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HRM 140721111726 Phpapp01 PDF
HRM 140721111726 Phpapp01 PDF
ON
EMPLOYEE SATISFACTION
Submitted to
S.R. LUTHRA INSTITUTE OF MANAGEMENT
IN PARTIAL FULFILLMENT OF THE
REQUIREMENT OF THE AWARD FOR THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
In
Gujarat Technological University
UNDER THE GUIDANCE OF
Faculty Guide:
Company Guide:
Mr.GirishMalhotra
Head of Human Resource Department
(Ultra Tech Cement Ltd, Kovaya)
Submitted by
Ms.MeghaSanghavi [Batch No. 2013-15, Enrollment No. 138050592089]
Students Declaration
I
Ms.
Megha.NiteshbhaiSanghavi
,student
of
S.R.Luthra
Institute
ofManagement, hereby declare that the report for summer internship project
entitled Human Resource
Place:-Kovaya (Amreli)
Date: 16-8-2014
Megha.NSanghavi
Institutes Certificate
Place: Surat
Date: ________________
___________________
(Mh.ImranSaikh)
SIP Guide
___________________
(J.M. Kapadia)
I/C Director
Preface
It is said that practice makes a man perfect. So professional study is
incomplete without its practical knowledge. In the field of business, theory
provides the fundamental stone for the guidance of practice but practice
examines the element of truth lying in the theory therefore stand coordination
between theories and practice is very essential to make MBA perfect.
Each & every activity is started for the accomplishment of goals & for this
purpose management is required. As being student of MBA, a management
stream, we have to go in different types of analysis for practical knowledge &
practical training.
I hope the report will be special interest to the finance students who are on
look for such real life situation beyond their class room study.
ACKNOWLEDGEMENT
I take this opportunity to thank the Gujarat Technological University for
giving me a chance to do this project.
Executive Summary
The goal is to gather preliminary data and to reach the real nature of the
problem and to suggest new ideas, Descriptive Research is taken up. Here
survey was done by using structured questions.
The source of our data is primary data and secondary data. Primary data was
collected from the respondents, who were interviewed there, for the first hand
frequencies was the basis on which analysis was carried out. While the
secondary data regarding subject was obtained from various magazines,
journals, web sites, newspapers, and books.
For analyzing and interpreting the data we have used various statistical tools
like SPSS 17,Ms Excel 2007 and Ms Word 2007. The test that was applied to
interpret the statistical data collected through questionnaire was chi-square.
TABLE OF CONTENTS
Companys Certificate
Students Declaration
Institutes Certificate
Preface
Acknowledgement
Executive Summary
o
o
o
o
o
o
Particulars
Sr.
No.
1.
Introduction
2.
Industry Profile
9
11
a. Global
12
b. National
15
i.
3.
Page
No.
12
17
c. PESTEL
18
d. Current trends
19
e. Major Players
21
22
Company Profile
a. Company Profile
22
b. History
24
26
27
28
29
30
31
i. SWOT Analysis
37
22
4.
Review of Literature
45
5.
Research Methodology
49
a. Problem Statement
50
b. Research Objective
50
51
7
51
d. Research Design
i.
Type of Design
ii.
Sampling
iii.
Data Collection
iv.
52
52
52
54
6.
Findings
72
7.
Suggestions
73
8.
Conclusion
74
9.
Bibliography
75
10.
Annexure
77
Chapter 1
Introduction
The term relates to the total relationship between an individual and the
employer forwhich he is paid. Satisfaction does mean the simple feeling state
accompanying the attainment ofany goal; the end state is feeling
accompanying the attainment by an impulse of its objective.
10
Chapter 2
Industry Profile
11
12
2010
2008
Country
GDP
Cement
GDP
Cement
GDP
Cement
Brazil
11,340
353
10,678
314
8623
271
China (Official)
6091
1581
4433
1322
3414
1036
India
1489
191
1419
131
1042
148
Japan
46,720
400
43,118
370
37,972
446
Russia
14,037
402
10,710
355
11,700
430
Saudi Arabia
31,800
1700
19,327
1522
19,714
1625
Singapore
51,709
1035
42,784
820
36,972
940
South Korea
22,590
911
30,000
950
27,600
1114
Spain
28,624
438
29,863
453
34,977
936
Switzerland
78,925
560
70,370
637
68,555
601
UAE
49,800
990
34,049
1757
46,310
4365
UK
39,093
206
36,703
205
43,780
203
USA
51,749
232
48,358
220
48,407
305
Qatar
103,900
3023
71,510
4252
84,628
4710
Finland
45,721
302
43,846
336
51,186
360
Norway
99,558
343
86,156
340
95,190
401
Vietnam
1755
560
1334
605
1165
417
10,281
536
9307
447
9211
420
13
Country
Brazil
China (Official)
India
Japan
Russia
Saudi Arabia
Singapore
South Korea
Spain
Switzerland
UAE
UK
USA
Qatar
Finland
Norway
Vietnam
Global average (Est.)
