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2G Kpi
2G Kpi
Prepared by:
Mehmet BEYAZ
TTG Uluslararsi, LTD.
www.ttgint.com
20/09/2006
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Table of Content
Abstract .......................................................................................................................3
Introduction ...............................................................................................................4
Performance Management principles.................................................................5
Network Monitoring .................................................................................................5
Analyzing Quality of Service Reports.................................................................6
Quality of Service (QoS) ........................................................................................6
Key Performance Indicators (KPI) ......................................................................7
Service Level Agreement (SLA)...........................................................................7
Availability ..................................................................................................................7
Retainability ...............................................................................................................7
Accessibility................................................................................................................7
Service Integrity.......................................................................................................8
Call Success Rate .....................................................................................................8
Reports ........................................................................................................................9
Quality of Service Indicators For BSS/GPRS ...................................................9
Quality of The Radio Network ............................................................................10
Capacity.....................................................................................................................11
NSS Quality of Service Reports .........................................................................11
Quality of Service Indicators for NSS ..............................................................11
Quality of Service Reports for NSS...................................................................12
Capacity In General...............................................................................................12
Monitoring Speech Channel Capacity ..............................................................12
Monitoring Signaling Link Capacity ..................................................................13
Priority Categories .................................................................................................13
Resource Utilization ...............................................................................................13
Conclusion ................................................................................................................14
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Abstract
This with paper focus on th enetwork performance monitiring and
benchmarking of mobile networks in terms of QoS, facilitating a service
quality comparison of one mobile network with another. A framework for
mobile network performance monitiring and
QoS benchmarking is
proposed
and
suitable
performance
indicators
are
identified.
Recommended QoS performance values are described that offer an
industry benchmarking target.
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Introduction
In today's competitive telecommunications environment, the emphasis
has shifted to delivering exceptional service while keeping costs down.
Telecommunications
service
providers
are
challenged
to
deliver
To
satisfy
increasingly
sophisticated
customers,
service
providers are going the extra mile to create new services, reduce lead
times to provision. Improve network availability and uptime, and enhance
quality of service. Network generated performance data can play a role in
meeting these goals. Performance data is a resource for the information
you need to manage your network proactively, so you can address service
problems before they affect your customer. While you have plenty of raw
data about various network elements, it isn't useful until it is translated
into real information. The NORTH-I Performance Management System sifts
through the gigabytes of raw data generated by multi-vendor Voice,
Transport, Frame Relay, and ATM networks, and offers the data back to
operators and service providers as reliable, business-critical performance
information. NORTH-I is a key component in Network Management
Systems around the world, providing the information operators and
service providers need to maintain quality and retain customers in today's
competitive telecommunications arena.
This document:
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Performance Management principles
The conception of Performance Management/Monitoring can be express as
follows; Study on PLMN manners will require performance data collection
and record OSS systems. The idea of any performance management
activity is to collect data which can be used to validate the physical and
logical configuration of the PLMN and to localize potential bottle necks as
early as possible.
For further reading on the standards of performance data measurements,
see Performance Data Measurements (GSM 12.04, ETS 300 615).
Network Monitoring
Daily routines of the operator and maintenance, includes network
performance and faults monitoring, for example; location and analysis of
faults and corrective actions. In addition to monitoring network faults, the
operator ALSO needs immediate information on how the network
performs. TTGs Performance Management tool NORTH-I help the operator
to detect, for example, service-related problems by providing call
attempts, dropped or blocked calls, CSR, SDCCH/TCH capacity, handover
failure rates etc.
The operator use the amount of data continuously collected from the
network by the NORTH-I and study various measurement results as well
as anticipating future trends. These reports and predications reports can
be used as a source for decisions on the new investments or for
evaluating the utilization of resources.
When the utilization of the network resources is evaluated, both the
overall performance of the network system and the performance of
individual network elements are handled. Beside, identification of
bottlenecks and optimization of the network system is particularly
important. To do long-term performance of the network, the operator uses
the offline network analysis. This information is collected and stored
centrally into the NORTH-I to allow further analysis of network
performance and predications.
During the offline stage, this long-term data can be further analyzed for
the preparation of investment plan and presentations for management,
marketing, and planning purposes. One remarkable feature of the NORTHI is the possibility of correlation performance data, NSS/BSS parameter
(INCEM), and fault (FAMAN) data in reports. This feature helps the user to
see how changes in parameter values affect the QoS and allow the better
and fast optimization and correct dimensioning of the network.
The operator needs to make long-term plans for the future. In this
respect, NORTH-I is a great aid by providing prediction statistics on
TTG Int. LTD
Proprietary & Confidential
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subscriber behavior, usage of services, and quality of service. As
conclusion, the continuous monitoring of network utilization, performance,
and ceaseless curiosity about what useful information the network can
yield and dynamic performance analysis infrastructures are a must for
operators to improve network quality. This is also valid for,3G or any
other Gs.
