Production and Operations

Management
LECTURE 1 COURSE INTRODUCTION AND
GRADING SYSTEM

Course description
The course will help business students to learn how

to improve productivity, increase responsiveness, pr

ovide more choice to the customer, and deliver highe
r quality standards. In short, you will learn how to an
alyze business processes and how to improve them.

Course Objectives
Understanding and improving business processes.
cover a number of performance measures that you

can use to get a sense of how your operations are cur

rently doing.
introduce a number of tools that help you to improve
your business called the how to tools.
Mix of industries (manufacturing, services, for
profit, non-profit): health care, restaurants, the auto
motive industry, computers, banking etc..

Prerequisites
No specific technical or numerical background is

required, but students are expected to have reasonab

le mathematical skills (manual calculations, mathem
atical functions and equations) and statistical skills (f
or e.g. standard deviation, normal distribution).

Pedagogy
A mixture of lectures (ppt, audio and/or video)

assigned readings (case studies, research articles and

/or book chapters/handouts) , group discussions and
class activities.

Books and material

Cachon, G. P. & Terwiesch, C. Matching supply with

demand: An introduction to operations

management 3nd Ed. Boston, MA: McGraw Hill.
All the material including the material from the
book(in shape of handouts) will be provided by the i
nstructor either in hard form and/or soft form uploa
ded on course website: https://sites.google.com/site
/drkamalom/

Grading system
Quizzes

15%

Assignments/group project
Mid Semester Examination
Final Semester Examination

15%
30%
40%