DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00

362B4146-5B8D-4257-AB1F-C031FCDC14F8

TECHNICAL AND COMMERCIAL PROPOSAL

TO
CAREEM TRANSPORTATION COMPANY FOR INFORMATION TECHNOLOGY

For Provision Of
DEDICATED INTERNET ACCESS (1:1) SERVICE

REF. NO: RUH-DIR-16353

Date: 10-Sep-2023 Ref: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
1

Disclaimer
This confidential document includes estimated pricing and technical solutions and is intended
solely for the purpose for which it is being provided. Any reproduction or use of this document
for any other purpose is strictly prohibited without an agreement or written consent from EATC.
In the event that this document is reproduced, it must include this notice. No information related
to the contents of this document or any part thereof shall be disclosed to any third party, whether
an individual, company, or employee, directly or indirectly, without the prior written consent of
EATC. Despite taking all possible measures to ensure the precision of this proposal, EATC cannot
be held accountable for any inaccuracies or omissions present within it.
© 2023 Etihad Atheeb Telecommunications Co. (GO)

If further information regarding this document is required, please contact:

Contact Name Contact Information

Hamza Sikander Shaik +966 11 511 1553

Business Sales Account Manager +966 542477094
h.shaik@go.com.sa

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
2

Table of Content

DISCLAIMER ................................................................................................................................ 1
TABLE OF CONTENT..................................................................................................................... 2
MESSAGE TO THE COMPANY ...................................................................................................... 3
EXECUTIVE SUMMARY ................................................................................................................ 4
ABOUT GO .................................................................................................................................. 5
GO BUSINESS SERVICES ............................................................................................................... 6
GO MPLS DESIGN AND DESCRIPTIONS ........................................................................................ 7
GO CORE NETWORK .................................................................................................................... 8
GO DEDICATED INTERNET ACCESS SERVICE ................................................................................. 9
PROPOSED SOLUTIONS ............................................................................................................. 10
SUPPORT SERVICES ................................................................................................................... 11
ESCALATION PROCEDURE ......................................................................................................... 12
PRICING DETAILS ....................................................................................................................... 13
TERMS AND CONDITIONS ......................................................................................................... 14
GO CUSTOMERS ........................................................................................................................ 15
ACCEPTANCE ............................................................................................................................. 16

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
3

Message to the company

At GO, we are delighted to have the opportunity to partner with your business and provide you
with top-of-the-line connectivity and information solutions to contribute to your success. We
understand that high-speed connectivity, information availability, and security are critical factors
for achieving business goals and improving competitiveness in the market.
At GO, we are committed to delivering high-performance solutions that meet your business
needs. Our fast and resilient connectivity and internet solutions, unlimited voice services, and
reliable and comprehensive cloud and data center solutions are designed to enhance information
flow within your organization.
We offer dedicated internet with Anti-DDoS protection services and are confident in our ability
to respond efficiently and directly to your business needs. Our technical sales team is always
available to offer customized solutions to your demands, and we are always ready to provide
instant responses.
Please do not hesitate to contact us for any further information or assistance. We look forward
to working with you and contributing to your business success.

Best regards,

Hamza Sikander Shaik

Business Sales Account Manager
Mobile: +966542477094 | Office: +966115111553

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
4

Executive Summary
GO is excited about the opportunity to partner with Careem Transportation Company for
Information Technology and provide our IP/MPLS Next Generation Network (NGN) Dedicated
Internet Service, which we believe will add significant value to the overall customer experience
at Careem Transportation Company for Information Technology.
We have carefully crafted this response, ensuring it is accurate and complete. In addition, we
have used our expertise, experience, and judgment to provide the best possible solutions when
specific requirements are unclear; please get back to us.
At GO, we have invested heavily in deploying a state-of-the-art IP/MPLS based Next Generation
Network (NGN) currently serving numerous significant corporations. This technology is rapidly
becoming the industry standard, and GO proud to have been at the forefront of its deployment
across the Kingdom.
We are confident that our cutting-edge facilities, products, and services, combined with our
strong management partnerships, allow us to quickly meet your business objectives and
communication requirements. Thank you for considering GO as your preferred service provider.
We have established strong footprints serving enterprise customers with our state-of-the-art
products and services. Our customers include financial institutions, national governments, large
and small enterprises, and real estate developers. The proposed solution provides the following:
GO is privileged to make a long-lasting relationship with you and will be delighted to introduce
this service to meet your highest expectations.

