CONTENTS

Company Profile

Overview
History
Competitors
Strength/Opportunity & weakness/Threats.
Different Products
Introduction to Advance Product
SBI Advance Product

Conclusion
Bibliography

COMPANYPROFILE

State Bank Of India

1

COMPANY OVERVIEW
State Bank of India (SBI) is a multinational banking and financial
services company based in India. It is a government-owned
corporation with its headquarters in Mumbai, Maharashtra. , it had
assets of US$388 billion and 17,000 branches, including 190 foreign
offices, making it the largest banking and financial services
company in India by assets.
State Bank of India is one of the Big Four banks of India, along
with ICICI Bank, Punjab National Bank and Bank of Baroda.
The bank traces its ancestry to British India, through the Imperial
Bank of India, to the founding in 1806 of the Bank of Calcutta,
making it the oldest commercial bank in the Indian Subcontinent.
Bank of Madras merged into the other two presidencies banksBank
of Calcutta and Bank of Bombayto form the Imperial Bank of India,
which in turn became the State Bank of India. Government of
India owned the Imperial Bank of India in 1955, with Reserve Bank of
India taking a 60% stake, and renamed it the State Bank of India. In
2008, the government took over the stake held by the Reserve Bank
of India.

State Bank Of India

2

HISTORY OF SBI

The roots of the State Bank of India lie in the first decade of the 19th
century, when the Bank of Calcutta, later renamed the Bank of
Bengal, was established on 2 June 1806. The Bank of Bengal was
one of three Presidency banks, the other two being the Bank of
Bombay (incorporated on 15 April 1840) and the Bank of
Madras (incorporated on 1 July 1843). All three Presidency banks
were incorporated as joint and were the result of royal charters.
These three banks received the exclusive right to issue paper
currency till 1861 when, with the Paper Currency Act, the right was
taken over by the Government of India. The Presidency banks
amalgamated on 27 January 1921, and the re-organized banking
entity took as its name Imperial Bank of India. The Imperial Bank of
India remained a joint stock company but without Government
participation.

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3

Seal of Imperial Bank of India

Pursuant to the provisions of the State Bank of India Act of 1955,

the Reserve Bank of India, which is India's central bank, acquired a
controlling interest in the Imperial Bank of India. On 1 July 1955, the
Imperial Bank of India became the State Bank of India. In 2008,
the government of India acquired the Reserve Bank of India's stake
in SBI so as to remove any conflict of interest because the RBI is the
country's banking regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary
Banks) Act, which made eight state banks associates of SBI. A
process of consolidation began on 13 September 2008, when
the State Bank of Saurashtra merged with SBI.
SBI has acquired local banks in rescues. The first was the Bank of
Behar (est. 1911), which SBI acquired in 1969, together with its 28
branches. The next year SBI acquired National Bank of Lahore (est.
1942), which had 24 branches. Five years later, in 1975, SBI
acquired KrishnaramBaldeo Bank, which had been established in
State Bank Of India
4

1916 in Gwalior State, under the patronage of

Maharaja MadhoRaoScindia. The bank had been the DukanPichadi, a
small moneylender, owned by the Maharaja. The new bank's first
manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank
of Cochin in Kerala, which had 120 branches. SBI was the acquirer as
its affiliate, the State Bank of Travancore, already had an extensive
network in Kerala.
The State Bank of India and all its associate banks are identified by
the same blue keyhole logo. The State Bank of
India wordmark usually has one standard typeface, but also utilises
other typefaces.
On October 7, 2013, Arundhati Bhattacharya became the first
woman to be appointed Chairperson of the bank.

Group Photograph of Central Board (1921)

BUSINESS OF SBI
The business of the banks was initially confined to discounting of
bills of exchange or other negotiable private securities, keeping cash
accounts and receiving deposits and issuing and circulating cash
notes. Loans were restricted to Rs. 1Lakh and the period of
accommodation confined to three months only. The security for such
loans was public securities, commonly called Company's Paper,
bullion, treasure, plate, jewels, or goods 'not of a perishable nature'
and no interest could be charged beyond a rate of twelve per cent.
Loans against goods like opium, indigo, salt woolens, cotton, cotton
piece goods, mule twist and silk goods were also granted but such
State Bank Of India
5

finance by way of cash credits gained momentum only from the

third decade of the nineteenth century. All commodities, including
tea, sugar and jute, which began to be financed later, were either
pledged or hypothecated to the bank. Demand promissory notes
were signed by the borrower in favour of the guarantor, which was in
turn endorsed to the bank. Lending against shares of the banks or
on the mortgage of houses, land or other real property was,
however, forbidden.
Indians were the principal borrowers against deposit of Company's
paper, while the business of discounts on private as well as salary
bills was almost the exclusive monopoly of individuals Europeans
and their partnership firms. But the main function of the three
banks, as far as the government was concerned, was to help the
latter raise loans from time to time and also provide a degree of
stability to the prices of government securities.