120000
100000
80000
60000
2012
40000
20000
2010
0
2008
14
Investments
The cement industry has been expanding on the back of increasing
infrastructure activities and demand from the housing sector over the past
many years. According to data released by the Department of Industrial Policy
and Promotion (DIPP), cement and gypsum products attracted foreign direct
investment (FDI) worth Rs 13,370.32 crore (US$ 2.24 billion) between April
2000 and February 2014.
Some of the major investment and developments in the Indian cement
industry are as follows:
Ambuja Cement, part of the Holcim Group, plans to invest Rs 802 crore
(US$ 134.39 million) in 2014 in various ongoing projects. The company
15
has proposed to fund the entire capex through internal accruals, as per
Ambuja Cements annual report.
Prism Cement Ltd has become the first Indian company to get the
Quality Council of India's (QCI) certification for its ready-mix concrete
(RMC) plant in Kochi, Kerala. The company received the certification
from Institute for Certification and Quality Mark (ICQM), a leading
Italian certification body authorized to oversee QCI compliance.
After commissioning its first waste-heat recovery plant at Gagal
in Himachal Pradesh, ACC plans to replicate the success at its cement
plants in Wadi (Karnataka), Jamul ChhattisgarhKymore (Madhya
Pradesh) and Chanda (Maharashtra) with an investment of about Rs
360 crore (US$ 60.32 million).
UltraTech Cement Ltd, Indias biggest maker of cement, plans to buy
the local assets of Holcim Ltd and Lafarge SA.
ACC plans to invest Rs 3,000 crore (US$ 501.16 million) in a capacity
upgrade and expansion project at its Jamul plant in Chhattisgarh and
its grinding unit in Jharkhand.
UltraTech Cement, an Aditya Birla Group Company, has acquired the
4.8 million tone per annum (MTPA) Gujarat unit of Jaypee Cement
Corp for Rs 3,800 crore (US$ 634.81 million).
16
Housing sector accounts for 64 per cent of the total cement demand in India.
17
Pastel analysis
Political
The price of cement is primarily controlled by the coal rates, power tariffs,
railwaytariffs, freight, royalty and cess on limestone. Interestingly, government
controls all of theseprices. Government is also one of the biggest consumers
of the cement in the country. Most stategovernments, in order to attract
investments in their respective states, offer fiscal incentives inthe form of
sales tax exemptions/deferrals. States like Haryana offer a freeze on power
tariff for5 years, while Gujarat offers exemption from electric duty. (India
Infoline Ltd n.d.)
Economic
Currently, the industry is on the boom, with a lot of government infrastructure
and housingprojects under construction. In spite of seeing a fall during 200809, the export segment of theindustry is expected to grow again on account of
various infrastructure projects that are beingtaken up all over the world and
numerous outstanding cement plants coming up in near future inthe country.
SOCIAL
Usually, the cement industry in India consists of both the organized sector and
the unorganized sector. Organized sector comprises of the well-known
cement manufacturing companies while the main players of the unorganized
sector are the regional and local cement-producing units in various states
across the state. Indian consumers prefer buying branded cement like
ULTRATECH, JAYPEE CEMENT, LAFARGE CEMENT etc. It has been seen
in the past, aswell, that mini cement plants with low brand value and image
are not able to survive against thecement giants. With a population of more
than 100 billion people, it is expected that cementindustry will create another
25
lakhs
jobs
in
the
18
next
4-5
years.
TECHNOLOGY
the
cement
industry
of
Japan.
The
Current Trends
Indian Cement- Limestone scenario
The Indian Cement Industry exemplifies this to a nicety. The Cement
Industry the world over is tightly correlated to the GDP (the factor in India is
estimated to be about 0.88). Though the roots of the cement industry in India
goes back to 80 years, the beginning of Industrialization in India provided the
right opportunity for the cement industry to make its presence felt. Absence of
serious competition, the presence of railway sidings and abundance of
limestone seemed to be the only criteria for setting up cement plants. Though
limestone
occurs
under
all
ages
in
India,
crystalline
limestone
20
Emerging trends
High degree of mechanization and capacity to handle large volumes has
lowered the run-of- mine costs. Detailed geological explorations and
technological advances made in geostatistics and interpretations, now
make it possible for a clearer understanding of structures and working of
limestone,
balancing
the
economics,
deploying
large earthmoving
MT
in
21
FY12.
