Business Email

Etiquette
Samantha England
English 2116

Need to Know!!!
The way you use an employers technology is
serious. So use it with the upmost respect,
courtesy and professionalism. Never assume your
activity is not being monitored.
Email Etiquette is important because it provides
you and your company with a sense of
PROFESSIONALISM, EFFICIENCY, and PROTECTION
FROM LIABILITY.

The Basics

Subject field:
This is your window to your email.
Keep it short, sweet and to the point.
No typos, all caps, or lowercase its unprofessional and
an indicator of spam

Addressing:

Always use Hello Mr./ Ms. or Dear Mr./ Ms.

Wait to be told you can address them other wise
To: Field:
Make sure contact name is
formally typed
Example: Samantha M. England

BCc: Field:
This is used when the group of
contacts you are contacting
dont know each other

Cc: Field:
Used when associates involved that
need to all be informed and be on
the same page are being contacted.

The Donts of Email Etiquette

NEVER abbreviate words some people may not
know what they mean.
NEVER use ALL CAPS or all lowercase.
NEVER use symbols such as smiley faces :-)
NEVER Reply to All unless absolutely necessary
NEVER send a file/attachment unless it has been
previously requested.
NEVER use a previous email for a new
correspondence. It will make you look lazy
NEVER request delivery and read receipts

The Dos of Email Etiquette

ALWAYS use correct punctuation, grammar, and
spelling
ALWAYS edit your emails before sending them
ALWAYS assume your recipient is of highest
authority
ALWAYS include a salutation and a signoff
ALWAYS type a full, proper sentence.
ALWAYS respond promptly
ALWAYS include the message thread
ALWAYS keep language gender neutral