Alexander E.

Verbrugge
416 Fox Hollow Lane
Blue Springs, MO 64015

(816) 898-5962
Alex.verbrugge@yahoo.com

I'm an intelligent, levelheaded person that aspires to do great.

Education
Northwest Missouri State University Maryville, Mo
January 2014- December
2016 Bachelor of Science Management Information Systems
Buena Vista University
Storm Lake, IA
August
2012-December 2013 Bachelor of Science Business and Accounting
Thomas A. Blakelock High School (Oakville, Ontario)
August
2007-June 2010
Work Experience
Area Supervisor of Rides
February
2015-Present
Worlds of Fun, Kansas City, Missouri
Supervisor of team leads and ride operators:
o Supervise 20+ rides and their crew of 75+
o Train classes of 10-20 crew members on safety
o Prepare crews and leads for the day
o Manage Staffing and Scheduling
o Hold daily meetings and coaching with crew members
o Tend to guests needs and desires.
o Handle emotionally stimulate or intense situations
o Work 52- 70 hours per week
o Offered Manager position for next season
Rides Ambassador Lead
June 2014November 2014
Worlds of Fun, Kansas City, Missouri
Head of a team of Ride Ambassadors:
o Led a group of 20 to 25 employees
o Received an International Rides Operator Certification in order to train
crew members on any ride
o Kept track of numbers and legal papers in order to maintain a strict record of
occurrences and
to give an accurate reading on statistics
o Dealt with customers complaints and questions and turn it around and have
them have the best day possible.
Offered a Supervisor position for next season.
Rides Ambassador
May
2014- June 2014
Worlds of Fun, Kansas City, Missouri
Part of a team that met and engaged with the guest by:
o Met safety needs of the park and manufactures
o Talked with the guests while they wait in line to ensure their experience was
great
o Member of the Best Day Ever Project
o Received a promotion only after a month of working

Alex Verbrugge
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Registrar Clerk
October 2012-December 2013
Buena Vista University, Storm Lake, Iowa
Use my customer service skills to:
o Handled a variety of inquiries via phone, email, in-person and mail
o Sent out transcripts and other documentation as requested
o Processed Veterans Affairs (VA) dollar transactions
o Input terms/classes in database for VA for both main campus and satellites
Conference Assistant Team Lead
June 2013
August 2013
Buena Vista University, Storm Lake, Iowa
Acted interim team lead for 16 conferences and events, from 60-650 participants per
week, each with very short turnaround time.
Coordinated with leaders of the various events to prep on a rotational basis all
aspects of each event
Ensured proper inventory and other critical logistics to insure a best in class
customer experience every time
Used excellent customer service skills including attention to detail and patience to
handle incoming client inquiries and issues around the clock
Resulted in 100% client return in addition to multiple referrals
Offered promotion halfway through the term
Volunteer Service
President of the Northwest Missouri Soccer Club
2014-2016
Treasurer as volunteer for Northwest Soccer Club
2014
Project Band-Aide (Bearcat Soccer Club)
2013,2014,2015
Magic Theatre for elementary school children (Actor)
2013
Harvesters Food Bank Volunteer
2011,2012
Awards
Area 3 Rookie Lead of the Year- Worlds Of Fun
2014
Two-time letter winner- NCAA D-III College Soccer
2012,2013