Chapter - 3
PROFILE OF
ULTRA TECH CEMENT
LIMITED
22
Aditya Birla Group has emerged as the Number 1 corporate, the Best in
Class across all the six pillars of Corporate Image, according to the annual
Corporate Image Monitar 2012-13 conducted by Nielsen, a leading global
provider of insights and information into what consumer watch and buy.
23
Ultra Tech Cement Limited is Indias biggest cement company and Indias
largest exporters of cement clinker based in Mumbai, India. The company is
division of Grasim Industries. It has an annual capacity of 52 million tones.
Ultra Tech Cement holds the superbrand Status. Which holds the revenues
of US $ 3.7 billion in 2011-12 and profit of US $ 450 million in 2011-12.
24
great
extent.
This jetty is considered crucial since it is the lifeline for the Ultra Tech
cement plant, including that of its another plant, the Narmada Cement at
Jafrabad. The captive berth today handles clinker and bulk cement cargo for
outward movement and based on the availability of jetty's space it then
handles coal, gypsum, iron ore and so on, for inward movement for captive
use only.
25
VISION
To be Indias largest cement manufacturing unit at a single location,
producing premium quality cement with clear focus on all stake holders.
Customization
Quality consistency
Product range
Cost competiveness
Employee empowerment
MISSION
We shall be over 6.50 million MT cement plant through
innovative
26
OBJECTIVES OF UTCL
INTEGRITY
COMMITMENT
PASSION
SEAMLESSNESS
INTEGRITY
COMMITMENT
PASSION
: Energized Action
SPEED
27
M. Damodaran
K.C. Birla
S.K. Chatterjee
Chairman
Company Secretary
28
No of Employees
Working Shift
Product
Brand
Accounting Year
Country
25 countries
India, UK, Germany, Hungary, Brazil, Italy, France,
Luxembourg, Switzerland, Australia, USA, Canada,
Egypt, China, Thailand, Laos, Indonesia, Philippines,
Dubai, Singapore, Myanmar, Bangladesh, Vietnam,
Malaysia and Korea.
Tagline
Logo
Competitors
29
30
31
Technology:
Ultra Tech cement has opted for the best world class technology and
equipment right from its inception. The plant has a state of art
technology featuring an assemblage of fuzzy logic x-ray analyzer and
cement scanner to ensure optimum production. The technology knows
how and the main equipment for the cement plants have been obtained
from m/s losche supplied the vertical coal mills at unit II and unit III. M/s
K HD Humboldt Ltd., Wedge Germany supplied the roller press, on the
latest equipment in the cement grinding process. The company was
first in the country to install multi-section soil with 6 compartments. In
addition to the above the company has v-separator, pyro step cooler
coal washery to reduce ash content of high ash coal.
Products profile :
The company manufactures a wide range of premium brands of
cement, catering to different needs of customers.
32
Types of cement
Brand name
Ultratech
Birla
super
Premium composite cement
Birla Plus
IRST-40 Cement
Rajashree IRST-40
Packing Design:
1 High-density polyethylene (HDP)
2 Paper
Weight
1 50 Kg Net per Bag.
Quality
1 Specification bureau of International standard as per quality system of
ISO-9001:2000
BRANDS OF CEMENT
1) Rajashree cement
Rajashree cement is 43 grade cement which has end strength 63
MTPA; it is positioned in the middle market segment. The product has
been used extensively for construction activities in the southern
Maharashtra and Karnataka. It enjoys a reputation of giving value for
money
Materials required producing 43 Grade cement
33
1 Clinker 93.50%
2 Gypsum 4.00%
3. Fly ash 2.50%
2) Birla super
Birla super is 53 grade cement in the companys up-market product.
Birla super has a 28 days comprehensive strength of to MTPA. It can
produce concrete up to M 70 grade with ease.
Materials required producing 53 Grade cement
1. Clinker 93.50%
2. Gypsum 4.00%
3. Fly ash 2.50%
3) Birla plus
Birla plus is a premium composite cement in the companys up-market
product. All cement build. But it takes a truly special one to breath life
into a construction. Birla plus not only comes with the unique quality of
strengthening your construction over time, it also has concrete answers
to the widest range of modern constructions, ranging from row houses
to skyscrapers and dams to flyovers. Constructions that stands tall.
Materials required producing Birla plus cement
1. Clinker 71%
2. Gypsum 4%
3. Fly ash 25%
4) IRST-40 Cement
IRST-40 cement is used for making railway sleepers, dams, and big
projects. It is a special category of cement and has very high brains. It
helps in producing most durable concrete and is produced when there
is an order for the project.
a. Clinker 96%
b. Gypsum 4%
g. Co-operation
from
district
administration,
policy
officials,
36
SWOT ANALYSIS:
STRENGTHS:
Cement demand has grown in tandem with strong economic growth derived
from:
Growth in housing sector (over 30%) key demand driver.
