Professional Documents
Culture Documents
UNIT2
UNIT2
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UNIT 2
A5003/Unit 2
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UNIT 2
SPECIFIC OBJECTIVES
At the end of the unit, you should be able to :
1. make a list of appropriate questions to elicit information about jobs, such as
job vacancies and job specifications.
2. make enquiries on the telephone or in person about jobs, such as job vacancies
and job specifications.
3. make an appointment for an interview via the telephone or in person.
4. negotiate qualifications, pay, etc.
5. respond to enquiries
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Write in
Job
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Bazlis friend has informed him that there are job vacancies at the firm in which she
works. She has asked him to contact Encik Abdul Bin Rahman to find out more.
Task 2.1
Listening
Listen to the conversation between Encik
Abdul Bin Rahman and Bazli and answer
the questions which follow.
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Now listen again and fill in the blanks to complete the dialogue.
Operator
Bazli
Operator
Bazli
Operator
Encik Abdul :
Bazli
Encik Abdul :
Bazli
Encik Abdul :
___________________________________________?
Bazli
Encik Abdul :
Bazli
I worked with two companies. The first was with Hock Loong
Electronics, I left the company a year ago. Since then I have
been with Senawang Electronics.
Encik Abdul :
Bazli
Yes, thats true, but since working there, I have had only very
routine work. I have not learned anything new.
Encik Abdul :
Bazli
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Encik Abdul :
Bazli
Encik Abdul :
Bazli
Encik Abdul :
Bazli
Encik Abdul :
Bazli
No problem.
Encik Abdul :
Bazli
LANGUAGE FUNCTIONS
Task 2.2
Below are some of the language functions used in the conversation between Bazli and
Abdul. Match the functions with the expressions used in the conversation. The first
one has been done for you.
To greet Good morning, Toshiba Sdn. Bhd., may I help you?
To introduce
To enquire
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To inform
To request
To instruct
To confirm
To thank
Task 2.3
.
The following questions were asked by Bazli during the telephone conversation. Use
the question structure and the key words in brackets to make similar questions. The
first one has been done for you.
1.
(background of company)
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1b
(fringe benefits)
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2. When can we meet to discuss the position further?
2a
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2b
(submit application)
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3. I hope you wont mind telling me what the salary is like.
3a
(postpone interview)
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3b
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Special Note:
When you use mind, youll have to add -ing to the verb which follows it.
For example, I hope you wont mind telling me
Task 2.4
Work in pairs. Use the polite expressions to form questions to ask for job-related
information.
a) ___________________________________________________________________
b) ___________________________________________________________________
c) ___________________________________________________________________
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d) ___________________________________________________________________
LANGUAGE
INPUT
In the conversation, the Simple Past Tense and the Simple Present Tense are used.
When do we use these tenses?
The Simple Present Tense
This tense is used when we want to talk about happenings in the present situation.
Examples:
I have a Diploma in Electronic Engineering.
I work at Toshiba Sdn Bhd.
I know where the company is located.
The Simple Past Tense
This tense is used when we want to talk about our past experience or something which
we did at a certain time in the past.
Examples:
I worked with two companies.
I left the company a year ago.
I graduated in 1999.
We have 12 branches.
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Task 2.5
Answer the following questions using the above two tenses to talk about your own
background.
1. What did you do after you completed your SPM?
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2. Where do you live?
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3. Why did you choose to study Electronics (or the course you are doing now)?
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4. What did you learn during your industrial training?
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5. Why do you want to join our company?
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6. What do you do in your free time?
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Task 2.6
Classified advertisement
INSURANCE TRAINEE
RM15,000.00 per annum plus bonus plus luncheon
vouchers.
We are seeking a young ambitious person with
mathematical ability, to be trained in all aspects of
marine insurance. Full training will be given.
Work in pairs. One of you be the job applicant and the other Cik Zuraida. The person
playing Zuraida should complete the form on the next page.
Zuraida:
Useful Expressions
Could you repeat that, please?
Let me spell that for you. / My name is spelt .
Let me repeat that for you. / I repeat ..
Would Monday 2.00 pm be all right? / How about .
Im very sorry, Im afraid I cant make it on that day. How about .
Thatll be fine with me. / Sure, no problem.
Thinking Aloud
What will Zuraida say if she doesnt want to give the applicant even an interview?
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Action Taken:
Rejected
Asked to call back
Rude
Inarticulate
Bored
Nervous
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Interview arranged
Application form sent
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More Practice
Try practising the following situations with someone:
1. Phoning the company to follow-up on a job application.
2. Walking-in to enquire about job vacancies.
Try a variety of possible scenarios:
For example,
- the manager is not in
- the manager never received your job application
- you are invited for an interview fix an appointment
- the post has already been filled
- no vacancies yet (for unsolicited applications), but will keep in view your
application
]
]
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SELF-TEST
The following telephone conversation contains phrases (underlined) which are not
appropriate. Identify and correct them.
Ring! Ring!
Sheila: Hello. Trendy Fashion. What do you want (1)?
Khalil: Hello, good morning. My name is Khalil. I want to know (2) if you have any
job vacancy for a graphic designer.
Sheila: In that case youll need to speak to our Personal Manager (3), Pn. Siti. Hold
the line please. Ill put you through to her.
Khalil: Thank you for your kind assistance.
Siti:
Khalil: Hello, Im Khalil . Im a diploma holder in graphic design from the Johor
Bahru Polytechnic. I want to work (4) in Trendy Fashion. Tell me (5) if there
are any vacancies that would be suitable for me.
Siti:
Basically the job involves designing magazine covers and web sites for our
clients.
Khalil: Very good. I want you to make an appointment for an interview with me (7).
Siti:
If thats so, please let me note down your full name and contact number.
Khalil: It is 05-3125555.
Siti:
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SELF-TEST ANSWERS
1. May I help you? / What can I do for you? / Can I be of assistance?
2. I would like to know if / Could you please tell me / Would you mind telling
me
3. Personnel Manager
4. I would like to apply for a job
5. Could you tell me if / I hope you wont mind telling me if
6. Would you mind telling me about the nature of the job? / I would appreciate it
if you could give me some information about the job.
7. Thats very good news. Could I make an appointment for an interview?
8. Thatll be fine. Ill be there on time.
9. How do you spell that, please?
10. Could I have your phone number, please?
Other answers may be possible. Please check with your lecturer if youre not sure.
Fewer than 5 correct Well, you should talk to your lecturer about the problems you
face in understanding the unit.