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PR and The Party - The Truth About Media Relations in China - en
PR and The Party - The Truth About Media Relations in China - en
Chinese Media
executives at global headquarters are being asked to provide support for company
Following the union with Eastwei MSL, MSL China is now a top 5 international strategic communications
business plans in China, as well as ensuring that local political or market issues do
agency in Mainland China. With 200 colleagues across 4 offices, MSL China brings together over
not negatively influence global business or their reputation. Most business failures in
20 senior consultants with more than 12 years of strategic communications experience in this key
China from market entry difficulties or blocked mergers & acquisitions, to product
global market. Part of MSLGROUP Greater China, the largest PR & social media network in the region
flops and media crises are due to strategic misalignment and lack of communication
today, MSL China provides knowledge driven, integrated campaigns and advisory services spanning
between head office and local management. These problems could have been avoided if
nearly every industry and communications discipline. MSL China has received recognition from the
International Business Awards, The Holmes Reports PR Agency of the Year, the China International
PR Association and Chinas New Media Festival for its creativity and effectiveness in strategic
communications leaders at headquarters had been more in touch with their local proxies
and had a better understanding of the market.
About MSLGROUP
MSLGROUP is Publicis Groupes speciality communications and engagement group, advisors in all
go wrong, and youre the one in headquarters explaining to your CEO why Chinese
newspapers or bloggers have placed your brand in the crosshairs, will you be able to
explain how the Chinese media works and why it behaves the way it does?
At MSL China we believe that in order to be effective in China, global PR and PA leaders
need to:
Greater China and India, the group offers strategic planning and counsel, insight-guided thinking and
big, compelling ideas followed by thorough execution.
Learn more about us at:
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Media Landscape
With the worlds third largest advertising market, print, broadcast and digital media
are thriving in China. Even with the active participation of propagandists and censors,
Chinas hybrid of state-controlled and commercial media is an incubator for fledgling
media empires, muck-raking journalists and cutting-edge Internet platforms. Below
is a description of key media channels for corporate communications and marketing
campaigns.
Newspapers
China is a leading newspaper market with over 2,000
in print and over 100 million total copies sold daily
(compared to less than 1,500 in the United States and
51 million total copies sold daily). Unlike their Western
peers, Chinese newspapers
are not in financial distress;
print news media are still very
healthy.
Most newspapers
are localized
Although most media in China are ultimately stateowned, newspapers and magazines can be divided into
two categories: official state-run and independentcommercial. Almost all of the independent-commercial
publications are part of media groups led by Party or
government newspapers, but they behave differently.
Both kinds of newspapers must compete in the market,
rely on circulation and advertisement for revenue, and
are subject to the same system of censorship. However,
official newspapers are older, conservative institutions
that tend to act as the mouthpieces of the government
or Party; whereas independent-commercial papers were
created after a wave of commercialization spurred by
economic reforms and are more consumer driven.
While both categories of newspapers are capable of
producing a professional level of journalism, official
media tend to be fairly sanitized, and the independentcommercial outlets can verge on the sensational.
Consumers gravitate towards the independentcommercial newspapers because of their hard-won
reputation for investigative journalism and tantalizing
content. However, bureaucrats, business leaders, and
Lifestyle
Media
Internet
Portals
Television
PR in the PRC
Communications and Public Affairs in China share fundamentals with the West;
professionalism, relationships, and the right message are what matter most. That said, PR
in China is unique for three main reasons: a single party monopolizes politics; commercial
media outlets are relatively new and developing institutions; and the economy is growing
rapidly. When building and executing any communications strategy under such conditions,
it is imperative to consider the risks associated with government influence, market
maturity, and the potential for corruption.
generated. This is a much more sophisticated approach than the traditional force-feeding of messages to the public.
In short, the Party now tends to participate in the conversation as an authoritative source, rather than broadcasting
its messages as indisputable truths. This also means that the Party sometimes hides its presence while participating
in the conversation. For example,
a given journalist or online
commentator may not have overt
Party or government credentials,
but could be serving as a proxy.
Maturing Market
Corruption
In the 1980s, there was a systemic over-reliance on paid-for Chinese media coverage. When the PR industry began
to emerge in China, most people, including industry professionals, interpreted public relations to mean simply
guanxi, or relationships the Chinese social custom of networking and favor mongering. This misunderstanding
of the communications profession was compounded by a lack of business ethics and journalistic guidelines in a
rapidly developing commercial media industry. The pay-to-play phenomenon became especially prevalent in the
1990s. The use of gifts or cash incentives between companies and PR representatives became a common way of
inducing journalists to write favorable stories. Some revenue hungry local media in second- and third-tier cities, as
well as some trade media, still behave this way today. However, with the development of the market economy, there
has been a surge in competition. The Internet has become a serious competitor of traditional media, and audiences
are becoming increasingly discerning. These factors challenge media on all fronts to attract readers through
viable, integrated content. Moreover, a gradual push for reporters and editors to become more sophisticated and
professional is now evident just as in more developed markets where PR professionals are expected to pitch a great
story that can hook a readers attention in
order to be effective.
