Statusason18Apr2016

Registration
: PMOPG/E/2016/0118018
Number
NameOf
: ThandavaYogesh
Complainant
Dateof
: 11Apr2016
Receipt
Receivedby : PrimeMinistersOffice
Forwarded
: IndianRailwayCateringandTourisiumCorporation
to
Contact
: IndianRailwayCateringandTourisum
Address
Corporation,ParliamentStreet,
NewDelhi.110001
RespectedSir,whyweneedtopayservicechargerofRs22andPaymentgateway
chargesofanotherRs.10toRs.20forbookingRailwayticketthroughIRCTC?Whywe
shouldnotbecharginganythingextratothatofRailwayReservationCounterCharges?
1)WhentheservicesatRailwaycounterarenottaxedwhythesameserviceinIRCTCis
taxed?2)GovernmentisPromotingDIGITALINDIA,howeverifIgodigitalmodeof
bookingIneedtopayminimumRs.35Extra3)wearereducingcarbonemission(If
everyonewantstogotorailwaycounterandbooktickets,theyhavetotravel,which
emitscarbon)4)WearereducingburdenonRailways,otherwisetheywouldneedto
Grievance
:
Description recruitmorepeopleandmoreoperatingcost5)Weareactuallypromotingtransparency
throughonlinemodeofticketsWhyWeshouldbechargingmoreinRailwaycounter
thaninIRCTCwebsite?1)Todiscouragemonitorytransactions2)Possibilityofusing
blackmoney3)HeavyoperatingcosttomaintainOffice/employee,whocandoblack
markettransactionsetc4)WearepromotingDigitalIndiaSir,TodayItraveled2Kmto
bookTrainTickettosavethisRs35(22+min13)Ihaveacreditcardsincelast9years,
Ihavebeenusingonlinebankingsincelast9yearsHowevertodayIbookedticketat
RailwaycounterasIdonotwanttospendRs.35Unnecessarily.Pleasescrapthis
discrepancyandPromoteDIGITALINDIAwithIncentivesduringInitialmonths/Years.
Current
: CASECLOSED
Status
Dateof
: 16Apr2016
Action
Thanksforyourvaluablesuggestionandfeedback.Wehavenotedifdownforfuture
enhancements.WewouldliketoclarifyyouthatIRCTCisaPSUunderMinistryof
RailwaysandservicechargesarecollectedwiththedueapprovalofMinistryof
Railways.IRCTCsservicechargesarechargedforthecostofinfrastructure,hardware,
Details
:
servers,maintenance,establishment,customercarestaffetc.IRCTCisavendorforsale
ofRailticketsthroughInternetandhaveitsowninfrastructuretointeractwithRailway
passengerreservationsystemforbookingofpassenger'sticketsthroughInternet.We
hopethattheissuewillbeclarifiedtoyounow.