LESSON EIGHTY TWO

A. PHONETIC TRANSCRIPTION

Quality Assurance
Supply
Pool
Expertise

/kwlitii/
/spli/
/puul/
/eksprtiz/

a small and rather deep body of usually fresh water a quiet place in a stream a body of
water forming above a dam

Phases

/fizes/

a part or step in a process : one part in a series of related events or actions

Low-cost
Timescales

/lou k st/
/timskeil/

B. VOCABULARY
1. Why do the companies need to have a quality assurance department? Do you think it
is useless and time consuming rubbish?
2. Whats the definition of suply ?
3. What do companies pool?
4. What is a synonym of expertise?
5. To study a process why do you have to divide it into phases?
6. Is the low cost of production important for the companies benefits?
7. What is a timescale used for?

C. GRAMMAR
SUBJUNCTIVE MOOD.
WISH expressing PRESENT or FUTURE
I
I
She
She
He

wish that
wish that
wishes that
wishes
wishes

she
she
she
he
he

could be in the company now.

wouldnt get involved in my business.
were able to work.
would agree to open a shop.
would improve his English.

LESSON EIGHTY-TWO
D. DIALOGUE
An overview of simultaneous engineering
Figures 1 shows an outline of the simultaneous engineering approach as compared the
conventional sequential approach. In simultaneous engineering, as the figure shows, all
the relevant departments (in-house departments such as design, production engineering
and quality assurance together with suppliers of bought-out parts) work together from
the very first stage of the design process, pooling their knowledge and expertise to factor
the required quality and cost into the product at the outset. Because of this, more time is
spent than used to be in the initial phases of the development (the phases from the start of
the development project through to just before the production of the working drawings in
an attempt to reduce the time spent on the subsequent detailed design and pre-production
stages. The aim of this is to bring, high-quality low-cost new products to market on
shorter timescales.

E. ROLE PLAYING
USEFUL EXPRESSIONS
Whos calling, please?
Yes, Ill hold.
Id like to speak to the..., please.
Im afraid the...is in a meeting at the
moment.
Will you hold?
My name is...
Okay, Ill call back at about....

The lines free now. Im putting you

through.
Can you call back this...?
Trade Commissioners office.
How can I help you?
Im afraid the lines engaged.
Id like to speak to...please.

1. You want to speak to the Trade Commissioner at the Australian High Commission in
London. You didnt get through.