MNET 420

Ryan Shea

Ch.5 Homework
10/5/15

8. Process Management is the involves planning and administering the activities

necessary to achieve a high level of performance In key organizational processes
and identifying opportunities for improving quality and operational performance and
ultimately customer satisfaction. It consists s of three major activities: design,
control, and improvement.
Design: focuses on ensuring that the inputs to the process such as materials,
technology, work methods and a trained workforce are adequate and that the
process can achieve its requirements.
Control: focuses on maintaining consistency in output by assessing performance
and taking corrective action when necessary.
Improvement: focuses on continually seeking to achieve higher levels of
performance such as reduced variation higher yields fewer defects and errors
smaller cycle times and so on.
Process management is important to any business because it is the planning and
administering the activities to obtain higher levels of performance and to improve
quality and customer satisfaction. It gives any business the means to become better
and to achieve its highest levels possible.

13. The four elements of any control system are:

1) A standard or goal
2) A means of measuring accomplishment
3) Comparison of results with the standard to provide feedback
4) The ability to make corrections as appropriate.
The Goals and standards are defined during planning and design processes. They
establish what is supposed to be accomplish.