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What is Mass Customization:Subway produces high volumes of subs or meals. However it has few raw
materials towards making the end products. The variety of these end items is
high.
It is the creation of high volume product with large variety so that a customer
may specify model of his exact requirements of a large volume of possible end
items arising from a few raw materials.
What is needed for Mass Customization:One needs to have following three things to implement Mass Customization1.Product Modulation
2.Process Modulation
3.Supply Chain Integration
1. Product ModulationThe subs, meals, or footlong sandwiches in the SUBWAY menu can be product
modulated. Each of these end items have distinct ingredients which are
A product modulation means that a product can be broken down into its system
ingredient parts. These are separable and form basic building blocks towards the
finished product.These parts can be subassemblies, subparts or an ingredient
part. The constituent parts have distinct characteristics, features and different
components characterized different end products or features of the end
products.
By product modulating the subway systems, once can produce number of
different products.
2.Process Modulation
All Subway menus are process modulated. Making a sandwich/sub being a simple
process, modulation is easy and directly implemented.
A process modulation means that the process is so flexible and changeable that
all processes can be inter-changeable and can be done without a lot of human
resource.