Service Description

Division
Location
In-Charge/Responsible Person
Service Schedule
Requirements Needed

SERVICE REQUEST & COMPLAINTS (Leak before the meter)

Commercial & Production
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C. MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK
when necessary

Total Processing Time

Leak repair (easy)

(complicated)

Total Fees

when necessary (payment of materials & fittings)

STEPS:

3 minutes

PERSON RESPONSIBLE

TIME NEEDED

1. Client inform/report to the Officer of the Day

of the leakage before the water meter.

Officer of the Day

1 minute

2. The Officer of the Day log the request & let

the client signed the logbook.

Officer of the Day and Client

1 minute

Cristy C. Muiz
Engr. Elizalde E. Tuazon

1 minute

3. Forward to the Customers Service for issuance

of Maintenance Order approved by the General
Manager.
4. Forward to the Plumber for inspection of
leakage to assess if materials & fittings are
needed for the repair.
5. If after site inspection the findings are:
a) materials are not essential for the repair, the
plumber will go on for the leak repair;
b) if materials are needed, the plumber will
request the storekeeper for the release of
materials needed.
6. The Storekeeper will issue the release of
materials needed and forwards it to the plumber.
7. The plumber will go on for the repair.

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan
Oscar B. Rotiquio

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan
Oscar B. Rotiquio

Arnel D. Vela
Rommel M. Mallo / Jerly N. Moratalla
Nomeriano L. Marzan
Oscar B. Rotiquio

1 WD after
the request

1 to 2 WD after
the request

within 2 hours
after site inspection
1 to 2 WD after
inspection