Infrastructure projects like ports, airports, power projects, dam & irrigation
Projects.
National Highway Development Programme.
Bharat NirmanYojana for rural infrastructure and rise in industrial projects.
37
Production
The companys production facilities are spread across 11 integrated plants,
one white cement plant 12 grinding units and 5 terminals, 4 in India and one in
Sri Lanka. High quality cement production is increasing annually. Annual
production capacity is 23.10 million tones.
Logistics:
Ultra Tech Can directly deal with the limestone tenders and thus the middle
man do not affect its cost. Company use the local transporters which provide
the efficient transportation cost. Thereby reducing the extra expense and
making cement more economical for the local man to afford.
Plantation:
Ultra techs manufacturing plant uses ultra-modern technology and imported
machinery. Companys Unit at Koala is the only Unit in this sector in India to
have a desalination plant. It is used for meeting the water needs of the plant
and the colony. The waste gases from the cooler are used in the desalination
plant. that makes the product recyclable and environmental friendly thereby
contributing to the environment.
Companys CSR corporate social responsibility activities extend to 127
villages, in proximity to its plants, across the country. (William B. Werther,
David B. Chandler, 2010)
Brand Positioning:
In the world, Aditya Birla Group is the eighth largest cement player. Ultra
Techs products include Ordinary Portland cement Portland Pozzolana
cement and Portland blast furnace slag cement. The company exports over
2.5 million tons per annum, which is about 30 per cent to the countrys total
exports. Ordinary There is cement is the most commonly used cement for a
wide range of process. Applications cover dry-lean mixes, general-purpose
ready-mixes, and even high strength pre-cast and pre-stressed concrete.
OPC(ordinary Portland cement) is used for applications, such ascomercial
buildings industrial constructions, Multi storied complexes, cement concrete
roads and heavy duty floors. PPC ( PortlandPozzolana cement )cement is
used for big construction like dam and thermal power plant.
38
Distribution Channels:
Ultra Techs distribution network is very widely spread out in the country with
over 5,500 dealers and 30,000 retailers with its strong distribution channels.
currentlyUltratech is starting to acquire a strong positioning in the market
giving head on competition to its rivals.
Quality:
All the plants of Ultra tech are ISO 14001 Environment management systems
certified sustain to OHSAS 18001 standards.
Clean technologies and processes that combine economic progress and
sustainable environment are adopted by the company for better performance.
There is plants at Awarpur and Ratnagiri in Maharashtra; There is Jafrabad
and Magdalla in Gujarat; Hirmi in Chhattisgarh; Arakkonam in Tamil Nadu;
Tadipatri in Andhra Pradesh; Jharsuguda in Orissa and Durgapur in West
Bengal. They have won the Capexil Certificate of Export Recognition Top
Exporter Cement, Clinker, Asbestos and Cement Products for the years
2000, 2002 and2003. BhartiyaUdyogRatan Award presented to Sh. KYP
Kulkarniby Indian Economic Development & Research Association (IEDRA)
for good quality of cement to customer, New Delhi in 2004. (Narayanan, 2007)
WEAKNESSESS:
Cement Industry is highly fragmented and it is also highly regionalized and
Low
value
commodity
makes
transportation
over
long
distances
uneconomical.
Not available in all the places: Ultra tech is not available at all the places as it
is not manufactured at all places and all plants are not available everywhere
due to which people cannot find it everywhere hence the profit margins are
affected to a greater extend.
Human Resource:
Due to openness in the Ultra techs work culture which is very informal that
does not suit for better management in corporate . The environment being
very informal affects the management a lot as being the management they
have to maintain a distance and discipline but due to the openness there is no
39
such thing and they face a lot difficulty to control. And Ultra tech has
insufficient man power due to its easy recruiting and selection method.
Marketing:
Lack of awareness program for consumers due to low promotion mix: the
company faces the problem of proper promotion due to which the customers
doesnt know much about the product resulting into less sales of the product
instead of being a good product.
Lack of marketing mix: the company suffers with the problem of proper
marketing mix which in return results into the whole confusion state and the
product does not reach to the customers properly and in fact a lot of them
dont know about it also.
Health:
Highly dusty environment at the time of dumping the cement is hazardous
for health.
It affects humans respiratory system adversely. Ultra tech is therefore not
contributing to society as its corporate social responsibility remains unfulfilled
due to many hazards.
Others:
Cement industry is highly fragmented and regionalized as Low value
commodity makes. As transportation over long distances is uneconomical for
value sector, so cost of transporting cement is high and this keeps cement
from being profitable over long distances. In other talks, shipping cement
costs more than the profit from selling it.
