Last topic:

You have applied a course to a college in Australia, but you still have
not received the reply. Write a letter to state:
1. The details of the course
2. Why you choose the course
3. Why you need the reply soon
Dear Sir or Madam:
I am writing to inquiry about the application status of my part-time
programming course scheduled to begin on 4 th, November, 2015. My
application number is xxxxxx. But until now, I have not received any
feedback to indicate about my enrolment status from your university.

I applied for the course on 1st, October, 2015. This course is operated by
Professor John, who is highly recommended by my colleagues, and the
lectures are scheduled from 7:00pm to 9:00, every Monday to Friday. It is an
entry level course for beginners with no theoretical foundation on coding.

I decided to choose this course due tofor two reasons. To begin with, the
convenient campus location enables me to spend only 10 minutes walking
from my office to the University of Sydney. Moreover, having such knowledge
is a part of my job requirements as I have to frequently cooperate with our
technical support department.

However, due to personal reasons, I would be unable to attend the class. I

noticed that I need to cancel this course three weeks earlier before it starts if
my application has been confirmed in order to get a full refund. Now, it is only
one week left. I really hope to get a proper explanation and reply in the near
future.

I am looking forward to your reply.

Yours sincerely,
Mimi

The telephone company has mailed the telephone bill to the wrong address.
Write a letter to the telephone company, you should
1. Tell them how you find the problem out
2. What problems caused you by not receiving the phone bill
3. Tell them what you want them to do

Dear Sir or Madam:

I am writing to complain about your poor service as my telephone bill has

been mailed to a stranger for two months.

My telephone plan is national plan B with a monthly payment of 30 dollars

and my customer ID is 1234. I have recently moved into my new apartment
and as I have been working flat out during these two months, I care less
aboutI have not noticed whether I had received those bills or not. Until today
when I was trying to call my colleagues at work, I found my telephone service
was unexpectedly stopped. Then, I checked my balance and noticed that it
was negative.

I feel really unhappyrather disappointed about this inconvenient situation, as

I am unable to call my clients from home. (which greatly affected my work
efficiency as I always be out of the office meeting my clients. This is way too
much. Stay on the topic of the phone bill.) All of my appointments were
delayed to the next week and my manager felt really unsatisfied with my
performance.

I phoned your customer service office on 2:00pm today and a costumer

assistant assured me to modify the wrong address and to restore the service
as soon as possible. However, now, until 7:00pm, I still can not make a call to
anyone. I will come to your company tomorrow afternoon and I hope to
meet the manager of your company face to face to negotiate possible
solutions. (You need to tell them what they should do, not what you should
do.)

Yours faithfully,
Mimi
Task Response

6-7

You need to address the question more directly. Answer to the point is the
best way to get the point. It is good to extend the content so far, but you
need to also make sure that you are staying on the topic.
Coherence & Cohesion
Lexical Resources

7
7

Grammatical Range & Accuracy 7