THENI KAMMAVAR SANGAM COLLEGE OF TECHNOLOGY

KODUVILARPATTI, THENI 625 534

DEPARTMENT OF MECHANICAL ENGINEERING
INTERNAL ASSESSMENT I
Branch/Year/Sem/Sec : Mech/IV/VII/A
Date : 25.08.2015
Subject Code/Name : GE2022/Total Quality Management
Time
: 1.30 Hrs
Max. Marks : 50
Answer All Questions
PART A
(102=20)
1.
Define Quality?
2.
Define TQM ?
3.
List down four Pillars of TQM?
4
Write the Benefits of TQM?
5.
Define customer satisfaction?
6.
Define customer retention?
7.
Define Kaizen & Kairyo?
8.
List down 3C & 5S activity?
9.
Define Quality policy?
10. State Maslow theory of need?
PART B
(3X10= 30)
11. (a)
Briefly explain the contributions of Deming with his 14
(10)
principles and deming wheel?
(OR)
(b)
Briefly explain the contributions of Crosby with his concept of
(10)
Zero defect?
12.

13.

(a)

Briefly explain the contributions of Juran with his Triology

Diagram?
(OR)
(b) (i) Write Dr.Ishikawas 10 Principles for customer supplier
relationship?
(ii) Write Dr.Ishikawas 10 Principles for supplier selection &
evaluation?

(10)

(5)
(5)

(a) (i)

Briefly explain continuous process improvement cycle (Deming

cycle) with its steps, phases & sketch?
(ii) Differentiate Kaizen & Kairyo concepts for continuous
improvement?
(OR)
(b)
Briefly explain a.Supplier partnership b.Supplier partnering
c.Supplier sourcing d.Supplier selection & evaluation e.Supplier
Rating f.Supplier certification

(6)
(4)

(10)

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HOD