PESTEL ANALYSIS:
Analysing the above through pestel framework Ultratech was highly affected
by the environmental factors. As cement plants are very harmful for the
environment causing a lot of pollution and is harmful for the health of human
being hence proving that the environmentally it is not good and hence its
plants all are made to be situated outside the city where the population rate is
low or no population. So Ultratech is bearing great difficulty in managing the
environment along with the health issues.
40
OPPORTUNITIES:
With the low per capita consumption of cement in India 102 kg compared to
the global average of 260 kg and the emphasis on infrastructure development,
Ultra tech has ample opportunity to ride the growth curve. Ultratech can
develop new marketing area. It can sign MOUs (memorandum of
understanding) with government regarding supply of cement for government
work. Ultratech can also maintain the position of competition in the market.
Institutional market like corporate and offices, school society complexes are
growing in large scale, which will increase the requirement. People are opting
for more stable structures and good future, so large use of cement is taking
place, so government is spending heavily on infrastructure project as Indian
industry base is growing rapidly Thus, this is the right time to fully invest in
these market. There is regular demand of cement which in turn will increase
foreign investment in this sector. As roads transformation process is going on
through which the traditional method of road building will be convert by
modern concrete roads. Substantially lower per capita cement consumption
as compared to developing countries (1/3 rd of world average) Per capita
cement consumption in India is 82 kgs against a global average of 255 kgs
and Asian average of 200 kgs. For green field capacity 20 million tons per
annum will be required to match the demand in pipeline for other two years
leading to favorabledemand supply scenario. (Verma, 2008)
THREATS:
As huge cement industry emerge there is more competition for ACC
(Associated Cement Companies) to carefully enhanced its price , product and
at the same time satisfy its dealers and customers. Cheap priced brand are
capturing like a mushroom to lower income customer base. Players such as
Jaypee Cement, Prism Cement, and Birla cement. ACC cement are eating up
considerable market share. Due to India satisfy growth many new
international cement companies are expected in coming years which will bring
enormous change and can start price war. Government intervention to adjust
cement prices Transportation cost is upgrading. Due to loading restriction
41
42
Birla Corp
Birla Corp's product portfolio includes acetylene gas, auto trim parts, casting,
cement, jute goods, yarn, calcium carbide etc. The cement division has an
installed capacity of 4.78 million metric tones and produced 4.77 million metric
tones of cement in 2003-04. The company has two plants in Madhya Pradesh
and Rajasthan and one each in West Bengal and Uttar Pradesh and holds a
market share of 4.1 per cent. Going forward, the company is setting up its
captive Power plant to remain cost competitive.
Madras Cements
Madras Cements Ltd is one of the oldest cement companies in the southern
region and is a part of the Armco group. The company is engaged in cement,
clinker, dolomite, dry mortar mix, limestone; ready mix cements (RMC) and
units generated from windmills.
Lafarge India
Lafarge India Pvt Ltd, a subsidiary of the Lafarge Group, has a total cement
capacity of 5 million tones and a clinker capacity of 3 million tone in the
country. Lafarge commenced operations in 1999 and currently has a market
share of 3.4 per cent. It exports clinker and cement to Bangladesh and Nepal.
It produces Portland slag cement, ordinary Portland cement and Portland
Pozzolana cement.
Grasim-Ultra Tech Cemco
Grasim's product profile includes viscose staple fiber (VSF), grey cement,
white cement, sponge iron, chemicals and textiles. With the acquisition
of Ultra Tech, L &T's cement division in early 2004, Grasim has now become
the world's seventh largest cement producer with a combined capacity of
31million tones. Grasim (with Ultra Tech) held a market share of around 21
per cent in 2005-06.
Gujarat Ambuja Cements Ltd (GACL)
Gujarat Ambuja was set up in 1986 with the commencement of commercial
production at its 2 million tone plant in Chandrapur, Maharashtra. The group
has
clinker
manufacturing
facilities
at
Himachal
Pradesh,
Gujarat,
in
it.
Overall
performance
of
company
is
increasing
44
Chapter 4
Review of Literature
45
BrikendAziri
Management Research and Practice 12/2011;
Employee Satisfaction represents one of the most complex areas facing
todays managers when it comes to managing their employees. Many studies
have demonstrated an unusually large impact on the job satisfaction on the
motivation of workers, while the level of motivation has an impact on
productivity,
and
hence
also
on
performance
of
business
Srivastava (2004)
The Impact of Labour Welfare on Employees Attitudes and Job Satisfaction, a
comparative study was conducted on workers in the private and public sectors
of Kanpur city. The researcher attempted to assess the quality oflabour
welfare activities;measure the degree of job satisfaction of workers provided
46
with labour welfare facilities in private and public sectors and evaluates the
attitudes of workerstowardsmanagement in both the sectors.
