Melissa Osterberg

1873 Highland Avenue

Troy, NY 12180
Education
Nutrition Science Post-Baccalaureate Certificate
Sage Graduate School, Troy NY
Master of Science, Educational Psychology and Methodology
State University of New York at Albany, Albany NY
Bachelor of Arts, Latin American Studies, Minor Spanish and Studio Art
State University of New York at Plattsburgh, Plattsburgh, NY

(518) 428-1919
melissaosterberg@gmail.com

Expected May 2016

December 2005
May 2001

Relevant Experience
Food Service Call Center Supervisor, St. Peters Hospital, Albany, NY
May 2015 - Present
Responsible for leading, supervising and training a staff of twenty call center agents
Minimize diet inaccuracy by cross-referencing orders with Health Touch, MEDITECH and SORIAN
Educate patients on their food options and diets to improve customer satisfaction and reduce patient complaints
Facilitate weekly team meeting with dietitians, managers and call center agents to implement effective policies
and procedures
Conduct on-going process improvement plans to increase production and patient satisfaction
Cooking Class Teacher, Watervliet Civic Center, Watervliet, NY
October 2014- Present
Provide evidence-based nutrition education to approximately 10 low income adolescences
Plan and implement nutritional sound weekly meals
Design and create lesson plans that integrate nutritional food and kid-pleasing options
Diet Clerk, St. Peters Hospital, Albany, NY
June 2014 May 2015
Generated menus, tray tickets, tallies, nourishment labels and Census Reports with Notes for 300 patients
Ensured consistency of hospital-wide and CBORD computer information systems to eliminate errors
Processed and modified menus at each meal to ensure dietary compliance
Answered high volume of calls from nurses appropriately and efficiently to resolve issues quickly
Professional Development
ServSafe Certified
Member, Academy of Nutrition and Dietetics
Registered Yoga Teacher 200 hour, Yoga Alliance

January 2015- January 2020

August 2015- Present
April 2013- Present

Computer Skills
Diet Analysis Plus; SORIAN; MEDITECH; Health Touch; CBORD; Microsoft word, Excel; PowerPoint
Language Skills
Proficient Spanish and Portuguese
Other Work Experience
Spanish Teacher
Averill Park High School, Averill Park, NY
Berkshire Union Free School District, Canaan, NY
Madison Oneida BOCES, Vernon, NY
Christ the King, Albany, NY
St. Jude the Apostle, Wynantskill, NY

October 2005 June 2013

July 2005 October 2005
September 2004 - June 2005
September 2002- June 2004
September 2002- June 2004