Main Branch of SBI in Mumbai.

OPERATIONS:SBI provides a range of banking products through its network of

branches in India and overseas, including products aimed at nonresident Indians (NRIs). SBI has 14 regional hubs and 57 Zonal
Offices that are located at important cities throughout India.

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6

DOMESTIC PRESENCE
SBI had 14,816 branches in India, as on 31 March 2013, of which
9,851 (66%) were in Rural and Semi-urban areas. In the financial
year 2012-13, its revenue was INR 200,560 Crores (US$ 36.9 billion),
out of which domestic operations contributed to 95.35% of revenue.
Similarly, domestic operations contributed to 88.37% of total profits
for the same financial year.

INTERNATIONAL PRESENCE
As of 28 June 2013, the bank had 180 overseas offices spread over
34 countries. It has branches of the parent
in Moscow, Colombo, Dhaka, Frankfurt, Hong
Kong, Tehran, Johannesburg, London, Los Angeles, Male in
the Maldives, Muscat, Dubai, New York, Osaka, Sydney, and Tokyo. It
has offshore banking units in the Bahamas, Bahrain, and Singapore,
and representative offices in Bhutan and Cape Town. It also has an
ADB in Boston, USA.
The Canadian subsidiary, State Bank of India (Canada) also dates to
1982. It has seven branches, four in the Toronto area and three in
the Vancouver area.
SBI operates several foreign subsidiaries or affiliates. In 1990, it
established an offshore bank: State Bank of India (Mauritius). SBI
(Mauritius) has 15 branches in major cities/towns of the country
including Rodrigues.
In 1982, the bank established a subsidiary, State Bank of India
(California), which now has ten branches nine branches in the state
of California and one in Washington, D.C. The 10th branch was
opened in Fremont, California on 28 March 2011. The other eight
branches in California are located in Los Angeles, Artesia, San Jose,
Canoga Park, Fresno, San Diego, Tustin and Bakersfield.

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7

The Israeli branch of the State Bank of India located

in Ramat Gan

In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as

the Indo-Nigerian Merchant Bank and received permission in 2002 to
commence retail banking. It now has five branches in Nigeria.
In Nepal, SBI owns 55% of Nepal SBI Bank, which has branches
throughout the country. In Moscow, SBI owns 60% of Commercial
Bank of India, with Canara Bank owning the rest. In Indonesia, it
owns 76% of PT Bank Indo Monex.

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8

ASSOCIATE BANKS
SBI has associate banks; all use the State Bank of India logo, which
is a blue circle, and all use the "State Bank of" name, followed by
the regional headquarters' name:
State Bank of Bikaner & Jaipur

State Bank of Hyderabad

State Bank of Mysore

State Bank of Patiala

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9

Earlier SBI had seven associate banks, all of which had belonged
to princely states until the government nationalised them between
October 1959 and May 1960. In tune with the first Five Year Plan,
which prioritised the development of rural India, the government
integrated these banks into State Bank of India system to expand its
rural outreach. There has been a proposal to merge all the associate
banks into SBI to create a "mega bank" and streamline the group's
operations.
The first step towards unification occurred on 13 August 2008
when State Bank of Saurashtra merged with SBI, reducing the
number of associate state banks from seven to six. Then on 19 June
2009 the SBI board approved the absorption of State Bank of Indore.
SBI holds 98.3% in State Bank of Indore. (Individuals who held the
shares prior to its takeover by the government hold the balance of
1.77%.)
The acquisition of State Bank of Indore added 470 branches to SBI's
existing network of branches. Also, following the acquisition, SBI's
total assets will inch very close to the 10 trillion mark (10 billion
long scale). The total assets of SBI and the State Bank of
Indore stood at 9,981,190 million as of March 2009. The process of
merging of State Bank of Indore was completed by April 2010, and
the SBI Indore branches started functioning as SBI branches on 26
August 2010.