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Quality of Service: A measurable set of parameters that define the
level of service that a service provider can be accountable.
To me; QoS is to meet or if possible go beyond the expectation of your
customers.
Availability
Retainability
Retainability is defined as the ability for a call to stay connected,
complete through to a normal call tear down process, without
abnormally disconnecting on a cell site of interest. Retainability can be
affected by poor coverage, poor RX quality or high timing advance.
These may be indicative of large cell radius, non-optimum cell
parameter settings, poor frequency/BSIC planning or faulty base
station equipment. An advised threshold for acceptable performance is
2.00%.
Accessibility
Accessibility is defined as the percentage of time a user is rejected due
to the unavailability of system resources when attempting to place a
call. Accessibility problems can be due to inadequate traffic resources
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like TRXs or cabinets, seasonal sporadic surges in traffic, improper RF
feature parameter settings or problems in the neighboring cell. An
advised threshold for acceptable performance is 2.00%.
Service Integrity
Service Integrity is defined as the percentage of calls dropped due to
bad quality. Service integrity can be affected by poor RX quality caused
by poor frequency/BSIC planning, faulty equipment/time slots, external
interference sources or non-optimum parameter settings. An advised
threshold for acceptable performance is 10.00%.
SDCCH
Blocking
Get
Service
Get
SDCCH
SDCCH
Success Rate
Establish
SDCCH
TCH
Blocking
Get
TCH
TCH Success
Rate
Establish
TCH
Call
Phase
Call
Release
Phase
Figure 1
Hence, we must also keep in mined about what the subscribes are also
excepting;
Accessibility/Availability
Call set-up at any time and anywhere (even 5th floor below the
earth)!
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What ever service providers are able to offer subscribers like to use them
at any where with best QoS, lower price, etc Yet they do like to see BTS
antenna around them. Which remains me a saying; You want go to the
haven but not doing any thing about it. This is not the subject of this
paper which we will not go further but it is a one of the service provider
challenge to meet. Any way back to subject.
Reports
Quality of service reports are typically generated in the forum of on a daily
weekly or monthly basis, including availability reports. The cycle of
running reports, analyzing them and modifying the network on the basis
of the actions, continues through the whole lifespan of the network. Only
the set of key performance indicators (KPI) and their target values are
modified from time to time.
Getting quality of service and other reports from NORTH-I is fairly similar
in all cases. Depending on the type of the report you may get from PLMN
level to more detailed reports to get a better view of the network's
performance and capacity. NORTH-I is the only tool that provides traffic
relational matrix network element by network element which are very
important reports for dimensioning the network/PLMN.
TCH Availability
SDCCH Success Ratio
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The following sections will be looking at the different elements of the GSM
network and give some suggestions what KPIs could be used while
evaluating their quality.
The following list suggests the types of reports available on the NORTH-I
that can be used to study the KPIs described above.
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Capacity
BTS/Cell dimensioning is one of the key aspects that affect the quality of
service in a BTS/Cell through capacity and capability. In the most unwanted cases the subscribers may not be able to access the network at
all. Because of low SDCCH and TCH availability. Problems that indicate
insufficient capacity and network element functionality are:
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Capacity In General
It is the important to follow and estimate the needed capacity in different
elements within the network. Normally it takes a approximately of five
months from the moment a decision about capacity increase is made to
the moment the capacity is ready for use.
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load of all interfaces during the busy hour or like in NORTH-I can be
monitored automatically and informs you as they are cross the pre-set
thresholds so that high blocking levels can be avoided by installing more
capacity early. Well before channel resources reach the congestion level,
it can be estimated how long it takes to reach capacity crossing point by
using NORTH-Is prediction reports. In practice this means the ability to
predict traffic growth (TCH, A-if, PSTN) over a period of five months or
more.
Priority Categories
In order to problems are solved quickly and efficiently network elements,
BTS and BSCs should be divided into different priority categories. Some
sites are more important than others because of high traffic and revenue,
or fire brigades, high-ways, they are serving VIPs, major business
customers, shopping malls/centers, holiday resorts, airports, etc. For the
same reason, NSS should be divided into different priority categories.
Resource Utilization
When network at its mature stage, network needs to be optimize in terms
of capacity and coverage. To achieve this, operator needs key data on the
utilization of network resources and subscriber behavior patterns. As a
result of this network expansions can be planned, scheduled, and
implemented efficiently.
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Conclusion
The Golden Key for achieving better network quality is to develop a
good database which allows an operator to correlate network statistics,
call detail records, fault & alarms, relevant parameters, etc. using a single
or multiple platforms. Furthermore, it is also important for such a system
to prioritise and alert the operator when potential problems are detected
in the network. Continuous monitoring, ceaseless curiosity about what
useful information the network can yield, and dynamic performance
analysis infrastructures are a must for operators to improve network
quality.
For additional information about TTGs OSS tools visit www.ttgint.com
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TTG International / Registered Office: as above / Registered Number in Turkey 461414-408996
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