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
5

About GO

GO is the key brand of Etihad Atheeb Telecom

Company (EATC), the leading Telecommunications

Operator in the kingdom. EATC is a licensed

Data Service Provider (DSP) that provides telecom

Services to corporate and residential users.

Who Are We?

One of the main telecom More than + 1000

operators in the region Telecommunications Towers

Business and Customer Connectivity and Internet

Services excellence solutions
Geo Redundant network
(Jeddah, Riyadh) More than+1000 Business
clients

Partnerships with
leaders in the telecom market TIER3 Certified Datacenter

Why GO is your preferred business partner?

Emphasizing simplicity, directness and instant delivery and responses

We offer SLA driven by being advanced in telecommunications and

customer satisfaction

High value and save cost and Confident in our ability to deliver
quality telecom products and services

Flexible commercial models [OPEX & CAPEX models]

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
6

GO Business Services

DIA (GO NET) Dedicated Internet Access

VPN (GO SECURE) Virtual Private Network- L2 and L3
VPN OVER LTE
GMPLS (GO Global)
SIP Trunk (GO TEL)
Managed Router Services MRS
Anti- Distributed Denial of Services – Anti-DDoS
GO CLOUD
GO SDWAN
CO-Location Data Center Solutions
Internet of Things (IoT) and Machine to Machine
Smart City Solutions

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
7

GO MPLS Design and Descriptions

EATC has implemented the latest technologies in its deployed network infrastructure with a
resilient and scalable architecture. EATC IP/MPLS network offers a range of cost effective IP
solutions that simplify the operation of data networks. It allows the customers to build an open
and scalable network combining the flexibility of IP with the security of traditional data networks.
The GO IP/MPLS Backbone is spread across the Kingdom of Saudi Arabia. The network has been
built using state of the art technologies and therefore can support different types of Next
Generation Networking (NGN) applications such as; Voice, Video, Multimedia etc. The network
is partitioned into Western, Central and Eastern Regions. Each Region is divided into North and
South bounds, equipped with multiple (Gigabit-capable) state of the art Core Routers. In addition,
each region is served by Aggregation Routers equipped with high-density Gigabit capacity.
EATC IP/MPLS based network provides fully symmetrical access (same download and upload
speeds) and dedicated Data throughput i.e. the customer can make full use of the prescribed
bandwidth.
EATC POPs are connected thru self-healing ring.

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
8

GO Core Network
The GO IP/MPLS Backbone spans throughout Saudi Arabia and incorporates advanced
technology, enabling it to accommodate various types of Next Generation Networking (NGN)
applications, including Voice, Video, and Multimedia. EATC possesses two data centers, a primary
DC in Riyadh and a DR DC in Jeddah. All global connections are established through T1 providers
originating from distinct landing stations, arriving in Saudi Arabia via the Arabian Gulf and Red
Sea. This enables EATC to distribute internet traffic across different cable systems, ensuring
network redundancy to address any cable breakdown and guarantee uninterrupted customer
services in the event of a single cable disruption.
RIY, (IGNET-GEF)

JED-London, (L3-London)

RIY- Palermo, (TIS)

RIY-London (Cogent)

JED- Marcelia, (Orange)

International Links RIY-London, (TATA)

JED, Marcelia, (Cogent)

JED- Paris, (Orange-DDoS)

RIY- Marcelia, (Cogent)

RIY-London, (L3-London)

JED, Marcelia, (Cogent2)

Interconnections to Partner MPLS Networks

EATC has interconnect with all local operators (STC, Mobily, Salam and Zain) in Saudi Arabia.
Network to Network interconnect gateways
NNI links All Local Operators

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
9

GO Connectivity Solutions
Dedicated Internet Access:
EATC's Dedicated Internet service is designed to offer dedicated point-to-point Internet
connectivity to businesses throughout the Kingdom of Saudi Arabia. This service is characterized
by its exceptional reliability, fast speed, and high-quality Internet service, achieved through a
contention ratio of 1:1. The service was developed to cater to the increasing demand for
nationwide business data circuit connectivity, providing data rates ranging from 1 Mbps
dedicated speeds up to several Gbps level between the GO IGW and customer premises. A high-
end Fiber/Licensed Microwave link connects the customer premises to the Atheeb MPLS
network, which, in turn, directly links the customer to the IGWs. The service is required to be
terminated to a Router or Firewall that supports virtual VLAN. Furthermore, the service is fully
managed by network management systems (NMS) for the MPLS, IGW, and Fiber/Microwave
links.

Virtual Private Network (VPN):

VPN is a standard, reliable and flexible connectivity resource that uses the standard internet
protocols. It helps customers to connect two or more sites, buildings or branches through a single
virtual private network that enables flexible and continuous data and applications exchange
between different users and nodes. This solution enables enterprises to develop VPN
communication over GO MPLS network. The solution provides private/secured connection of
customer’s main location such as Data Centre to remote clients, which can be customized
according to the technical requirements. IPVPN provides connectivity among branch offices
through different and modern access technologies:

GO Carrier Grade Microwave

GO MPLS network infrastructure serves customer subscribing to the DIA or VPN service. The last
mile connectivity is over Microwave utilizing licensed frequency and carrier grade equipment to
ensure optimum performance, availability, and security, and it’s available all over KSA.

Fiber Optical Network

For higher speeds the last mile connectivity is provided over optical fiber network. The fiber
based service offers the ultimate in reliability and speed required by large enterprises and
government entities.

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
10

Proposed Solutions
Customer’s Requirements
CAREEM TRANSPORTATION COMPANY FOR INFORMATION TECHNOLOGY stated requirements
are:

1. CAREEM TRANSPORTATION COMPANY FOR INFORMATION TECHNOLOGY intends to

have dedicated internet at the speed of 100 Mbps link with Contention ratio 1:1 at their
office.

GO Scope of work - (with 1 link) – Option1:

Below is a sample statement of work which is to be further developed after the Project Kick-off
meeting.
Provision of EATC DIA service to CAREEM TRANSPORTATION COMPANY FOR INFORMATION
TECHNOLOGY office as per the below table:

Router
Location Media DIA 1:1 Router
Configuration

Jeddah Regional Office

From From
21.550320640584005, Microwave 100Mbps
Customer Customer
39.15343574603233

Establishing basic network connectivity over MPLS between the CAREEM

TRANSPORTATION COMPANY FOR INFORMATION TECHNOLOGY Office & GO POP.
Handoff will be Ethernet (RJ-45).

NOTE:
 All services are being offered as EATC standard offerings and do not have any customized solution.
 EATC services are limited to CPE connectivity.
 No customer-end network troubleshooting is offered unless otherwise specified.


Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
11

Support Services
GO Business Care & Network Operation Centre:
The GO Business care (GBC) will be the first point of contact for our business customers. GBC
team will provide the first level solution. All unresolved technical calls related to MPLS and service
platform will be routed to the domain specialists for further solution.
A high Level summary of GBC activities are:

The single point of contact (SPOC) for business customers providing 24/7/365 support.
Highly skilled support engineers.
Service monitoring.
Fault analysis, troubleshooting & isolation.
Fault management with local & global parties.
Fault escalation.
Planned outage monitoring.
Managed customer’s complaints.

The ‘GO’ NOC is equipped with a dedicated help desk team for Business Customers that
operates round the clock 24X7 to ensure the availability and service quality for the services
offered by GO.
EATC NOC is a Centre of Excellence where the Company’s Network Operations team can leverage
leading edge technology, personal knowledge and processes to offer EATC’s customers a superior
world class service.

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
12

Escalation Procedure
Technical Support Escalation Procedure
Contact with GO support should be initiated one or combination of the following methods:
1. Send email to GBC@GO.COM.SA an auto‐reply should be received confirming the delivery of the
email message.
2. Call the toll‐free number 800‐111‐1010 and speak with a GBC Engineer.
At any step of the escalation procedure, if there is no response from the contact channel with in 1 hour,
please escalate the issue to the next contact channel.
Technical Escalation Procedure
Escalation Level Contact

GO Business Care
1
800 111 1010 Email : GBC@GO.COM.SA

NOC Director
2 Mohammed Al Hamoudi
011 511 1348 0538999001 m.alhamoudi@go.com.sa

Senior Director Network Operations

Bassam Alderwish
3
011 511 1380 056 569 0088 b.alderwish@go.com.sa

Chief Technical Officer

4 Turki R. Alenazi
011 511 1222 +966 566668085 t.alenazi@go.com.sa
NOTE: All Emails to Copy AM: h.shaik@go.com.sa and Director: f.alnefaie@go.com.sa

Commercial Escalation Procedure

For any commercial issue please follow the below escalation procedure, if there is no response
from the contact channel within 2 hours, please escalate the issue to the next contact channel:
Contact

Business Sales Account Manager

1 Hamza Sikander Shaik
011-511 1553 +966 542477094 h.shaik@go.com.sa
Sales Director (Central Region)
2 Faris Falah Alnefaie
011-511 1591 +966 54 444 9558 f.alnefaie@go.com.sa

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
13

Pricing Details – Option1:

Non-Recurring Charges (NRC)
The table below summarizes the Non-Recurring Charges (NRC) for the proposal:

# Service Description Unit Price Qty Total Price (SAR)

1 Installation & Configuration 3,500 1 3,500

2 Cisco Router C 921 From Customer 1 From Customer
3 24 x 7 Technical Support
Free Free
4 Cacti Monitoring Tool
Total Non-Recurring Charges (SAR) 3,500

Monthly-Recurring Charges (MRC)

The table below summarizes the Monthly-Recurring Charges (MRC) for the proposal:

Service Description Unit Price Qty Total Price (SAR)

#
1 100Mbps dedicated Internet Service 1:1-MW 18,415 1 18,415

Total Monthly-Recurring Charges (SAR) 18,415

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
14

Terms and Conditions

1. The prices offered are in Saudi Riyals.
2. The minimum contractual period for each circuit/service shall be one year and will be counted from the date of
invoicing.
(A) by the expiry of the Minimum Commitment Contractual Period, the service contract shall be
Terminated automatically unless a (30) days’ written notice (the Notice) of the intention to renew is
submitted prior to the contract expiry date.
(B) In case of terminating the service before the minimum contractual period for reasons pertaining to the
Customer, Customer shall notify (30) days in advance to EATC to terminate contract.
(C) Any cancellation request must be confirmed by EATC to terminate the service within five working days.
(D) PO once placed cannot be cancelled.
3. GO reserves the right to suspend or terminate the service upon written notice to the customer after non-
payment or delay of payment for more than 30 days from the date of invoice submission.
4. Upon sending the purchase order, the customer must make a 100% advance payment of NRC and 100% advance
of the first quarter MRC.
5. All offered prices for NRC and MRC are conditional on clear line of sight (CLOS) and do not include any additional
costs to cover poles, towers, or other technologies like 4G, VSAT, or ADSL.
6. The customer is responsible for arranging and providing all necessary permits and/or approvals for installations
at their branches.
7. All monthly recurring charges (MRC) must be paid monthly in advance within five days from the date of invoice
submission.
8. The customer is responsible for arranging and providing all cabling (UTP and Fiber) or any passive components
(patch panels, patch cords, cabinets, etc.) or any internal civil/electrical/network cabling between the indoor
unit and edge router.
9. If the customer tampers, damages, misuses, or exposes the installed equipment to theft or loss, GO will not be
responsible for the installed equipment, and the customer will be charged the value of the installed equipment.
10. Last mile (LM) equipment supplied by GO to each location will remain the property of GO at all times. If the
service is amended, terminated, or expired, GO reserves the right to claim back the LM equipment provided to
the customer.
11. Any manual corrections or changes made to this signed document will be null and void, except in emergency
cases where both parties must sign and stamp the correction/corrections placed by the same authorized
signatories only.
12. The customer will be charged with a 15% VAT of the invoice value in addition to any other regulatory future
taxes.
13. The customer has the right to dispute the invoice by sending a written notice within 15 days of the invoice
receiving date to EATC. If the customer does not dispute the invoice within 15 days, the invoice will be deemed
as correct, and the customer has waived their right to dispute.
14. Regardless of the customer's right to dispute, the customer must pay the undisputed amounts of the invoice
from the issue date, and the disputed amounts shall be adjusted on the next month's invoice if EATC determines
it to be in error.
15. If the customer misuses or abuses any of the provided services, EATC shall not be liable for such actions, and
the customer shall be solely responsible for all liabilities, including but not limited to fees, fines, or violations
imposed by any government body. The customer agrees to indemnify and hold EATC harmless from any liability,
loss, or damage they may suffer as a result of claims, demands, costs, or judgments against them arising out of
those actions.

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
15

Go Customers

Ref. NO: RUH-DIR-16353

DocuSign Envelope ID: 2D45C632-4235-4C35-94C4-8E85A65B7C00
362B4146-5B8D-4257-AB1F-C031FCDC14F8
16

Acceptance
Hereby, I, the undersigned (Agent/Authorized person on behalf of the CAREEM
TRANSPORTATION COMPANY FOR INFORMATION TECHNOLOGY agree to provide (Etihad
Atheeb Telecom Co.) with any information that it requires for the establishing and/or auditing
and/or administering my accounts and facilities in addition to that and I authorize it to obtain
and collect any information as it deems necessary or in need for regarding me, my accounts and
facilities therewith, from the Saudi Credit Bureau (SIMAH) and to disclose and share (inclusive of
Data Pooling) that information to the said company (SIMAH) or to any other agency approved by
the Saudi Arabian Monetary Agency (SAMA).
Upon signing this agreement, I confirm having read and understood the Agreement
prices/Contract/agreement terms and conditions and accepted all the same.

For and on Behalf of CAREEM TRANSPORTATION COMPANY FOR INFORMATION

TECHNOLOGY
Name Zuhayr Anjum M
:
Name : Ahmad Arrabi Position : GM - KSA MoP
Senior IT I
Position:

Signature : Date : 27-Sep-2023

Seal :
Notes for Acceptance:
1. The signing by both parties constitutes authority to proceed with the implementation of the
solution as detailed above. No variation may be made without the express written agreement of
both parties.
2. Feasibility is subject to survey and capacity check at the time of the order.
3. Lead Time: Installation, Configuration, Testing, and Commissioning require 6~8 weeks for the
Microwave link and 10-12 weeks for the Fiber link from the date of receiving the PO and advance
payment.
4. AFTER A SUCCESSFUL CIRCUIT TESTING and achieving the BW ordered, customers have five
business days to report any concerns with regards to installation or BW or any other operational
issues. In case nothing is reported during the 5 business days, the circuit shall deem operational
and Customer will be billed automatically.

Ref. NO: RUH-DIR-16353