Assignment III E-Commerce

G2C model :Passport Sewa

Passport is an essential travel document for those who are travelling abroad
for education, pilgrimage, tourism, business purposes, medical attendance
and family visits.

During the last few years, the growing economy and spreading globalization
have led to an increased demand for Passport and related services. To
meet this increased demand, the Ministry of External Affairs
(MEA) launched the Passport Seva Project (PSP) in May 2010.

Passport Seva enables simple, efficient and transparent processes for

delivery of passport and related services. This project creates a countrywide
networked environment for Government staff and integrates with the State
Police for physical verification of applicant's credentials and with India
Post for delivery of passports.

EVALUATION
CRITERIA

ONLINE

Service information

Detailed information about:

Information
provided
is
About application forms
subjective. Depends upon the
About Passport Cell
concerned officials.
About completion of the
form
About
annexure/affidavits/enclosur
es
About fee structure/ fee
calculator
About police station

Forms(Availability
Submission)

& DownloadPrint
FillSubmit in person
DownloadFillUpload to
submit online (Applicant must
create an account first.)

Tracking of Application

OFFLINE

Applicant must get the form in

person from the Passport Cells
or other centres concerned and
submit at the same.

Relevant & reliable information Dubious

regarding
status
of
the information
application

&

non-reliable

Issue of passport

By post

By post

Consular Services
Visa Services

Not available

Facility for feedback

/grievances

Better response

Lesser transparency

Public notices/press
releases

Yes

No

Occurs in person.

Occurs in person.

Information regarding
other services of Ministry
of External Affairs

Verification

Help

Connection to social
networking sites

FAQs

Direct contact made easy

Help-line number (toll free)
Instructional
video
(Passport-seva
video)
available
Subscription to Passport
Patrika available

Yes

Chances of malpractices e.g., No

bribery

Cost-effective

Yes

Facebook
Twitter
Flickr
Youtube

Getting help at the right time,

about right thing in a right
manner is rather difficult. It is
subjective
to
concerned
officials.

No

No

Yes

NO