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  • Issues Faced: - Transparent System Is Affecting The Brand Vodafone

    Uploaded by

    Kapil Sharma
    4 views3 pages
    abc

    Original Title

    Part 6 Vodafone CRM

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    abc

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views3 pages

    Issues Faced: - Transparent System Is Affecting The Brand Vodafone

    Uploaded by

    Kapil Sharma
    abc

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    ISSUES FACED

    Transparent system is affecting the brand


    Vodafone

    ISSUES FACED
    Monitoring the employee interaction is difficult
    Telecom industry has to deal with fierce
    competition
    Maintenance and modification of CRM
    Inconsistency in data flow
    Chaotic environment is created as same task
    force who handle corporate and consumers at the
    same time

    RECOMMENDATIONS
    Generate more personalized reply on Social
    Media
    Response time and coverage is poor thus
    Increase on the feet employees
    Divide the work or create a department for
    handling queries of B2B and B2C separately.

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