Q1.

Are you aware about Mobile Banking Services offered by HDFC

bank ?
a. Yes
b. No

Q2. Are you using Mobile Banking services offered by HDFC bank?
a. Yes
b. No

Q3. Reason for using Mobile Banking services offered by HDFC

Bank ?
a. Services are safe
b. Mobile Banking provides any where bill payment Options
c. Mobile Banking Provides Stop Payment for Cheques
d. Mobile Banking Money Transfer Facility

Q4. Reasons for Not Using Mobile Banking Services offered by HDFC
Bank ?
a. Not Aware about the services
b. Dont think Mobile Banking Services are secure
c. Other reasons

Q5. What do you think about the Balance Enquiry Facility Provided
by Mobile
Banking System?
a. Good

b. Average
c. Poor

Q6. What do you think about the bill payment services offered by
HDFC
Bank through Mobile Banking System?
a. Good
b. Average
c. Poor

Q7. What do you think about the Stop Payment service offered by
Mobile Banking system of HDFC Bank?
a. Good
b. Average
c. Poor

Q8. What do you think about the Money transfer facility offered by
Mobile Banking
system of HDFC Bank?
a. Good
b. Average
c. Poor

Q9. Do you think mobile banking system is safe ?

a. Yes
b. No

Q10. Rate the overall satisfaction with Mobile Banking System of

HDFC Bank?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory