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HP Designjet Printer Series - System Error 79:03 and 79:04

During Start up or Start a Print Job
Issue
Introduction
The System error 79:04 is a generic firmware error (equivalent to a blue screen in Windows). Its the system error that
the printer will display when an unknown exception occurs that cannot be pointed to by any specific subsystem of the
printer. Since this is a generic error, there can be multiple causes behind it. This document will a probable cause
behind a system error 79:04 and will recommend the most efficient troubleshooting steps to resolve users issues.
One important point to mention is that, although 79:04 system errors can be caused by a hardware malfunction, the
vast majority of 79:04 system errors are pure software or firmware issues. In these cases the issue can only be
solved by determining the root cause and implementing a solution. The solution can usually be applied by either
correctly configuring a selection, updating the printers firmware/software that is being used or by fixing an error in the
code).
Symptoms
There is no single set of symptoms behind hardware related 79:04 system errors. The most usual ones, however are:

79:04 during start up

79:04 start a printing a job

Solution
Solutions and workaround :
In the following procedure perform each step as it appears in the list and only move on to the next step once we are
sure the 79:04 error has not been cleared:
If non-HP ink is being used, it is recommended to replace it with HP ink and printheads:
1.

Check the printer's supplies status:

Extract the Service Plot (when possible) or view the information on front panel. If any cartridges or printheads
are out of warranty or the printheads show more than 100% of use, replace these before going to the next
step.

2.

Checked the printer firmware version and if necessary, update it.

If System Error 79:03 and 79:04 persist, please contact the HP support.

https://h30125.www3.hp.com/hpcsn/km/utils/ViewDocument.aspx?code=TINF:8:E800...

6/5/2013