Facultad de Turismo

rea de Filologa inglesa

INGLS APLICADO AL TURISMO II

Language lab
(Listening material)

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

1.

CAR HIRE BOOKING

Look at the car hire booking form below. Then listen to a car hire agent, take a telephone booking and
complete the form:

KIWI MOTORHOMES
Surname:..
Title:

Mr.

Mrs.

Ms.

First name:...
Over 23: Yes / No
Type of car:

Toyota Echo

Nissan Pulsar Toyota Camry Holden Commodore

Drivers licence (type):.

Unlimited distance option: Yes / No
No. pax:..
Baby seat: Yes / No
Insurance:.
Pick-up date:
Return date:.
Payment:

Visa

Mastercard

American Express

Diners

Toyota Tarago

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

2. TRAVELLING AROUND MOTORING

Youll hear a British person talking about driving in the USA, and an American talking about driving
in Britain. Listen and match the information to the countries.
USA
1. They drive on the left.
2. They drive on the right.
3. Drivers stop at pedestrian crossing to let people cross.
4. Everyone in the car must wear a seat belt.
5. Most drivers seem to ignore speed limits.
6. The speed limit is 30 mph in towns.
7. There are a lot of roundabouts.
8. There are special lanes for cars carrying passengers.
9. You can overtake on the inside.
10. You can turn right at a red traffic light.

BRITAIN

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

3. ACCOMMODATION GIVING INFORMATION

Youll hear some guests asking for information. Listen and tic the boxes () to show the right answers
1. The first guest wants to know
when lunch starts
when lunch ends
The recepcionist advises him to
reseve a table
got there early
2. The second guest wants to know where she can buy
a gift
sun lotion
The pool attendant
gives her a towel
doesnt give her a towel
3. The third guest wants to
order todays special
The waitress recommends
the special

find out about todays special

another dish

4. The fourth guest wants to get a ticket for

a concert
the opera
The hall porter (concierge) tells her that he should
pay him for the ticket now
not pay him for the ticket
5. The fifth guest wants to know
where he can wash clothes
how to get his washing done
The housekeeper tells him to put his dry-cleaning in
the same bag
a different bag

Listen again. Pay attention to the tone of voice of the members of staff use and tick () the boxes to
show how they sound.

The receptionist sounds

The pool attendants sounds
The waitress sounds
The hall porter sounds
The housekeeper sounds

helpful
helpful
efficient
friendly
friendly

unhelpful
unhelpful
inefficient
unfriendly
unfriendly

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

4. DEALING WITH ENQUIRIES

Youll hear three short conversations in which clients are asking for information. The first
time you listen, tick the boxes to show the right answers. The second time you listen, fill the
blanks in the sentences.

1a The first guest wants to know about. . .

a room for himself a room for someone else
1b He is told that Room ...............is free.
2a The second guest wants to know how long it takes to get to the airport. . .
by bus by taxi
2b She is told that she has to check in at least .minutes before her flight.
3a The third guest wants to know what time. . .
breakfast service begins breakfast service finishes
3b He is told breakfast is served from ..to..on weekdays and from to
.at
weekends.

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

5. ANSWERING ENQUIRIES
Youll hear six phone calls. Note down the information each caller is given.

1. The fax number is

2. The post code is ...
3. Dinner is served from ... to ..
4. The phone number is
5. The price of a double room is from . To ..
depending on the facilities.
6. The phone number is .and the fax number is .

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

6. BOOKINGS AND ARRANGEMENTS

1. Listen to the phone call and decide which message pad has the correct flight details.
Continental Express

Continental Express

Continental Express

26 July
Boston- Chicago
Midday
28July
Chicago-Boston
Morning

26 July
Kennedy-Boston
Midnight
28 July
Boston-Chicago
Evening

26 July
Kennedy-Boston
Midday
28 July
Boston Chicago
Morning

2. Listen again and complete the tableCaller

Hotel location
Hotel name
Booking dates
Type of room

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

7. ANSWERING QUESTIONS
1. Listen to the callers. Pause the recording and answer their questions, using information given.
You may listen to the recording first to help you.
1. Tiphaigne
2. ETA 10.25 a.m.
3. Keumsung
4. 2.30 p.m- on 17 July

5. 130
6. 3.75
7. asap
8. Form + SAE

2. Listen to the callers. Pause the recording and answer their questions, using the information given.
You may listen to the recording first to help you.
1.
2.
3.
4.

