1

PREFACE

1.

INTRODUCTION

1.1.

GENERAL OVERVIEW
1.1.1. Layout of the Voice Server Interface (VSI)
1.1.2. Communication between a Voice Server and an ISPBX
1.1.3. Standard Connection
1.1.4. Integrated Connection

3
3
4
4
4

2.

SERVERS

2.1.

VOICE-MAIL SERVER (VMS)

2.1.1. VMS Units
2.1.2. Handshaking Protocols

5
5
5

3.

HARDWARE INSTALLATION

3.1.
3.2.

CIRCUIT BOARDS
CABLES

6
6

4.

SOFTWARE INSTALLATION (ON-HOOK PROTOCOL)

4.1.

INTEGRATED CONNECTION
4.1.1. System Software 200/205/300/640
4.1.2. System Software 730/735/740/741/800/805/Call@Net

7
7
9

5.

SOFTWARE INSTALLATION (OFF-HOOK PROTOCOL)

11

5.1.

INTEGRATED CONNECTION
5.1.1. System Software 205/300
5.1.2. System Software 730/735/740/741/800/805/Call@Net

11
11
13

A.

ON-HOOK PROTOCOL

15

A.1.

CALLS FROM AN ISPBX TO A SERVER

A.1.1. Format of Calls
A.1.2. Timing of Calls
A.1.3. Server Recovery from User Dialling Errors
A.1.4. Call Type Identification

15
15
16
16
17

B.

OFF-HOOK PROTOCOL

18

B.1.

CALLS FROM AN ISPBX TO A SERVER

B.1.1. Format of Calls
B.1.2. Timing of Calls

18
18
19

C.

TONES AND SIGNAL LEVELS

20

Table of contents

AMENDMENTS

C.1.
C.2.

THE SERVER
THE ISPBX

20
20

D.

EXTRA INFORMATION

21

D.1.

CALLS FROM A SERVER TO AN ISPBX

D.1.1. Timing of Calls
D.1.2. Call Collision
MESSAGE WAITING TYPES

21
22
22
23

D.2.

Table of contents
ii

AMENDMENTS
The items that follow are incorporated in the update of this manual from issue 0010 to 0104:
CHAPTER/SECTION
All chapters

DESCRIPTION
Call@Net introduced.

PREFACE
This book describes the hardware and software installation required to create an interface that
can be used by various voice server products connected to a SOPHO ISPBX. Examples of
voice servers are:
VMS = Voice-mail server.
The VSI (Voice-server Interface) uses two different protocols (on-hook protocol or off-hook
protocol) and can be implemented in SOPHO ISPBX systems with the following System
Software (SSW):

PROTOCOL

SSW

ON-HOOK

OFF-HOOK

200
205
300
640
730
735
740
741
800
805 and up

--205.7
300.23
--730.30
735.25
740.23
741.21
800.23
805 and up

1.

INTRODUCTION

Voice servers are items of equipment that can be connected to an ISPBX to carry out various
voice functions. Examples of voice servers are:
-

VMS (Voice-Mail Server).

A piece of equipment used for the purpose of storing and retrieving voice messages sent
to it by the ISPBX. The messages are stored in "mail boxes" and can be retrieved by the
ISPBX when requested.
VoiceManager 5xx Series
Starting with a small in-switch Voice Mail solution (VM 505) up to the large VM 560 with
a lot a extra features, like hospitality, fax messages storage, networking of Voice Mail
systems, TeLANophy, remote maintenance, etc.

This book describes:

-

the hardware needed to connect a Voice Server;

the projecting required in the ISPBX;
the signalling protocol used on the Voice Server Interface (VSI) between a server and the
ISPBX.

1.1.

GENERAL OVERVIEW

1.1.1. Layout of the Voice Server Interface (VSI)

Voice Servers are connected to an Analogue Line Circuit (ALC) via two wires (a/b wires) as
shown in figure 1.1.

Figure 1-1 Connection of a Voice Server to an ISPBX

1.1.2.

Communication between a Voice Server and an ISPBX

There are two types of connection between a voice server and an ISPBX, they are the
Standard Connection and Integrated Connection. Both types of connection use DTMF digits
and other tones such as dial-tone and ring-tone.

