ABSTRACT

Hospitality and Tourism is an information intensive industry . Organizations rely on the

communication with tourists through various channels to market their products and build
customer relationships . Indeed, social media have grown to be one of the most effective means
for tourists to seek information and share travelling experiences. Information and communication
technologies (ICT) play an essential role in developing hospitality and tourism industries in the
developed economies . Rapid and meaningful development of information communication
technologies (ICTs) in Nigeria and the expansion of the internet have entered in all aspects of
human life. Tourism as one of the currently fast growing industries across the world cannot go
further without ICT support. In todays world, the tourism industry must have appropriate
adoption of ICT innovations in order to gain a new shape which is acceptable in the modern
business world. This paper investigates the usage of ICT in the development of hospitality and
tourism industry in Nigeria. 'Using ICT to exchange information about products and services
enables all actors involved in hospitality and tourism to be aware of what services are on offer.
'Developing countries are major tourist destinations. However, a large proportion of the profits
from tourism drain out of the world's poorer nations and back to large travel firms, hotel chains,
and booking and transportation providers based in developed countries. High level of awareness
and usage of ict applications in hotel industry, utilization in e-booking and e-reservation will go
a long way in the development of hospitality and tourism in industry in Nigeria .