Miranda Gall

Title of the unit/module: Front Line Leader Training | Warehouse Operations

Terminal Objective: Given documentation best practices, the Front Line Leaders
will document behavioral issues, repeated violations, and clear policy violations
within 24 hours of occurrence. (Cognitive domain)
List Pre-instructional Strategy: Instructor to send Class Objectives
Enabling
Objective

Given the
behavioral
issue,
repeated
violation or
clear policy
violation, the
Front Line
Leader will
recall details of
situation
within 24
hours of
occurrence.
Given the
behavioral
issue,
repeated
violation or
clear policy
violation, the
Front Line
Leader will
determine
severity of
event within
24 hours of
occurrence.
Given the
behavioral

Level on
Blooms
Taxonomy*

Learner Activity

Knowledge

Fact,
concept,
principle,
rule,
procedure
,
interperso
nal, or
attitude?
Procedure

The learner will

receive a case study
to review (i.e. Safety
Concern). As part of
this objective, the
learner will read
through the
situation, and will
recite the details of
the event back to
their partner.

Partner Activity

Analysis

Concept

Based on the case

study, the learning
partners will discuss
if the situation is
severe enough to get
HR involved for an
investigation, or if it
can be solved via
coaching and
counseling.

Partner Activity

Application

Concept

Based on the case

study, the learning

Partner Activity

(What would
learners do to
master this
objective?)

Delivery
Method
(Group
presentation/le
cture, selfpaced, or small
group)

issue,
repeated
violation or
clear policy
violation, the
Front Line
Leader will use
the InsideOut
Coaching
Model and
Disciplinary
Best Practices
to hold a
coaching or
disciplinary
conversation
with associate
within 24
hours of
occurrence.
After the
coaching or
disciplinary
conversation is
held, the Front
Line Leader
will prepare a
Record of
Discussion
Form within 24
hours of
occurrence.
After the
Record of
Discussion
From is
complete, the
Front Line
Leader will
report the
incident to HR
and will store
the form in the
associates
personnel file
within 24
hours of
occurrence.

partners will roleplay. Using the

InsideOut Coaching
Model and
Disciplinary Best
Practices, FLL #1 will
hold a disciplinary
conversation with
the associate (FLL
#2). FLL#2 will
critique FLL#1 and
will provide feedback
on how they handled
the conversation.

Application

Procedure

Based on the case

study, FLL#1 in the
prior activity will
complete the Record
of Discussion Form
and FLL#2 will
provide feedback on
how FLL#1 filled out
the form.

Partner Activity

Comprehens
ion

Procedure

Participants will be
asked to write down
who the Record of
Discussion Form
should be given to in
what timeframe, and
will reveal their
answers at the same
time. Group
discussion will follow.

Group Activity
and Group
Discussion