1.1.3.

Standard Connection

With a Standard Connection, the ISPBX treats the server as an ordinary analogue telephone
set; it does not send information that describes the kind of call being sent to the server. The
server has the same facilities assigned to it by the ISPBX as those that can be assigned to an
ordinary analogue telephone set.

1.1.4.

Integrated Connection

With an integrated Connection, the ISPBX sends "calling extension number" and "called
extension number" to the server. This can be used to identify the type of call being sent, for
example an internal, external or diverted call.

2.

SERVERS

An example of a voice server is the VMS (Voice-mail server); it is described below.

2.1.

VOICE-MAIL SERVER (VMS)

There are various manufacturers of Voice-Mail Server (VMS) equipment and there are two
different handshaking protocols for communicating with ISPBXs.

2.1.1.

VMS Units

VMS units used with ISPBXs are made by various manufacturers.

Note:

The VMS units used must conform to the protocols offered by the ISPBXs; see
appendices A and B.

2.1.2.

Handshaking Protocols

The protocols used are:

-

oN-hook Voice-Mail protocol: NVM;

oFf-hook Voice-Mail protocol: FVM.

Note:

The ISPBX with the various System Soft Ware (SSW) will use one protocol or the
other depending on projecting and licensing, it will not support both protocols at
the same time; see table 2.1.

SYSTEM SOFTWARE (SSW)

ISPBXs

TBX

PROTOCOL
SUPPORTED

VSI LICENCE
REQUIRED *

DONGLE NEEDED

SSW 200/205/300/615/
SSW 615/620/630
NVM
NO
NO
620/630/640/730/740/
741/800/805/
Call@Net
SSW 205/300
FVM
YES
NO
SSW 730/740/741/800/
FVM
YES
YES
805/Call@Net
* If the ISPBX user has purchased a licence for the VMS facility, it is programmed into the dongle installed in the ISPBX.
In a network of exchanges, a dongle containing an off-hook VSI licence is needed only in the ISPBXs where the off-hook
protocol is used, therefore, not in ISPBXs where the VSI off-hook protocol is not used.
Table 2-1 VMS Makers and Protocols Used

3.

HARDWARE INSTALLATION

3.1.

CIRCUIT BOARDS

The Voice-mail server can connected to one or more (depending on the number of lines
between the server and the ISPBX) ordinary ALC circuits.
-

Insert an ALC board in a shelf of the ISPBX (or use one that is already installed but not all
circuits are allocated yet);
Connect the a/b wires of front connectors to the MDF;
Connect the Voice server to a/b wires in the MDF.

3.2.

CABLES

Servers from different manufacturers may have different connectors for the a/b wires that
need to be connected to the MDF. Consult the server handbook to see what cable is
necessary.

4.

SOFTWARE INSTALLATION (ON-HOOK PROTOCOL)

4.1.

INTEGRATED CONNECTION

The things that must be projected are:

-

System Boundaries and System Options;

System Timers;
System Ring Rhythms;
Number Analysis;
Group Arrangements;
Facility Class Marks;
Message Waiting;
Traffic Class;
Signalling type for the ALC.

4.1.1.

System Software 200/205/300/640

System Boundaries and System Options

SSW

PE COMMANDS
PROJPA:2039,0;

200/205/300
PROJPA:2032,1;

640

PROJPA:1042,1;
PROJPA:2027,0;
PROJPA:2032,1;

FUNCTION
OFF-HOOK Voice-mail
protocol
(Selects ON-HOOK Voicemail protocol)
Digit regeneration during a
connection
Service Displays required
External control of service
displays
Digit regeneration during a
connection

: OFF

: YES
: YES
: NO
: YES

System Timers

SSW
200/205/640

PE COMMANDS
PROJPA:2308,C40;
PROJPA:2341,C40;
PROJPA:2300,C20;

FUNCTION
Tone Time Limit
Tone Timeout on DDI calls
Dialling Timeout on Dial
Tone

= 40 seconds
= 40 seconds
= 20 seconds

SSW

PE COMMANDS
PROJPA:2394,C05;
PROJPA:2308,0,40;
PROJPA:2341,0,40;
PROJPA:2300,0,20;
PROJPA:2394,0,05;

