CHAPTER 10 - MANAGING PRODUCTION AND SERVICE OPERATIONS

I. IDENTIFICATION
1. It refers to any process that accepts inputs and uses resources to change those inputs in useful
ways. (OPERATIONS)
2. It is the process of establishing and maintaining appropriate levels of reserve stocks of goods.
(INVENTORY CONTROL)
3. It very important activity because it helps management to make decisions regarding capacity.
(PRODUCTION PLANNING)
4. The process of creating a set of product specifications appropriate to the demands of the
situation. (PRODUCT DESIGN)
5. The process that prefer to the provision of services to persons by hand or with machinery.
(SERVICE PROCESSES)
6. This type of production process produces mostly standard products with machines playing a
significant role. (MACHINE-PACED LINE FLOW)
7. It provides a diverse mix of services. (SERVICE SHOP)
8. Some of the company provides this type of services to large number of people simultaneously.
(MASS SERVICE)
9. It is the process where lots of generally own designed products are manufactures. (BATCH
FLOW)
10. It is used to manufacture high volumes of products with high production rates and low costs.
(FLOW LINE/LINE FLOW PROCESS/FLOW LINE MANUFACTURING)

II. ENUMERATIONS
1. Give the 3 Production Process
- INPUTS
- TRANSFORMATION PROCESS
- OUTPUTS
2. Give the 2 types of Transformation Process
- MANUFACTURING PROCESS
- SERVICE PROCESS
3. Give 3 types of Manufacturing Processes
- JOB SHOP
- BATCH FLOW
- WORKER-PACED LINE FLOW
- MACHINE-PACED LINE FLOW
- CONTINUOUS FLOW
- BATCH/ CONTINUOUS FLOW HYBRID
4. Give 2 benefits of a good work flow layout
- MINIMIZE INVESTMENT IN EQUIPMENT
- Minimize overall production time
- USE EXISTING SPACE MOST EFFECTIVELY
- PROVIDE FOR EMPLOYEE CONVENIENCE, SAFETY, AND COMFORT
- MAINTAIN FLEXIBILITY OF ARRANGEMENT AND OPERATION
- MINIMIZE MATERIAL HANDLING COST
- MINIMIZE VARIATION IN TYPES OF MATERIAL-HANDLING EQUIPMENT
- FACILITATE THE MANUFACTURING (OR SERVICE) PROCESS
- FACILITATE THE ORGANIZATIONAL STRUCTURE

III. TRUE OR FALSE

1. The Engineer Manager is expected to produce some output at whatever management level
he/she is. (TRUE)
2. The Quality Control is the process of determining the physical arrangement of the production
system. (FALSE, WORKFLOW LAYOUT)
3. Efficient Managing assures the optimization of the use of human and nonhuman resources.
(FALSE, SCHEDULLING)
4. When the right decisions are made, there will be less opportunities for wastages. (TRUE)
5. The transformation process converts the inputs into final goods or services. (TRUE)
6. The president is designed mainly to produce products or services. (FALSE, ORGANIZATIONS)
7. A service factory offers unlimited mix of services which results to some economies of scale in
operations. (FALSE, LIMITED)
8. The Batch Flow is a processing method that is very appropriate for producing highly
standardized products. (FALSE, CONTINUOUS FLOW)
9. The job of the design manager is to assure that a cost-effective work-flow layout is installed.
(FALSE, OPERATION MANAGER)
10. The first process in Job Shop are preparing and groupings of materials. (TRUE)