony
National Long
Distance Service
Broadband
Service
Mobile Service
Tier-III
Freenet
Long Distance
Tango-Internet mobile
Rationale
In telecom industry people live a brand 24X7 so the
possibilities of being tired by a continuous campaign is very
high
Brand restructuring helps the company to broaden its
customer base by reaching more people and offering new
services
Success
Airtel is the most recognizable brand in Indian operator
space, with 30.8% of respondents able to identify it as a
mobile brand unaided
A member of Forbes Asian Fabulous 50
Of 10 million new subscriber sign up every month one in
every 4 sign up with Airtel, not only to make calls but also to
access the Web, download cricket scores and send billions of
text messages
Can't Say
14%
Perception
Cool
28%
Cheap
9%
Technically
Creative
advanced
27%
22%
Source: IE Market Research Corp.-14th
Oct,3006, ID-IEMR1370648
Merits
Targeting different
segments of market
effectively
Reduce mental fatigue
towards the brand
Corporate level or
product offering
restructuring
Demerits
Huge promotional
costs which depends
upon the level of
change
Risk of being alienated
from loyal customers
If a new positioning
fails or not executed
properly brand may
suffer a crisis of
identity and dilution of
brand image
Strategic
In 2003 ,Airtel changed its tagline once again and
the new tagline is Express Yourself. This
dynamism should be maintained in future to build
a more comprehensive and stronger brand.
Technical