300

FUNCTION
SSM Ringing time "A"
Tone Time Limit
DDI Tone Time Limit
Dial Tone Time Limit
SSM Ringing time "A"

= 5 seconds of soft ring

= 40 seconds
= 40 seconds
= 20 seconds
= 5 seconds of soft ring

System Ring Rhythms (TMS)

SSW
200/205
300/640

PE COMMANDS
PROJPA:2437,,58;

FUNCTION
SSM Ringing rhythm "A"

= 60 ms ON
800 ms OFF

Number Analysis
The numbers chosen as prefixes are examples only.
SSW

200/205
300/640

PE COMMANDS
PROJPA:6095, 00, *590,, 085;
PROJPA:6095, 00, #590,, 086;
PROJPA:6095, 00, *591,, 085;
PROJPA:6095, 00, #591,, 086;
PROJPA:6095, 00, *592,, 085;
PROJPA:6095, 00, #592,, 086;

FUNCTION
Set message waiting prefix
Cancel message waiting prefix
Set message waiting prefix
Cancel message waiting prefix
Set message waiting prefix
Cancel message waiting prefix

Group Arrangements
Group arrangements are optional and depend on how the server is used.
SSW
200/205
300/640

OM COMMANDS

FUNCTION

CRGRPA:2000, group DNR,,,;

Create group arrangement

Facility Class Marks

Facility class mark 47 'Preferent to operator' must be assigned; this is useful when server
transfers incoming calls to operator.

SSW

OM COMMANDS
ASFACM: 29&47&51&57&72, server
DNRs;
or
ASFACM: 29&47&51&94&72, server
DNRs;

205/300

ASFACM: 29&47&51&57&72, server

DNRs;

FUNCTION
Assigns facilities to server DNRs
29 = Data protected
47 = Preferent to operator
51 = Test call entitled
57 = Service display extension
72 = Post dialling allowed
94 = Voice-mail server (preferred for
new installations)
Assigns facilities to server DNRs
29 = Data protected
47 = Preferent to operator
51 = Test call entitled
57 = Service display extension
72 = Post dialling allowed

200/640

Message Waiting

SSW

OM COMMANDS

200/205

CHMWRE:0, *590, #590;

300/640

CHMWRE:1, *591; #591;

CHMWRE:2, *592, #591;

FUNCTION
Set/cancel message-waiting
type:

0
1
2

Traffic Class
The traffic class of the server DNRs must be set to maximum: usually traffic class 6.

4.1.2.

System Software 730/735/740/741/800/805/Call@Net

The ISPBX must be projected as follows:

PG2 PARAMETERS
BOUND018 = 50
LOSYSOP019 = NO
LOSYSOP027 = YES
LOSYSOP047 = YES
NETIMER000 = 20

FUNCTION
Message-waiting softring time
Voice-mail protocol selection
Message-waiting queuing softring
Postdialling available
Internal dial tone time

VALUE SELECTED
50x100ms
On-hook protocol
yes
yes
20 seconds

PG2 PARAMETERS
NETIMER006 = 40
NETIMER041 = 40

FUNCTION

OM COMMANDS
ASINTN:0, *590, 0, 76;
ASINTN:0, #590, 0, 79;
ASINTN:0, *591, 0, 77;
ASINTN:0, #591, 0, 80;
ASINTN:0, *592, 0, 78;
ASINTN:0, #592, 0, 81;

VALUE SELECTED

Tone limit time

DDI tone time

40 seconds
40 seconds
FUNCTIONS

Message-waiting LED on/off type:

0 = ON
0 = OFF
1 = ON
1 = OFF
2 = ON
2 = OFF

Group Arrangements
Group arrangements are optional and depend on how the server is used: use group properties
type number 16.

Facility Class Marks

Facility class mark 11 'Preferent to operator' must be assigned; this is useful when server
transfer incoming calls to operator.
OM COMMANDS
ASFACM:4&11&32&33, server DNR/BSP-IDs

FUNCTION
Assigns facilities to server DNRs
4 = Data protection
11 = Preferent to operator
32 = Keytone postdialling allowed
33 = Voice-mail server

Traffic Class
The traffic class of the server DNRs must be set to maximum: usually traffic class 6.

