Drug Test Protocol

Observe
questionable
behavior/conduct

Document
Observations Complete
Intoxication &
Substance Abuse
Checklist

Survey others'
opinions (trusted
source)

Contact HR for
Assistance

Approach associate
in question - use
constructive
confrontation
approach

Request substance
abuse testing

Call in advance &

escort associate to
Medical
Department (with
paperwork)

If testings are
positive, send
associate home

If test findings are

negative, discuss
fitness for duty with
Medical, return to
work as applicable

Constructive Confrontation Tips

1. Tell the associate you are concerned about his/her performance
2. State the problem
a. Specific observations of behavior/events (not opinions or conclusions)
b. Refer to documentation of specific events
c. Avoid generalizations
3. Ask for an explanation for the behavior/conduct
4. Avoid getting involved in a discussion of personal problems; stick to work
behavior/conduct
5. Try to get the associate to acknowledge what you see as the problem
6. State what must be done to correct the problem
7. Set a time frame for performance improvement
8. Specify consequences if problem continues
9. Confirm understanding
10.Set regular follow-up/check-in times if applicable