Professional Documents
Culture Documents
Business Communication I
Business Communication I
COMMUNICATION SKILLS
A two-way exchange of
thoughts, opinions and information
by speech, writing or signs.
Some Statistics
FICCI and The World Bank conducted
a survey on the employability of
Indian Graduates.
Only 39.5% of Indias graduates are
employable.
Only 25% of Indian engineering
graduates are employable.
Speech
Power of the spoken word!
VOLUME
PITCH
PACE
TONE
INFLECTION
Body language.
Overall presentation skills.
Understanding of professional lingo.
Grasp of general rules of professional
communication and office etiquette.
PERSONAL ATTRIBUTES
Optimism
Common Sense
Integrity
INTERPERSONAL ATTRIBUTES
Empathy
Communication
Leadership
Manners
Guy
Table
Flame
Flour
Chef
Gigantic
Geyser
Vegetable
Inflammable
Flower
Chief
Crichton
Business Communication II
E-mail
Objective
o To understand and learn how to
communicate professionally through
the e-mail
Point 2
Point 3
Point 4
Information is presented in
descending order of importance
E-Mail Practice I
Read the email carefully and check for redundancies.
Dear Sir or Madam,
I'm writing to you today to propose my services as an unpaid
intern with your organization.
As you can see from my accompanying c.v. I have just
finished a degree in Economics from the University of Kent. I
appreciate that in the current job market that I am unlikely to
get a paid position if I do not have any valid work experience.
This is why I think I could be of big help to your
organization.
E-Mail Practice II
Read the email carefully and check out any vocabulary
you don't know.
Dear Dick,
I am writing to you today to officially tender my resignation from
Lipmark Ltd with effect from the end of March.
I never thought I would ever leave such a great company as Lipmark,
but I've been offered a senior position with another company at a
salary and with responsibilities that I was unable to refuse.
I cannot say enough good things about Lipmark, about all the
people Ive encountered in my years of service with the company,
and especially about you and the senior management team.
Your leadership has been excellent, and I have appreciated all your
personal and professional advice over the years.
It's my hope that we will stay in touch as I begin this new chapter
in my life. However, I am sure that you will understand that this
new opportunity is one that I cannot turn down.
If you have any questions, please ask. Thanks again for everything.
Yours sincerely,
Style
Style
Active voice
Passive Voice
action
Generally clearer and
more personal
We will process your
order today
Avoid
Avoid
Avoid
Avoid
Avoid
ambiguous terms
abbreviations
SMS language
emoticons
redundant phrases
Some Abbreviations
This
BTW
BCNU
FYI
IMHO
COB
TTYL
Means This
by the way
be seeing you
for your information
in my humble/honest opinion
Close of business
talk to you later
Some Emoticons
:-)
;-)
:->
:-D
:-/
:-@
:-O
Smiley face
Wink (light sarcasm)
Devilish grin (heavy sarcasm)
Shock or surprise
Perplexed
Scream
Yell
Value Time
o Answer swiftly
o Dont attach unnecessary files
o Write short sentences
Greeting
The reference
Reason for writing
Enclosing documents
Closing remark
Informative
Persuasive
Collaborative