HalilZaimSelimZaim
Fatih University, TURKEY
Judge, Timothy A.; Thoresen, Carl J.; Bono, Joyce E.; Patton, Gregory
K.Psychological Bulletin, Vol 127(3), May 2001,
Database: Psyc articles
[Journal Article]
qualitative
and
quantitative
review
of
the
relationship
48
Chapter - 5
Research
Methodology
49
PROBLEM STATEMENT
The implications of technology in the field of company and various services
provided by company for their employee. The innovations and development
takes place in the company sector does really affect the way of
works. The
3. Causal
Out of the three available research design the researcher went for the
Descriptive research design which is suitable to answer the research question
and give proper fulfillment of research objectives in this study.
i.
Sample Size:
Sample size is a part of target population, carefully selected to
represent the population. Here in this research study the Sampling size
is 200.
Sampling Technique
52
METHODOLOGY
In the preparation of this report, the researcher the data from different
sources. The sources of data as follows:
Primary data:
This data is gathered from first hand information sources by theresearcher,
this data collection from employees, managers, clerks etc., by administrating
the questionnaire having face to face interaction with employees.
Secondary data
This will give the theoretical basis required for the report presentationwhich
can be available from various sources such as magazines, office files, inter
officemanual and web site.
DATA PROCESSING AND ANALYSING
Data, which is gathered by administering questionnaires, was processed in
simple manner todetermine the level of satisfaction among employees. Every
response was assigned some scorebased on this overall satisfaction level
was determined.
Data collected is carefully tabulated and analyzed by using satisfaction
methods and also variousgraphs are used.
DATA ANALYSIS
In order to do the work properly, a insight about the product, about the
organization, about the employees was necessary. For this purpose a
extensive study was initially done about the Employee Satisfaction
After the initial study, the survey was started in order to get the questionnaire
filled by them.
53
54
5%
o very Dissatisfied
5%
10%
o Somewhat Satisfied
20%
o Extremely Satisfied
50%
Series1
10
Series2
Series3
Series4
o Strongly Disagree 7%
o Somewhat Disagree 15%
o Somewhat Agree 15%
o Strongly Agree
20%
Series1
0.2
Series2
0.15
Series3
0.1
0.05
0
Disagree Strongly Somewhat Somewhat Strongly
Agree
completely Disagree Disagree
Agree
Agree completely
Interpretation: Almost 40% of the employees are satisfied with the present
working conditions andenvironment.20% of the employees agree with their
work condition. and so on.
56
85%
NO
15%
15%
YES
NO
85%
Interpretation: 85 percent of the employees are satisfied with the wages paid
to them. Only 15percent of the employees feel that there should be a hike in
wages paid to them.
57
4. Do you have any incentives wage scheme for efficient work on your
organization?
YES
80%
NO
20%
80%
70%
60%
50%
40%
30%
20%
10%
0%
YES
NO
Series1
58
59
4-6 year
Series1
Series2
1-3 year
Series3
20
40
60
80
Interpretation:
75% of the employees were more than six years have been with the
company.
60
60%
To large extent
40%
40
To some extent
To large extent
61
5%
To large extent
95%
90
80
70
60
50
Series1
40
30
20
10
0
To some extent
To large extent
Interpretation: Almost all the employees are satisfied with facilities provided
with theorganization.
62
25%
To large extent
75%
25%
To some extent
To large extent
75%
Interpretation: 75% of the employees feel that the management has a good
relation with the workers and only 25% of them feel that the management
should improve their relation with the workers.
63
10 Do you feel that the company policy really protect your interest?
YES
95%
NO
5%
Figure 5.9
Series1
95
5
YES
NO
Interpretation: 95% of the employees feel that the company policies really
protect their interest. 5% of them feel that their interests are not protected.
64
11. Do you have any problems with the present management setup?
YES
20%
NO
80%
Chart Title
20%
YES
NO
80%
Interpretation: Only 80% of the employees are satisfied with the present
management setup and the other 30% is not satisfied and feel that there
should be change in the setup.
65
12.
How flexible is the company with respect to your family
responsibilities?
Very inflexible
0%
somewhat inflexible 0%
neither
0%
somewhat flexible
5%
Very flexible
95%
Chart Title
95
0
very
inflexible
0
somewhat
inflexible
0
neither
somewhat
flexible
very
flexible
Interpretation:
95% of the employees feel that the company is very flexible with their family
responsibilities.5% of the employees feel that the company is somewhat
flexible with their family responsibilities.
66
100%
Series1
Series2
Series3
Series4
Interpretation:
100% of the employees are never feel the discrimination or harassment
towards them. Because company follow 0% harassment policy.
67
Hypothesis test.