9-11 July
PB/9534-06
Heydenfeldt
0039 011 864 4360

5. wilson@transdeal.netvigator.com
6. 07998 652714
7. 17 April
8. Polozova

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

8. DEALING WITH GUESTS (1)

A guest checks in at a hotel and loses something of value. Read the following list of events. Then listen
and number the events in the order in which they occur.

The porter shows Mrs Horton to room 212

Mrs Horton reports the missing necklace to reception

Mrs Horton goes to her room

Mrs Horton telephones her husband

Mrs Horton unpacks her clothes and uses the bathroom

The receptionist offers to ring the housekeeper

The receptionist misunderstands the name

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

9. DEALING WITH GUESTS (2)

Later that afternoon, Mr Horton arrives at reception. Listen and answer these questions.
1. What does he think has happened to the necklace?

2. What does Mr Horton want to know?

3. What explanation does the receptionist give him?

4. Why cant Mr Horton find his wife?

5. Why couldnt Mr Horton speak to his wife on the phone?

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

10. TRAVELLING AROUND LOCAL KNOWLEDGE

Youll hear two information officers talking about the questions that people ask them. Write down the
questions theyre asked.

1. The most common question that the man is asked is:

2. The most common question that the woman is asked is:

3. The most difficult question that the man has been asked was:

4. The most difficult question that the woman has been asked was:

5. The most unusual question that the man has been asked was:

6. The most unusual question that the woman has been asked was:

Youll hear another information officer talking to three different visitors. Listen and fill in the missing
information:
Bus or metro tickets

Price: (1) ..
Where to buy them: (2) ..

Bank opening hours

Monday to Friday: (3) ..

Saturday: (4) ..
Sunday: (5) ..
Other places to change money: (6) ..

Department stores
opening hours

Monday to Friday: (7) ..

Thursday: (8) ..
Saturday: (9) ..
Sunday: (10)..

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

11. THE NATURAL HISTORY MUSEUM

Listen to the guide talk about the Natural History Museum in London and complete the extract with
the words and phrases she uses.
OK everybody? Were now standing outside the main entrance to the Natural History Museum,
which is one of the finest examples of Londonsarchitecture. The building
was

designed

by

the

architect

Alfred

Waterhouse

using

an

iron

and..framework hidden behind arches and columns which, if you look

closely, are decorated with sculptures ofand plants.
The museum houses a whole host ofand mammals, as well as insects
and plants. There are alsodevoted to human biology and the origin of the
species.
You can also visit..where you can find out what its like to be in the middle
of an earthquake next to a volcano.
Entrance to the museum isand theres a.., a
bookshop and a gift shop if you get hungry or want to buy any souvenirs.

Facultad de Turismo
rea de Filologa inglesa
Language lab (Listening material)

12. TRADITIONS
Listen to four people talk about a tradition in their own country. Are these statements true or false?
Correct any false statements:
1. Kwanzaa is an African New Year celebration.
2. The seven candles are lit on the first day of the festival.
3. Jizo statues are associated with the Shinto religion.
4. The Jizo statues are said to help children into heaven.
5. Flamenco became more respectable in the 19th century.
6. It takes a long time to practise a flamenco performance.
7. Highland games take place all over Scotland every year.
8. The games are a test of skill and strength.

13. JAPANESE THEATRE

Noh, Kabuki and Bunraku are three forms of Japanese theatre.
Listen to a tour guide in the lobby of
the Kabuki-za theatre in Tokyo and complete the table below:

TYPE
Noh

Kabuki

Bunraku

Origins

Audience

Themes

Costume

Stage

Music