Contents To the student To the teacher Introduction Basics Language focus Commercial Problems Reports Direct/Indirect Personal Phrase bank Answer key 1 Formal or informal? 2 Missing words and abbreviations 3 Key phrases 4 Opening and closing 5 Giving news 6 Information, action, help 7 Internal messages 8 Attachments 9 Arranging a meeting 10 Invitations and directions LL Negotiating a project 12 Checking understanding 13 Verb forms 14 Comparisons 15 Sentence seructure 16 Common mistakes 17 Punctuation and spelling 18 A customer-supplier sequence 19 Inquiries and orders 20 Discussing and agreeing terms 21 Asking for payment 22 Describing business trends 23 Cause, effect, contrast 24 Complaints 25 Apologies 26 Repor: struccure and key phrases 27 Linking words and relative clauses 28 Being dizect and brief 29 Being indirect and polite 30 Being friendly 31 Advice and suggestions 32 Job application wae 4 16 18 20 2 24 26 28 30 32 34 36 38 42 4 46 48 50 52 54 56 58 60 62 64 66 68 70 B 85