BY ..

SUMITA SHAH

Body language is the unspoken or nonverbal mode of communication that we do

in every single aspect of our interaction
with another person. It is like a mirror that
tells us what the other person thinks and
feels in response to our words or actions.
Body
language
involves
gestures,
mannerisms, and other bodily signs.

IMPORTANCE
CREATING AN

IMPRESSION..EVEN
BEFORE YOU INTERACT.
ACTIONS SPEAK LOUDER THAN
WORDS.
MOST OF THE TIME THE IMPRESSION
IS RIGHT.
BL IS A NATURAL PROCESS
BL & TONE GO HAND IN HAND.

WHY ????
SPEED

OF WORDS
WHILE TALKING 100 WPM
WHILE THINKING 800 WPM
700 WPM ARE EXHIBITED THROUGH
BODY LANGUAGE!!!

 UNDERSTANDING

HAPPENS

THROUGH
VOICE MODULATION 38%
WORDS 7%
NON VERBAL COMMUNICATION 55%

Facial Expression
Eye contact
Gestures
Head, Body Shape and Postures
Appearance

A popular saying goes like this. The

face is the index of the heart.
Whatever we feel deep within
ourselves is at once reflected in the
face. It plays an important role in
face-to-face
communication,
we
convey a lot without speaking a word

Every body knows that eye contact

is of paramount importance in all
face-to-face
communication.
When we look at somebody face
we primarily focus on his eyes and
try to understand what he means.

The physical movement of arms, legs,

hands, torso and head are known
gestures. They play a very important
role in conveying meaning without
using words.

In any face-to-face communication

or meeting or interview the way we
hold our head, body shape and
posture is very important.

Appearance, for our purpose,

includes clothing, hair, jewellery,
cosmetics etc. All these may seem
unrelated to body language. But
on having a closer look we find
that they are very meaningfully
related to our face, eyes, gestures,
etc.

NONVERBAL
BEHAVIOR
1.
2.

3.
4.
5.

Brisk, erect walk

Sitting with legs
crossed, foot kicking
slightly
Arms crossed on chest
Hands clasped behind
back
Tapping or drumming
fingers

INTERPRETATION
1.
2.

Confidence
Boredom

4.

Defensiveness
Anger, frustration,
apprehension

5.

Impatience

3.

INTERPRETATION
HEAD/EYES

DOWN WHEN SCOLDED

HEAD UP WHEN SCOLDED
EYES SMALL
HANDS ON WAIST
HANDS BEHIND/IN POCKET
FIST CLOSED WITH FINGER POINTING
PALM OPEN AND POINTING
HANDS ON FOREHEAD COVERING THE
FACE
ARMS / LEGS FOLDED

ARMS BEHIND HEAD

ARMS BEHIND FISTS / FIST HOLDING AN ARM
HANDS IN FISTS
HANDS IN POCKET THUMBS VISIBLE
SCRATCHING NOSE, HAIR, EAR / TOUCHING NOSE /
NECK
PEN / EYE GLASSES TIP IN MOUTH
HAND RESTING ON CHEEK / LIPS IN A FIST WITH
INDEX FINGER POINTING UPWARDS
HANDS RESTING UNDER CHIN
FINGERS RUBBING ON THE CHIN
HOLDING AN OBJECT WITH BOTH HANDS TIGHTLY
CLASPED
RUBBING YOUR PALM / FIDGETING WITH NAILS /
OBJECTS

BUTDIFFERENT GESTURES HAVE

DIFFERENT MEANINGS IN DIFFERENT
COUNTRIES
Nodding the head
-

Tossing the head backward

-

Encouraged in America, Canada, Europe

Rude in most Asian countries and in Africa

Raising eyebrows
-

yes in Thailand, the Philippines, India, Laos

Eye contacts
-

Yes in most societies

No in some parts of Greece, Yugoslavia,Bulgaria, and Turkey

Yes in Thailand and some Asian countries

Hello in the Philippines

Winking eye
-

Sharing secret in America and Europe

flirtatious gesture in other countries

Closed eyes
-

bored or sleepy in America

Im listening and concentrating. in Japan,
Thailand, China

Some cultures, like the Italians, use the

arms freely. Others, like the Japanese,
are more reserved; it is considered
impolite to gesticulate with broad
movements of the arms.
Folding arms are interpreted by Polish as
I am angry or I disagree with what I am
hearing.and Japanese as I am thinking.
In India it is..

The O.K. signal. (the thumb and forefinger form

a circle) means
*
*
*
*

Thumb-up means:
*
*
*

fine, or O.K. in most cultures,

zero or worthless in some parts of Europe
money in Japan
an insult in Germany, Greece, Brazil, Italy, Turkey,
Russia and some other countries
O.K. good job or fine in most cultures,
Up yours! in Australia & some other countries
Five in Japan; One in Germany

Avoid a thumb-up in these countries: Australia,

New Zealand, Greece, Turkey, Iran, Russia, and
most African countries.

Pointing.
*
*
*

Pointing with the index finger is common in North

America and Europe.
But it is considered impolite in Japan and China where
they favor using the whole open hand.
Malaysians prefer pointing with the thumb.

In Asia and some European countries, putting

feet up on a desk or any other piece of furniture
is very disrespectful.
Sitting cross-legged, while common in North
America and some European countries, is very
impolite in other parts of the world.

WALKING
*

Walking can reflect many characteristics of a culture.

For example,
*

*
*

In parts of Asia and some of the Middle

Eastern countries, men who are friends may
walk holding each others hand.
In Japan and Korea, older women commonly
walk a pace or two behind male companion.
Asians often regard Western women as bold
and aggressive, for they walk with a longer
gait and a more upright posture.

FOR ALL OF US
Becoming

sensitive to the clues

of Body language can help us
communicate more effectively
with people.
We can understand what people
are saying even when they are
not talking.

We can

sense when people are

silent and digesting information,
or when they are silent and
confused.
We can share feelings too strong
or too difficult to be expressed in
words,

Or

decode secret messages

passing silently from person to
person,
And we may spot contradictions
between what people say and
what they really mean.

Finally, we

can learn to be more

sensitive to our own bodies to
see how they express our feelings
and to see ourselves as others
see us.

Mind

the Body-Talk
Be Careful with the handshake
Establish good eye contact
We must be ourselves
Graceful movement

Easily

visible aspect of
communication.
Adds intensity to the process of
communication.
Improves the overall atmosphere
and looks of organization.

Non-verbal

communication
People from different
background and cultures
No use, If listener is inattentive.
Ineffective in large gathering.

THANKS! AND ..

YOUR

thoughts
experiences
questions