Signalling Type for ALC

The ALC circuit(s) to which the server is connected must be projected with signalling type
3208 'Enquiry by hook-flash'.

10

5.

SOFTWARE INSTALLATION (OFF-HOOK

PROTOCOL)

5.1.

INTEGRATED CONNECTION

The things that must be projected are:

-

System Boundaries and System Options;

System Timers;
System Ring Rhythms (TMS);
Number Analysis;
Group Arrangements;
Facility Class Marks;
Message Waiting;
Traffic Class;
Signalling type for the ALC.

5.1.1.

System Software 205/300

System Boundaries and System Options

SSW
205/300

PE COMMANDS
PROJPA:2039, 1;
PROJPA:2032, 1;

FUNCTION
OFF-HOOK Voice-mail
protocol
Post-dialling available

: ON
: YES

System Timers

SSW
205

300

PE COMMANDS
PROJPA:2308, C40;
PROJPA:2341, C40;
PROJPA:2300, C20;
PROJPA:2394, C05;
PROJPA:2308, 0, 40;
PROJPA:2341, 0, 40;
PROJPA:2300, 0, 20;
PROJPA:2394, 0, 05;

FUNCTION
Tone Time Limit
DDI Tone Time Limit
Dial Tone Time Limit
TMS Ringing time "A"
Tone Time Limit
DDI Tone Time Limit
Dial Tone Time Limit
TMS Ringing time "A"

= 40 seconds
= 40 seconds
= 20 seconds
= 5 seconds of soft ring
= 40 seconds
= 40 seconds
= 20 seconds
= 5 seconds of soft ring

11

 System Ring Rhythms (TMS)

PE COMMANDS
PROJPA:2437,, 58;

FUNCTION
TMS Ringing rhythm "A"

= 60 ms ON
800 ms OFF

Number Analysis
The numbers chosen as prefixes are examples only.
PE COMMANDS
PROJPA:6095, 00, *590,, 085;
PROJPA:6095, 00, #590,, 086;
PROJPA:6095, 00, *591,, 085;
PROJPA:6095, 00, #591,, 086;
PROJPA:6095, 00, *592,, 085;
PROJPA:6095, 00, #592,, 086;

FUNCTION
Set message waiting prefix
Cancel message waiting prefix
Set message waiting prefix
Cancel message waiting prefix
Set message waiting prefix
Cancel message waiting prefix

Group Arrangements
Group arrangements are optional and depend on how the server is used.
OM COMMANDS
CRGRPA:2000, group DNR,,,;

FUNCTION
Create group arrangement

Facility Class Marks

Facility class mark 47 'Preferent to operator' must be assigned; this is useful when server
tranfers incoming calls to operator.
OM COMMANDS
ASFACM:29&47&51&72,server DNRs;

12

FUNCTION
Assigns facilities to server DNRs
29 = Data protected
47 = Preferent to operator
51 = Test call entitled
72 = Post dialling allowed
94 = Voice-mail server (preferred for new installations)

 Message Waiting

OM COMMANDS
CHMWRE:0, *590, #590;
CHMWRE:1, *591, #591;
CHMWRE:2, *592, #592;

FUNCTION
Set/cancel message-waiting type:

0
1
2

Traffic Class
The traffic class of the server DNRs must be set to maximum: usually traffic class 6.
Note:

5.1.2.

When the server is dialled via inter-ISPBX links (for example, DPNSS, CLC, tielines, it might be useful to set the route option to "keytone regeneration" (PE
5057). If this were done then it would allow users, with extension sets such as
SOPHO-SET P171, K365, to postdial to the server.

