Role of IT in Governance

Yatin Durge
Laukik Phanse
Ruturaj Sawant
Objective of e-Governance

"Make all Government services

accessible to the common man in his
locality, through common service
delivery outlets, and ensure efficiency,
transparency, and reliability of such
services at affordable costs to realise
the basic needs of the common man"
e-Governance in India
 Steadily evolved from computerization of
Government Departments to initiatives that
encapsulate the finer points of Governance.
 Potential of enabling huge savings in costs

through sharing of core and support

infrastructure, enabling interoperability
through standards, and of presenting a
seamless view of Government to citizens.
National e-Governance Plan(NeGP)
  Takes a holistic view of e-Governance
initiatives across the country, integrating
them into a collective vision, a shared cause. 
 The ultimate objective is to bring public

services closer home to citizens, as

articulated in the Vision Statement of NeGP.
 The Government approved the National e-

Governance Plan (NeGP), comprising

of 27 Mission Mode Projects(MMPs) and 8
components, on May 18, 2006. 
Mission Mode Projects (MMPs)
 MMPs are owned and spearheaded by various
Line Ministries concerned for Central, State, and
Integrated MMPs.
 It encompasses 10 Central MMPs, 10 State

MMPs and 7 Integrated MMPs.

Central MMPs
 Banking
 Central Excise & Customs
 Income Tax (IT)
 Insurance
 MCA21
 National Citizen Database
 Passport
 Immigration, Visa and Foreigners Registration& Tracking
 Pension
 e-Office
Banking
 Electronic Central Registry under Sarfaesi Act,
2002
 One India One Account-for Public Sector

Banks
 Electronic Mass Payment System
Central Excise & Customs
 Simplification of registration, returns, revenue
reconciliation and exports procedures
 Movement towards integration of goods and
service taxation
 e-Registration for excise and service tax
 e-Filing of returns and refunds
 Integration of e-filing with system driven, risk-
based scrutiny
 Export facilitation through linkages between
Excise and Customs
 Improved dispute resolution mechanism
 Monitoring of arrears and their recovery
 Central Excise Revenue reconciliation
Income Tax (IT)
 Allocation of Permanent Account Number
(PAN)
 Tax accounting
 Taxpayer grievance redressal
 Taxpayer correspondence
 Tax compliance
 Online submission of returns
 Processing of tax return
 Processing of tax-deducted-at-source (TDS)
return
Insurance
 Facilitate customer service through
education, information, speedy processing of
claims and online issuance of policies on web
 Provide automated grievance reporting and

redressal facility to customers

 Create and enlarge business opportunities
 Create holistic database of insurance users
 Integrate insurance database(s) with other

government database(s) to analyze social

security aspects and facilitate service delivery
National Citizen Database

 Project UID, a Planning Commission initiative, proposes to

-Create a central database of residents, initially of those
above the age of 18 years
-Generate a unique identification number (UID) for all such
residents
 e-Office
• In recognition of the long-felt need for efficiency in government processes
and service delivery mechanisms, has included e-Office as a core MMP
under the NeGP.
• It is estimated that this MMP has the potential of targetting over 2 lakh
users.
• improving the operational efficiency of the Government by transitioning to
a "Less Paper Office".

- The objectives of the MMP are:

 1.To improve efficiency, consistency and effectiveness of government responses
 2.To reduce turnaround time and to meet the demands of the citizens charter
 3.To provide for effective resource management to improve the quality of
administration
 4.To reduce processing delays
 5.To establish transparency and accountability
Pension

 has been set up with the following components:

 Non-interactive component to provide updated
information on pension issues
 Interactive component to monitor grievance redressal
at three interlinked levels, as follows:
◦ Central-level in Department of Pensions &Pensioners' Welfare
(nodal point)
◦ Central Ministries/ Department-level
◦ Pensioners' Associations-level (field level)
 Pensioners registering grievances on the portal get unique access codes, which
helps them monitor progress of their cases. The designated nodal officer at the
level of Department of Pension & Pensioners' Welfare and at the level of
Central Ministry/ Department can also monitor the progress of such registered
cases.
Immigration, Visa and Foreigner’s Registration & Tracking (IVFRT)

 Modernize and upgrade the Immigration services, IVFRT has been identified and
included as one of the MMPs to be undertaken by the Ministry of Home Affairs
 The core objective of this Project is to develop and implement a
secure and integrated service delivery framework that facilitates
legitimate travellers while strengthening security.
 The scope of the project includes 169 Missions, 77 ICPs
(Immigration Check Posts), 5 FRROs (Foreigners Regional
Registration Offices), and FROs (Foreigners Registration Offices) in
the State/District Headquarters.
 The implementation of this will enable authentication of traveller's
identity at the Missions, ICPs and FROs through use of intelligent
document scanners and biometrics, updation of foreigner’s details at
entry and exit points, improved tracking of foreigner’s through
sharing of information captured during visa issuance at Missions,
during immigration check at ICPs, and during registration at FRRO/
FROs.
Passport
 The Passport Seva Project was launched by the Ministry of External
Affairs
 objective of delivering Passport Services to the citizens in a
comfortable environment with wider accessibility and
reliability.
 The project envisages setting up of 77 Passport Seva Kendras
(PSKs) across the country, a Data Centre and Disaster
Recovery Centre, Call centre operating 18x7 in 17 languages,
and a centralized nationwide computerized system for
issuance of passports
 The entire operation will function in a “less paper”
environment with an attempt being made to deliver passports
within 3 working days to categories not requiring police
verification..