Service Description

Division
Location
In-Charge/Responsible Person
Service Schedule
Requirements Needed
Total Processing Time
Total Fees

RECONNECTION OF WATER SERVICE

Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C. MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK
Community Tax Certificate & 1 valid ID.
10 minutes
Reconnection Fee
600.00
Arrearages
variable
Materials
variable
Labor
variable

STEPS:

PERSON RESPONSIBLE

TIME NEEDED

Arnel D. Vela

1 minute

2. The Billing Clerk look for the arrearages of the

client to the Customers Ledger Cards &
computes for the total assessment.

Reyna A. Velasco
Cristy C. Muiz

6 minutes

3. Payment of the reconnection fee & arrearages

to the Cashier.

Editha J. Jarabejo

1 minute

Client/Cristy C. Muniz
Applicant & Plumber (after installation)

1 minute
within 1 WD upon
receipt of MO

Engr. Elizalde E. Tuazon

1 minute
within 4 hours
upon receipt of
Application Form
within 1 WD
upon receipt of
MO

1. Client inquire to the Officer of the Day &

advise the client to look for the person
reponsible for reconnection of water service.

4. Signing of the Application Form by the client

Signing of Meter Contract of the client.

5. Approval of the General Manager.

6. Forwards to the Storekeeper for the release
of water meter.
7. Forwards to the Plumber for reconnection.

Arnel D. Vela
Rommel M. Mallo / Jerly N. Moratalla
Nomeriano L. Marzan
Oscar B. Rotiquio

Service Description
Division
Location
In-Charge/Responsible Person
Service Schedule
Requirements Needed
Total Processing Time
Total Fees

REQUEST FOR CHANGE OF ACCOUNT NAME

Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C. MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK
Community Tax Certificate & 1 valid ID.
Proof of Ownership or Deed of Sale
20 minutes
Service Charge for change of
account name
150.00

STEPS:
1. Client inquire to the Officer of the Day &
advise the client to look for the person
reponsible for the service needed.
2. The Billing Clerk look for Customer Ledger
Card & Meter Reading Card as to the name
of account and checks the authenticity of the
proof of ownership from the client.
3. Payment of charges by the client for the
change of account name to the Cashier.
4. Signing of the Application Form by the client
Signing of Meter Contract of the client.

5. Approval of the General Manager.

6. Forwards to the Customers Service Assistant
for change of name to the computer's masterlist.

PERSON RESPONSIBLE

TIME NEEDED

Officer of the day

1 minute

Cristy C. Muiz

6 minutes

Editha J. Jarabejo

1 minute

Client/Cristy C. Muniz
Applicant & Plumber (after installation)

1 minute
within 1 WD upon
receipt of MO

Engr. Elizalde E. Tuazon

1 minute

Reyna A. Velasco

10 minutes