System Software 730/735/740/741/800/805/Call@Net

The ISPBX must be projected as follows (the prefixes shown are examples only):

Boundaries, Options and Timers

PG2 PARAMETERS
LOSYSOP019 = YES
LOSYSOP027 = YES
LOSYSOP047 = YES
NETIMER000 = 20
NETIMER006 = 40
NETIMER041 = 40
NETIMER165 = 30
(only for SSW 730)

FUNCTION

VALUE SELECTED

Voice-mail protocol selection

Message-waiting queuing softring
Postdialling available
Internal dial tone time
Tone limit time
DDI tone time
POM DTAP inform guard time

Off-hook protocol
yes
yes
20 seconds
40 seconds
40 seconds
30 seconds

Number Analysis

OM COMMANDS
ASINTN:0, *590, 0, 76;
ASINTN:0, #590, 0, 79;
ASINTN:0, *591, 0, 77;

FUNCTION
Message-waiting LED on/off type:

0 = ON
0 = OFF
1 = ON

13

OM COMMANDS
ASINTN:0, #591, 0, 80;
ASINTN:0, *592, 0, 78;
ASINTN:0, #592, 0, 81;

FUNCTION
1 = OFF
2 = ON
2 = OFF

Group Arrangements
Group arrangements are optional and depend on how the server is used: use group properties
type number 16.

Facility Class Marks

Facility class mark 11 'Preferent to operator' must be assigned; this is useful when server
transfers incoming calls to operator.
OM COMMANDS
ASFACM:4&11&32&33,server DNR/BSP-IDs

FUNCTION
Assigns facilities to server DNRs
4 = Data protection
11 = Preferent to operator
32 = Keytone postdialling allowed
33 = Voice-mail server

Traffic Class
The traffic class of the server DNRs must be set to maximum: usually traffic class 6.

Signalling Type for ALC

The ALC circuit(s) to which the server is connected must be projected with signalling type
3208 'Enquiry by hook-flash.'

14

A.

ON-HOOK PROTOCOL

Communication between an ISPBX and a server uses CCITT Q.23 DTMF signalling. This
appendix tells you:
-

the format of the information the ISPBX sends to a server;

the errors that might occur in the information sent to a server;
how a server is expected to react when errors occur;
how a server is expected to identify the type of a call that it receives.

A.1.

CALLS FROM AN ISPBX TO A SERVER

A.1.1. Format of Calls

Figure A.1. shows the information sent from the ISPBX to the server when the ISPBX is setting
up a call. In the figure you see, as an example, a string of digits and letters (D 123456 A 654321
C DC), followed by ringing current (see note 5).

Figure A-1 ISPBX to Server Call Setup Sequence

Note:

The digits shown are only an example of what a calling DNR might be.
- With internal calls this field contains up to 6 decimal digits (0...9),
representing the DNR of the calling party or operator. Look also at section
A.1.3. "Server Recovery from User Dialling Errors".
- With external calls this field contains 4 stars (****).

Note:

ISPBXs with SSW 200/205/300 and TBX will send the identifier digit and called
number only on diversion, or when the called number was a hunt group number. If
the server extension number was dialled directly, the identifier and called number
will be suppressed.
The digits shown are only an example of what a called DNR might be.

15

Note:

With non-diverted calls, this field contains up to 6 decimal digits (0 ... 9),
representing the DNR of the server. Look also at section A.1.3. "Server
Recovery from User Dialling Errors".
With diverted calls, this field contains up to 6 decimal digits (0 ... 9),
representing the DNR of the diversion initiator.

At the end of a voice-mail call, when the caller and called party both go on-hook,
the ISPBX and TBX send a clear display sequence ("DC") to the server ("DC" is sent
to the server by SSW 200/205/300/640, "DC" is not sent by SSW 730/735/740/
741/800/805 and up).
Ringing current is sent to the server after the setup data has been sent.

A.1.2. Timing of Calls

The ISPBX sends the calling number and the called number to the server in a DTMF string,
followed by ringing current; see figure A.1. After the data (calling number and called number)
is received, the server expects to receive ringing current within a specified time (specified in
the server).
If ringing does not start within this specified time the data received is discarded.

A.1.3. Server Recovery from User Dialling Errors

The "Calling Number" and "Called Number" fields in figure A.1. can have a maximum of 6
characters in them: look at the notes 1 and 3 above. Nevertheless, a user might dial the wrong
number of digits, or a digit that is not allowed; this section tells you what the server equipment
is expected to do in such cases.
USER DIALLING ERROR
CALLING NUMBER

CALLED NUMBER

More than six digits sent to server

Correct (no error)

Correct (no error)

More than six digits sent to server

Correct (no error)

Contains * or #

Contains * or # (**** is allowed)

Number contains error

Correct (no error)

Number contains error

Table A-1

16

SERVER ACTION

User Dialling Errors and Server Action

Calling number discarded

Called number retained
Called number discarded
Called number discarded
Caller prompted to supply
mailbox number
Calling number discarded
System reverts to "standard
connection" for that call, rather than
"integrated connection".

