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Itil: The Basics: Valerie Arraj, Compliance Process Partners LLC
Itil: The Basics: Valerie Arraj, Compliance Process Partners LLC
White Paper
July 2013
Contents
1
Further reading
Acknowledgements 6
Trade marks and statements
End-to-end service
Time tracking
Kronos
VMServer1
VMServer2
DB1
VMServer3
Payroll
Supporting
business service
Can stand on its own
as a core service
Benefits
Supporting
business service
Can stand on its own
as a core service
Server administration
(infrastructure service)
Database administration
(infrastructure service)
VMServer4
Storage array X
Storage administration
(infrastructure service)
Further reading
Cabinet Office (2011). ITIL Service Strategy. TSO, London.
Cabinet Office (2011). ITIL Service Design. TSO, London.
Cabinet Office (2011). ITIL Service Transition. TSO, London.
Cabinet Office (2011). ITIL Service Operation. TSO, London.
Cabinet Office (2011). ITIL Continual Service Improvement. TSO,London.
See also the following websites:
www.AXELOS.com
www.itil-officialsite.com
Acknowledgements
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First published May 2010; updated July 2013.