H0: There is no relationship between working condition and wages
H1: There is relationship between working condition and wages
Significance level: 0.05
Cross tabulation
Cross tabulation mean comparison between the two elements / two variable
count
wages
yes
working
no
Total
extremely dissatisfied
10
10
very dissatisfied
10
10
25
25
Neutral
16
16
somewhat dissatisfied
44
45
extremely dissatisfied
66
28
94
171
29
200
Total
Chi-Square Tests
Asymp. Sig. (2Value
df
sided)
.000
Likelihood Ratio
41.482
.000
Linear-by-Linear Association
20.673
.000
Pearson Chi-Square
N of Valid Cases
33.536
200
Interpretation
With the help of chi-square, pearsons chi-square value has found , that is p
value it can be identified that there is any relationship between given two
68
variable or not. Here p value is 0.000 which is less than 0.05 so that it can be
concluded that the null hypothesis is rejected, and it can be said that there is
relationship between working condition and wages paid to employees in Ultra
Tech.
69
Hypothesis test.
H0: There is no relationship between Satisfaction level and working years.
H1: There is relationship between Satisfaction level and working years.
Significance level: 0.05
Cross tabulation
Cross tabulation mean comparison between the two elements / two
variable
count
Working Years
Less than a year
satisfaction
1-3 year
4-6 year
Total
Extremely Dissatisfied
10
Very Dissatisfied
10
Somewhat Dissatisfied
24
25
Neutral
16
16
Somewhat Satisfied
11
25
45
Extremely Satisfied
12
74
94
10
22
19
149
200
Total
Chi-Square Tests
Asymp. Sig. (2Value
df
sided)
1.605E2a
15
.000
Likelihood Ratio
92.210
15
.000
Linear-by-Linear Association
12.674
.000
Pearson Chi-Square
N of Valid Cases
200
70
Interpretation
With the help of chi-square, Pearsons chi-square value has found, that is p
value it can be identified that there is any relationship between given two
variable or not. Here p value is 0.000 which is less than 0.05 so that it can be
concluded that the null hypothesis is rejected, and it can be said that there is
relationship between working condition and working years to employees in
Ultra Tech
71
FINDINGS
The major findings of the studies are as follows:
72
SUGGESTIONS:
73
CONCLUSION
BIBLIOGRAPHY
Books referred
Sr.No
1)
Title
Human resource and
Publish
Author
K. Ashwathppa
Personal management
2)
Industrial relations
ArunMonappa
Company Ltd
3)
Industries
4)
Statistics Methods
S.P. Gupta
Web sites
Theories
http://www.adityabirla.com/about-us/overview
http://www.teammax.net
http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.ht
m
http://www.managementparadise.com/forums/principles-management-p-om/208710-pest-analysis-cement-industry.html
http://www.ultratechcement.com/careers.php
75
Literature Review
http://scholar.google.co.in/scholar?q=literature+review+on+employee+satisfac
tion&hl=en&as_sdt=0&as_vis=1&oi=scholart&sa=X&ei=eI3IU72qN8KOuAS41
IGgAQ&ved=0CBkQgQMwAA
http://psycnet.apa.org/journals/bul/127/3/376/
htthttp://epoka.edu.al/new/icme/2.pdf
http://iosrjournals.org/iosr-jbm/papers/Vol5-issue1/E0513239.pdf
http://www.researchgate.net/publication/222103547_Job_Satisfaction_A_Liter
ature_Review
http://files.eric.ed.gov/fulltext/ED492690.pdf
76
Annexure
Questionnaire on Employee Satisfaction
1.Overall , how satisfied are you working for the company?
o
o
o
o
o
o
Extremely Dissatisfied
very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Extremely Satisfied
Disagree completely
Strongly Disagree
Somewhat Disagree
Somewhat Agree
Strongly Agree
Agree completely
4.Do you have any incentives wage scheme for efficient work on your
organization?
YES
NO
5.What I like best about working for the Company is.
10.Do you feel that the company policy really protect your interest?
YES
NO
11.Do you have any problems with the present management setup?
YES
NO
12.How flexible is the company with respect to your family
responsibilities?