A.1.4. Call Type Identification

Table A.2. shows the types of call that a server might receive from an ISPBX. The server
should recognise these.

TYPE OF CALL

CALLING NUMBER IS ****

Direct internal call

Diverted internal call
Direct external call
Diverted external call
Table A-2 Server Type of Call Identification

NO
NO
YES
YES

CALLED NUMBER IS SERVER

DNR OR SERVER HUNT GROUP
DNR
YES
NO
YES
NO

17

B.

OFF-HOOK PROTOCOL

Communication between an ISPBX and a Server uses CCITT Q.23 DTMF signalling. This
appendix tells you the format and timing of the information the ISPBX sends to a server.

B.1.

CALLS FROM AN ISPBX TO A SERVER

B.1.1. Format of Calls

Figure B.1. shows the information sent from the ISPBX to the server when the ISPBX is setting
up a call. In the figure you see, as an example, a string of digits and letters (X Y 123456 A
654321 C). The caller hears ringing tone while the ISPBX is sending digits, as shown in figure
B.1.

Figure B-1 ISPBX to Server Call Setup Sequence

Note:

18

1. X = 0: no diversion
1: diversion on busy
2: diversion on no reply
3: other diversion cause (e.g. follow me)
4: diversion on not reachable (empty S0 bus or handset out of reach/switched off)
2. Y = 0: external party, identified by route number (analogue trunk)
1: internal party or party connected to a local network via DPNSS or CLC
2: external party, identified by calling line identity (ISDN)
3. The digits shown are only an example of what a calling DNR might be. Look at
table B.1. to see what the digits mean.
4. ISPBXs with SSW 205/300 will send the identifier digit and called number only
on diversion, or when the called number was a hunt group number. If the server
extension number was dialled directly, the identifier and called number will be
suppressed.

As from SSW 300.32: when facility class mark 50 is assigned SS to the voice mail
server, the Called Line Identity (preceeded by A) is included in the digit string that
is sent to the voice mail server after answering the call.
5.
- Diverted calls: up to 20 digits (0 ... 9, *, #) DNR of the diversion initiator.
- Non-diverted calls: up to 20 digits (0 ... 9, *, #) DNR of the server.
Note:

6. When the server has received the stop digit it must wait 1 second before sending
an announcement; this time is needed for path switching in the ISPBX.

CALLING PARTY
TYPE see note 2

MAX. NBR OF
DIGITS AND
SPACES

Y=0

20

0 ... 9, *

Y=1

20

0 ... 9, *, #

Y=2

20

0 ... 9, *, #

TYPE OF DIGITS

NUMBER
REPRESENTS
Route number of trunk
line. Line number of
trunk line.
DNR of the calling
extension or operator.
Unrestricted calling line
identity of the calling
party.

REMARKS
Format = ROUTE *
LINE (Two numbers
separated by *)

If the calling line identity

is restricted (SSW 205/
300 or SSW 740 and
higher) the route and line
number are displayed
instead of the calling line
identity.

Table B-1 Meaning of Digits in Calling DNR

B.1.2. Timing of Calls

ISPBXs send the calling number and the called number to the server in a DTMF string; while
this is happening, the user hears ringing tone (see figure B.1.). After the data (calling number
and called number) is sent, the ISPBX connects the caller to the server.

19

C.

TONES AND SIGNAL LEVELS

The signal levels of the the server and the ISPBX both have to be programmed correctly in
order for the two to interface properly; this means the following should be programmed:
-

Audio levels;
DTMF signalling levels.

Look at table on page 20 to see what these levels should be: they are the same for both the
on-hook protocol and the off-hook protocol.
DTMF SIGNALLING LEVELS
SIGNAL DIRECTION

AUDIO (SPEECH)
SIGNALS

Transmit : Server to ISPBX

- 6 to - 12 V
Receive : ISPBX to Server
0 to - 50 V
Table C-1 Audio and DTMF Signal Levels

Note:

C.1.