NON-BANKING SUBSIDIARIES
Apart from its five associate banks, SBI also has the following nonbanking subsidiaries:
SBI Capital Markets Ltd

SBI Funds Management Pvt Ltd

SBI Factors & Commercial Services Pvt Ltd

SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)

State Bank Of India
10

 SBI Life Insurance Company Limited

SBI General Insurance

In March 2001, SBI (with 74% of the total capital), joined with BNP
Paribas (with 26% of the remaining capital), to form a joint venture
life insurance company named SBI Life Insurance company Ltd. In
2004, SBI DFHI (Discount and Finance House of India) was founded
with its headquarters in Mumbai.

OTHER SBI SERVICE POINTS

SBI has 27,000+ ATMs and SBI group (including associate banks) has
32,752 ATMs. SBI has become the first bank to install an ATM at
Drass in the Jammu & Kashmir Kargil region. This was the Bank's
27,032nd ATM on 27 July 2012.

LOGO AND SLOGAN

The logo of the State Bank of India is a blue circle with a small
cut in the bottom that depicts perfection and the small man
the common man - being the center of the bank's business.
The logo came from National Institute of Design(NID),
Ahmedabad and it was inspired by Kankaria Lake, Ahmedabad.

SLOGANS

"PURE BANKING, NOTHING ELSE",

"WITH YOU - ALL THE WAY",

"A BANK OF THE COMMON MAN",

"THE BANKER TO EVERY INDIAN",

"THE NATION BANKS ON US"

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11

Employee
SBI is one of the largest employers in the country having 228,296
employees as on 31 March 2013, out of which there were 46,833
female employees (21%) and 2,402 disabled employees (1%). On
the same date, SBI had 43,550 Schedule Caste (19%) and 16,764
Schedule Tribe (7%) employee. The percentage of Officers,
Assistants and Sub-staff was 35%, 48% and 17% respectively on the
same date.
Hiring drive: The bank hired 20,682 Assistants in FY 2012-13, from
over 3 million applicants, for expansion of the branch network and to
mitigate staff shortage, particularly at rural and semi-urban
branches. In the same year, it recruited 847 probationary officers
from around 1.7 million candidates who applied for an officer
position.
Staff productivity: As per its Annual Report for FY 2012-13, each
employee contributed to revenues of INR 94.4 million and net profit
of INR 0.65 million.

AWARDS AND RECOGNITIONS

State Bank Of India

12

 SBI was ranked as the top bank in India based on tier 1

capital by The Banker magazine in a 2014 ranking.

SBI was ranked 298th in the Fortune Global 500 rankings of the
world's biggest corporations for the year 2012.

SBI won "Best Public Sector Bank" award in the D&B India's
study on 'India's Top Banks 2013'.

State Bank of India won three IDRBT Banking Technology

Excellence Awards 2013 for Electronic Payment Systems,
Best use of technology for Financial Inclusion, and Customer
Management & Business Intelligence in the large bank
category.

SBI won National Award for its performance in the

implementation of Prime Ministers Employment Generation
Programme (PMEGP) scheme for the year 2012.

Best Online Banking Award, Best Customer Initiative Award &

Best Risk Management Award (Runner Up) by IBA Banking
Technology Awards 2010

SKOCH Award 2010 for Virtual corporation Category for its epayment solution

SBI was the only bank featured in the "top 10 brands of India"
list in an annual survey conducted by Brand Finance and The
Economic Times in 2010.

State Bank Of India

13

 The Bank of the year 2009, India (won the second year in a
row) by The Banker Magazine

Best Bank Large and Most Socially Responsible Bank by the

Business Bank Awards 2009

Best Bank 2009 by Business India

The Most Trusted Brand 2009 by The Economic Times.

Most Preferred Bank & Most preferred Home loan provider by

CNBC

Visionaries of Financial Inclusion By FINO

Technology Bank of the Year by IBA Banking Technology Awards

SBI was 11th most trusted brand in India as per the Brand Trust
Report 2010.