Very inflexible
Somewhat inflexible
78
Neither
Somewhat flexible
Very flexible
79
Q1
Q2
1
5
5
5
4
6
5
5
6
6
6
6
4
5
5
4
4
5
6
3
3
6
6
3
6
6
3
6
1
3
3
3
1
1
2
6
6
6
3
3
6
6
Q3
6
6
6
6
5
4
6
6
6
4
3
5
2
5
6
5
5
4
4
5
5
6
6
5
4
5
4
4
6
2
2
2
6
6
5
6
4
6
2
2
4
4
Q4
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Q6
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Q7
1
2
4
3
4
4
3
3
3
4
4
4
4
4
2
4
4
4
4
4
4
4
4
4
4
4
4
4
1
4
4
4
1
1
4
4
4
3
4
4
4
4
Q8
2
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
2
1
1
1
2
2
1
1
Q9
1
2
1
2
2
2
2
2
2
2
2
2
2
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
2
1
1
2
2
2
2
2
2
2
1
80
Q10
1
2
1
1
2
2
1
1
1
2
2
2
2
1
1
2
2
2
2
2
2
1
1
2
2
2
1
2
1
2
2
2
1
1
2
1
2
1
2
2
2
2
Q11
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
2
1
2
1
1
1
2
1
1
Q12
2
2
2
2
1
2
2
2
2
2
2
2
2
1
2
1
1
2
2
1
1
2
2
1
2
2
1
2
2
2
2
2
2
1
1
1
1
2
2
2
2
1
Q13
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
6
3
6
6
6
6
6
3
3
6
6
5
5
6
6
5
6
6
5
5
5
6
6
3
3
1
2
6
6
6
6
6
4
6
6
6
6
6
6
6
6
6
3
4
6
6
4
5
6
4
2
4
6
6
6
4
6
6
6
5
6
6
1
1
6
5
2
4
6
6
3
3
4
3
3
5
6
6
6
6
4
4
5
3
6
4
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
2
1
1
1
1
2
2
1
2
2
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
2
1
1
1
1
2
2
1
2
2
1
1
1
1
1
1
1
2
2
1
1
4
4
4
4
4
4
4
4
4
2
2
4
4
2
4
4
4
3
3
4
4
3
4
4
2
1
1
4
4
4
4
4
4
2
2
2
2
4
4
4
4
2
4
1
1
1
1
2
1
1
2
2
1
1
1
1
1
1
1
2
1
1
1
1
1
2
2
2
2
2
2
2
1
2
2
1
1
1
1
1
1
1
2
2
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
2
2
2
2
2
2
2
1
1
2
2
1
2
2
2
2
2
2
2
2
2
2
2
2
2
81
2
1
1
2
2
1
2
2
1
1
1
1
2
1
1
1
2
1
1
2
2
1
2
2
2
1
1
2
2
2
2
2
2
1
1
1
1
2
2
2
2
1
1
1
1
2
1
1
1
1
1
2
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
2
1
2
1
2
1
2
2
2
1
2
2
2
2
2
1
1
2
2
2
2
2
2
2
2
1
2
2
2
2
1
2
2
1
1
2
2
2
2
2
2
2
2
1
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
6
6
6
6
2
2
3
3
3
3
3
6
5
5
4
4
4
4
6
5
5
5
5
5
6
2
1
3
3
3
5
5
6
5
5
6
5
5
6
6
2
2
5
5
6
6
6
5
6
2
2
4
4
4
6
1
6
1
6
5
5
4
6
6
1
6
1
4
4
5
2
2
4
5
6
6
4
6
6
6
6
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
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3
3
4
4
4
4
4
2
2
4
1
4
4
4
4
4
2
4
3
4
4
4
4
4
3
3
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4
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4
4
1
4
4
4
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3
3
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1
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2
1
1
1
2
2
2
2
2
2
2
1
1
1
1
1
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2
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1
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2
2
2
2
2
2
2
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1
2
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
2
2
2
2
2
2
2
2
2
2
2
82
1
1
2
2
2
2
1
1
1
2
1
2
2
2
2
1
1
2
1
2
1
2
2
2
1
1
2
2
2
2
2
1
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
1
1
1
2
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
1
2
2
2
2
1
2
2
2
1
1
1
2
2
2
2
1
1
1
2
2
2
2
1
2
2
1
2
2
1
1
2
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
5
5
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5
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4
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5
5
5
5
5
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4
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5
5
5
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5
5
5
5
5
1
1
6
6
3
6
6
6
6
6
6
6
6
6
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6
6
6
6
6
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3
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3
3
3
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3
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3
6
3
4
4
6
6
6
6
3
2
3
6
3
3
3
3
3
3
5
5
5
5
3
3
3
3
1
1
1
1
1
1
1
1
2
1
2
2
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1
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1
1
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2
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1
3
4
4
4
4
4
4
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4
4
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4
4
4
4
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4
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4
4
4
4
4
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1
1
1
1
2
2
1
2
2
2
2
2
2
2
2
2
1
2
1
1
1
1
1
1
2
2
2
1
2
2
2
2
2
2
1
1
1
1
2
2
2
2
2
2
2
2
2
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
83
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
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1
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1
1
2
2
2
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2
2
2
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2
2
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2
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2
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2
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2
2
2
2
2
2
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5
5
5
5
5
5
5
5
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5
5
5
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5
5
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