LOW GROUP

HIGH GROUP

- 11 to - 2 dbm
- 5 to - 35 dbm

- 9 to - 2 dbm
- 5 to - 35 dbm

The Audio and DTMF signal levels are specified across an a/b wire pair with an
input impedance of 600 ohms.

THE SERVER

The Programming of tones and signal levels in the server should already have been done by
the manufacturer of the server; these settings have been chosen to suit the telephone system
requirements of the country in which the server is used; If you need to change the settings
look in the server manufacturer's handbook to see how to do this.

C.2.

THE ISPBX

Transmit and receive signal levels of an ALC are country dependent. These signal levels and
DTMF tones are defined in the ALC card being used.

20

D.

EXTRA INFORMATION

D.1.

CALLS FROM A SERVER TO AN ISPBX

A server often supports several kinds of messages, such as:

-

Standard messages;
Priority messages;
Fax messages.

These can be classed as different message waiting types, for example:

-

text message 1;
text message 2;
text message 3.

In an ISPBX, each of these can have a message-waiting activation and deactivation prefix.
When a message is received in a mailbox of the server, the server may initiate a call to the
ISPBX telling it there is a message waiting. The server will tell the ISPBX to turn on the
message waiting indicator (usually an LED or soft ring) on a particular telephone extension and
will indicate what type of message is waiting (with simple sets, only one message type can be
indicated, because the set may have only one lamp or soft ring). The following examples show
how a standard message-waiting indication would be turned on or off.
Turn the standard message waiting indication ON
- Connect to a line;
- Detect dial tone;
- Send the message waiting activation prefix: you defined this (*590) in the number
analysis section of chapters 4 and 5)
- send the DNR of the telephone set;
- Wait for confirmation tone;
- Disconnect.
Turn the standard message waiting indication OFF
- Connect to a line;
- Detect dial tone;
- Send the message waiting deactivation prefix: you defined this (#590) in the number
analysis section of chapters 4 and 5)
- Send the DNR of the telephone set;
- Wait for confirmation tone;
- Disconnect.

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Note:

The DNR is the extension number of the user whose message waiting indicator is
to be changed.
DNRs in other DPNSS nodes are allowed (only in SSW 805)
The DNR may contain up to:
6 digits (0 ... 9) (On-hook protocol)
12 digits (0 ... 9, *, #) (Off-hook protocol)

D.1.1. Timing of Calls

When the server connects to a line it expects to receive dial tone within a certain period of
time; if no dial tone is detected within this period the server disconnects.
On receiving dial tone, the server will send a string of DTMF digits to the ISPBX and wait for
confirmation tone, if no confirmation tone is received within a certain time then the server will
disconnect. The tone and timeout value of the confirmation tone are projectable within the
ISPBX and must also be projectable within the server.
If the call from the server to the ISPBX fails it might be because dial tone or confirmation tone
are not detected, or the timeouts are exceeded. In this situation the server will make another
two attempts to establish a connection. If these two also fail, the server will make no further
attempts. The maximum number of call setup attempts will therefore be three. Look at figure
D.1. for an indication of the call setup protocol.

Figure D-1 Server to ISPBX Call Setup Sequence (Server Actions)

D.1.2. Call Collision

If the server seizes a line in order to make a call to the ISPBX but receives a keytone digit
instead of dial tone, then it is obvious that an incoming call is colliding with the outgoing call;
call collision is occurring.
When call collision occurs, the server should withdraw its outgoing call to the ISPBX and give
precedence to the incoming call from the ISPBX.
It is recommended that the server should wait a few seconds after the last call is finished
(incoming or outgoing), before it sets up any new call to the ISPBX. This should avoid collisions
with new incoming calls, from the ISPBX to the server, that had been waiting as "camped on
busy" calls.

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D.2.

MESSAGE WAITING TYPES

The three message waiting types mentioned in section D.1. can be indicated only on feature
telephone sets. On simple sets only one message waiting type can be indicated because the
simple set has only one lamp or soft ring.
This means that, on a simple set, only one message waiting type should be used because
switching other message waiting types off on simple sets will result in switching off all message
waiting types.
If all three message waiting types are to be used, the server must know the types of sets in an
installation and which of the telephone sets are simple sets.

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