CHAPTER 7

Motivation

1. This is where the management provides honest explanations of what a job entails.
Answer: Realistic job previews -
2. This is where people are moved periodically from one specialized job to another.
Answer: Job rotation
3. This is where a worker's exposure to a highly fragmented and tedious job is limited.
Answer: Limited exposure
4. This is where two or more specialized tasks in a workflow sequence is combined into a single
job. Answer: Job enlargement
5. This is where efforts are made to make jobs more interesting, challenging, and rewarding.
Answer: Job enrichment
6. Those which refer to payoffs granted to the individual by another party.
Answer: Extrinsic
7. Those which are internally experienced payoffs which are self-granted.
Answer: Intrinsic
8. An arrangement, called flextime, which allows employees to determine their own arrival and
departure times within specified limits.
Answer: Flexible Work Schedules
9. A leave that is given to an employee after a certain number of years of service.
Answer: Sabbatical
10. A motivation theory that indicates that a satisfied employee is motivated from within to work
harder and that a dissatisfied employee is not self-motivated.
Answer: Two Factor Theory
11. A factor from the Two-Factor theory that is responsible for job satisfaction.
Answer: Satisfiers or Motivation Factors
12. A factor from the Two-Factor theory that is associated with job dissatisfaction.
Answer: Dissatisfiers or Hygiene Factors
13. A motivation theory based on assumption that one will work depending on his expectations.
Answer: Expectancy Theory
14. Belief about the likelihood or probability that a particular behavioural act will lead to a particular
outcome.
Answer: Expectancy
15. The value an individual places on the expected outcomes or rewards.
Answer: Valence
16. He said, “improving performance with objectives, deadlines or quality standard.”
Answer: Kretner
17. These are the people who made the goal setting model/theory.
Answer: Edwin Locke and his associates.
18. It provides the individuals a way of knowing how far they have gone in achieving objectives.
Answer: Feedback Aspects.
 19. One of the components of goal setting theory where individuals or groups are described to be
committed to goals to have a higher chance of achieving their targets.
Answer: Goal Commitment.
20. This is a great framework to use when setting goals for yourself or for your team.
Answer: Goal Setting Model/Theory

Give 2 techniques of motivation (2 points)

- Motivation through job design

- Motivation through rewards
- Motivation through employee participation
- Other motivation technique for the diverse work force

Give 4 components of goal setting model (2 points)

- Goal content
- Goal commitment
- Work behavior
- Feedback aspects

2 Popular approaches to participation

-Quality Control Circles

-Self-managed Teams

3 Factors Contributing to Motivation

-Willingness to do a job
-Self-confidence in carrying out a task
-Needs Satisfaction

4 Process of Motivation

-Needs
-Motivation
-Action
-Need Satisfaction

5 Basic Needs in Maslow's Needs Hierarchy Theory

-Physiological Needs
-Security Needs
-Social Needs
-Esteem Needs
-Self-Actualization Needs
4 Theories of Motivation

-Maslow’s needs theory

-Herzberg’s two-factor theory
-Expectancy theory
-Goal setting theory