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Customer Satisfaction Survey Template

(1) The customer satisfaction survey assessed whether a project delivered promised results and quality, met deadlines, and had proper direction and teamwork. (2) It also evaluated whether the project process involved open communication, the right staffing, creative approaches, and problem-solving. (3) The survey concluded by asking if the project was delivered on budget and soliciting overall satisfaction comments.

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55 views2 pages

Customer Satisfaction Survey Template

(1) The customer satisfaction survey assessed whether a project delivered promised results and quality, met deadlines, and had proper direction and teamwork. (2) It also evaluated whether the project process involved open communication, the right staffing, creative approaches, and problem-solving. (3) The survey concluded by asking if the project was delivered on budget and soliciting overall satisfaction comments.

Uploaded by

Captain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

CUSTOMER SATISFACTION SURVEY

DOC. NO. PRO-06

PAGE 1 of 2

Customer Name :
Project Name

Project Number :

Project Engineer/Leader :

Sl
No

Questions

1.

Did the project deliver the RESULTS and


the QUALITY that were promised?

1a

Were key project deadlines met with


pro-active attitude and on time?

1b

Was day to day discipline and direction


provided in regards to approach, scope
and schedule?

1c

Did the project team produce as well as


guide; be total team players and focus on
delivering results?

Sl
No
2.

Sl
No

Questions

Date :

Less than
promised

As expected

More than
Excepted

Consistently
more

Less than
desirable

Met
Exceeded
Consistently
expectations expectations
exceeded

Less than
promised

Met
Exceeded
Consistently
expectations expectations
exceeded

The project PROCESS (approach,


communication, and staffing) was:

Questions

2a

Was there open, honest and timely


communications, with no surprises, acting
as one project team?

2b

Were the right personnel assigned


consistently throughout the project lifecycle?

2c

Did the project team bring an outside


perspective to bear, and also demonstrate
creative and flexible approaches in
meeting project objectives?

CUSTOMER SATISFACTION SURVEY


DOC. NO. PRO-06
Sl
No

Less than
promised

Questions

2d

Did the project team listen, learn, and then


execute an approach to solve business
problems?

Was the project delivered within budget?

The overall satisfaction for the project


was :

5.

Comments :

Acceptor Name :

Rev. 4

Date : 01.05.14

PAGE 2 of 2

Met
Exceeded
Consistently
expectations expectations
exceeded

Acceptor Title :

Reviewed by : MR

Approved by : DGM (Commercial)

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