While some companies continue to take shortcuts that may produce superficial, short-term results, it is no longer
possible for enterprises and PR companies to build sustainable and valuable media relations through guanxi or
payoffs. Unfortunately, the incentive for businesses and media outlets to forge corrupt business relationships
through bribery remains a characteristic of the industry in todays China.
Last year, the government confirmed that Zijin Mining Group, the countrys biggest gold producer, had tried to bribe
reporters from Shanghai Securities News and the Xiamen Evening News to hush up a major toxic waste leak at the
companys copper mine in Fujian province. In another case, a product manager from the Chinese dairy producer
Mengniu Dairy Group and a representative from the companys local PR agency were arrested for spreading
malicious rumors online, claiming that a competitors products were harmful by alleging there was a chemical that
caused premature sexual development in children. See the box below on media blackmail about another common
industry hazard.
While the media industry in China is still occasionally marred by unprofessional, unethical and even illegal practices,
at MSL China, we believe that the only way to build good media relations, and ultimately a strong reputation for your
brand, is by providing journalists with insights and valuable information. This approach needs to be founded on a
deep understanding of local media, our clients and their industries, as well as the mindset, habits, and preferences
of consumers and other stakeholders. We call this Knowledge-Driven Media Relations (KDMR). During the past
decade, MSL China has applied our KDMR philosophy for all of our clients with great success. We see this as the main
reason why our agency has grown faster than any other international agency in China. At a glance, our approach may
seem like standard operating procedure. By tailoring this global approach to China, however, we help our clients to
create a unique and sustainable competitive advantage over less sophisticated local and multinational competitors.
Media Blackmail
It can happen like this: the PR manager of a famous MNC opens a local newspaper or trade publication to
discover a reporter has trashed their company or product. After making a few calls the PR manager finds the
journalist who wrote the negative story never contacted anyone from the MNC to get their side of the story.
Extremely concerned, the PR manager calls the journalist to find out what prompted the attack on his brand.
The journalist replies, Oh, I heard some rumors in the market from my sources would you like me to do a
follow-up story to clarify the situation? By the way, do you mind talking to my advertising department first? If
you place an ad in our publication, we could certainly make room for another article about your company and
its success in the market.
Heres what you can do about it:
- Proactively build and manage your reputation in the market; if you have a solid reputation you can weather a
few unsubstantiated attacks from small voices in the media.
- If this is an important media source for you, and you or your agency has been diligent in building your
network, you can try going over the journalists head and diplomatically raise the issue with the editor, but
this is useless if the editor is in on the game.
- You can try the court system, but libel cases are extremely hard to win; and you run the risk of blowing a
relatively small issue out of proportion.
- Chinas Consumer Day is March 15; this day is a media feeding frenzy on product quality and safety issues.
Any consumer product company in China must have a strategy in place for monitoring and rapid response.
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"We Understand"
Methodology in China
4. Create Your Own Media
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Media Profiles
The following is a general lay of the land for Chinese news media. Included are
descriptions of a few influential newspapers, business and lifestyle publications, online
portals, and television networks. Since this is a general overview, we do not delve into
vertical media such as automotive, technology and healthcare, although these are vibrant
and highly influential in their respective sectors.
Newspaper Profiles
The official publication of the Guangzhou Municipal Government, Guangzhou Daily focuses on local news and
information, and is one of the most popular mainstream media in southern China, boasting one of the largest
circulations among dailies in the entire country. Despite being an official publication, it is highly readable, focusing on
lifestyle and popular news, especially local information from the Pearl River Delta area.
Published by the state-run Xinhua News Agency, Cankao Xiaoxi is one of Chinas leading national daily newspapers. Its
original purpose was to serve as an internal global news report for the PRCs political elite. Since 1985, its distribution
has been widened to the general public. Cankao Xiaoxi contains translations of news articles and commentaries from
foreign news agencies and newspapers. Although its content primarily consists of accurate translations of the original
source material, it runs its own headlines, creates its own captions, and often deletes references unfavorable to
China's image.
Distributed mainly in the Pearl River Delta area, this commercial newspaper is known for its hard-hitting investigative
journalism and edgy commentary. Its editors and journalists frequently come under fire from the authorities. As one
of the nations largest and most influential newspapers, its reports are reprinted in many smaller regional media
outlets.
Inexpensive and readable, the Beijing Evening News is one of the capitals most popular dailies especially with older
readers. However the Beijing Evening News faces challenges from other emerging general newspapers and online
portals, and its circulation has been declining.
A newspaper under the Central Committee of the Communist Party of China (CPC), People's Daily distributes the
latest news and policy information of the Party and government and major domestic and international news releases
from China. It is the mouthpiece of the CPC and distinctly patriotic in tone. MNCs achieving positive coverage in
Peoples Daily can be perceived in the market as being in favor with the Party and government. In addition to its main
Chinese-language edition, it has editions in English, Japanese, French, Spanish, Russian, and Arabic. It also has an
on-line version, peopledaily.com.cn, which is one of the largest Chinese news portals.
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Newswire Profile
Xinhua News Agency () (est. 1931)
As the state news agency of the Peoples Republic of China, Xinhua is the governments primary collector and
distributor of information in China and the most authoritative source of information on Chinese government affairs.
Employing more than 10,000 people in 107 bureaus worldwide, 31 of which are in China, Xinhua News Agency is
the largest wire service in the world. The agency provides daily 24-hour news information to the world in Chinese,
English, French, Spanish, Russian, Arabic and Portuguese. As most Chinese newspapers do not have overseas
bureaus, Xinhua is their primary source for international reporting. Just as with other media in China, the government
has cut its funding of the agency and it now generates revenue through public relations and information services. In
2010, it launched its 24-hour English-language news channel China Xinhua News Network Corporation (CNC World),
which is headquartered in Hong Kong. CNC World will reportedly be a strategic focus for Xinhua News Agency in the
next five years.
As a bi-weekly glossy magazine focusing on the countrys economics and politics, Caijing is one of the leading
business magazines and is widely quoted by international media such as The Wall Street Journal, Reuters, and the
Financial Times. Its chief editor Hu Shuli and the majority of its staff journalists left the magazine in 2009 due to a
dispute over editorial rights. Caijing was once considered to be one of the most aggressive and insightful publications
in China but subsequently seems to have lost some of its luster.
A weekly published on Mondays, it strives to distinguish itself from other business media through in-depth analysis
and an attractive layout. Providing editorial space for a wide variety of experts and scholars, the magazine focuses on
economics, politics, and culture. The papers pink-tinted pages evoke those of the UKs Financial Times and appeals
to intellectuals.
Published by the Sanlian Bookstore, a unit of the China Publishing Group in Beijing, this weekly covers politics,
economics, human interest, culture and technology for smart, urban audiences. It can be compared to The Atlantic
or The New Yorker in the United States. After drawing criticism from censors, it has recently shied away from current
affairs and reports more on lifestyle related topics targeting the growing Chinese middle class.
Published weekly under the direction of the Chinese Academy of Social Sciences, the China Business Journal is one
of the most influential business and economic magazines, with a strong focus on the topic of business management.
The paper takes a management perspective and discusses how companies can improve, but without the tabloid
criticism of leaders, business performance or products which is common in other Chinese media.
Published twice a week in Beijing, with Style Weekly on Monday and Southern Life Weekly on Thursday, Lifestyle
includes sections such as Fashion, Hot Topics, Truth, New Knowledge, Showtime, Psychology, Nutrition, Mother and
Child, Tourism, and Autos. It is affordable and has strong mass appeal.
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I n t e r n e t Po r t a l P r o f i l e s
TV Station Profiles
Chinas leading Internet portal is headquartered in Shanghai. According to Alexa, Sina.com.cn was 14th in the Top Site
rankings and 3rd in Traffic rankings within China. Sina.com has over thirty integrated channels, including news, sports,
technology information, finance, advertising services, entertainment, fashion, and travel. Sina.com also provides
services such as SMS, email, a search engine, games, entertainment and Sina Blog. The Sina Micro-blog, Weibo, is
Chinas equivalent of Twitter. While Twitter is blocked by local authorities, Sina Weibo and has become hugely popular,
quickly amassing over 200 million users, nearly eight times as many as Twitter. According to its 2010 annual report,
Sinas net revenue reached $402 million, showing 12% annual growth.
Based in Beijing, this national network is directly controlled by the State Administration of Radio, Film, and Television
(SARFT). CCTVs most-watched program is the Network News which broadcasts daily from 7:00 to 7:30 p.m.,
simultaneously on at least one state-run TV channel in every provincial and municipal market. The networks annual
New Year's Gala is also markedly popular, drawing one of the largest TV audiences worldwide with an estimated 700
million viewers. The network comprises sixteen channels, including CCTV-2, its business channel.
The hit series Super Girls propelled Hunan TV to become China's second biggest television network after CCTV. The
network is based in Changsha in Hunan Province and Xining in Qinghai Province. Since 2009, Hunan TV has sold its
popular programs to markets across East Asia and has signed contracts with international producers to produce and
distribute original programming.
While Sina.com is more news focused, its main competitor Sohu.com is more entertainment and lifestyle focused
in content. Sohu was ranked as the world's 3rd and 12th fastest-growing company by Fortune in 2009 and 2010,
respectively. As of August 2010, Sohu is currently 46th overall in Alexa's Internet rankings. Sohu was selected by
Chinas Olympic authorities to provide exclusive services to construct, operate, and host the official Beijing Olympics
website. According to its 2010 annual report, the companys net revenue was $612.8 million, showing annual growth
of 19%.
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