State Bank Of India

14

COMPETITORS

State Bank Of India

15

Competitors and other players in the field:-

Top Performing Public Sector Banks

Andhra Bank
Allahabad Bank
Punjab National Bank
Dena Bank
Vijaya Bank
Top Performing Private Sector Banks
HDFC Bank
ICICI Bank
AXIS Bank
State Bank Of India
16

Kotak Mahindra Bank

Centurion Bank of Punjab

Top Performing Foreign Banks

Citibank
Standard Chartered
HSBC Bank

SWOT ANALYSIS OF SBI

Strength/ Opportunities:

The growth for SBI in the coming years is likely to be fuelled by the
following factors:

Continued effort to increase low cost deposit would ensure

improvement in NIMs and hence earnings.

Growing retail & SMEs thrust would lead to higher business growth.

Strong economic growth would generate higher demand for funds

pursuant to higher corporate demand for credit on account of
capacity expansion.
State Bank Of India
17

Weakness/ Threats:

The risks that could ensue to SBI in time to come are as under:

SBI is currently operating at a lowest CAR. Insufficient capital may

restrict the growth prospects of the bank going forward.

Stiff competition, especially in the retail segment, could impact

retail growth of SBI and hence slowdown in earnings growth.

Contribution of retail credit to total bank credit stood at 26%.

Significant thrust on growing retail book poses higher credit risk to
the bank.

Delay in technology up gradation could result in loss of market

shares.
State Bank Of India
18

 Management indicated a likely pension shortfall on account of AS15 to be close to Rs50bn.

Slow down in domestic economy would pose a concern over credit

off-take thereby impacting earnings growth.

DIFFERENT PRODUCTS OF SBI

DEPOSIT

LOANS

CARDS

DIFFERENT
CREDIT
CARDS

Savings Account

Home
Loans

Consumer
Cards

SBI
Internati
onal
cards

Life Plus Senior

Citizens Savings
Account

Loan
Against
Property

Credit
Card

SBI Gold
cards

Fixed Deposits

Personal
Loans

Travel
Card

SBI Gold
Master
cards

Car Loan

Debit
Cards

Loans
against
Securities

Commerci
al Cards

Security
Deposits
Recurring
Deposits

State Bank Of India

19

Your City
Your
Cards

 Tax-Saver Fixed
Deposit

Two
Wheeler

Corporate
Cards

Salary Account

Preapproved
Loans

Prepaid
Card

Advantage
Woman
Savings Account

Retail
Asset

Purchase
Card

Rural Savings
Account

People's Savings
Account

Business
Installme
nt
Loans

Business
Card

Flexi Cash

Merchant
Services

Freedom
Savings Account

Farmer
Finance

SBI
Employe
e Cards

Distributio
n Cards

PASSBOOK

State Bank Of India

20

Partners
hip
Cards

SBI
Advanta
ge Cards

State Bank Of India

21

INTRODUCTION TO ADVANCE PRODUCT:

Now a day not all the people have the capacity to fulfill their
requirement by their own earning, thats why they need help from
others. For this so many government & private sector bank provide
them money to fulfill their requirement, thats call the Advance
Product (loan product) of the bank. All the banks have so many
different types of advance product as per the requirement of the
people or customers. In Bhubaneswar also there are so many banks
those provide loan to the people for different causes.

Types of Advance Product

Home Loan
Educational Loan
Car Loan
Personal Loan
Property Loan
Loan Against Shares\Debentures

Now a day a large no. of people are taking loan form different banks.
It helps people to fulfill their need and it really easy to repayment
the loan amount with a longer repayment period.

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22

SBI ADVANCE PRODUCT

SBI Home Loans:
Purpose
Purchase/ Construction of House/ Flat
Purchase of a plot of land for construction of House
Extension/ repair/ renovation/ alteration of an existing House/ Flat
Purchase of Furnishings and Consumer Durables as a part of the
project cost.
Takeover of an existing loan from other Banks/ Housing Finance
Companies.
Eligibility:
Minimum age 18 years as on the date of sanction
Maximum age limit for a Home Loan borrower is fixed at 70 years,
i.e. the age by which the loan should be fully repaid.
Availability of sufficient, regular and continuous source of income for
servicing the loan repayment.
SBI Home Loan Interest Rates
SBI Home Loan Detail

State Bank Of India

23

Welcome to SBI Home Loan Interst Rate

Update on 29 Sep 2015
A. Interest Rate
(Floating)

For Women 9.70%

For Others 9.75%

B. Processing
Fees

0.025%Of LA & Max Processing Fees Of 10000

C. Loan Tenure

30 Years

D. Pre-Closure
Charges

Nil

E. Pre-Payment
Charges

Nil

F. Maximum
Period of Loan

30 Years

G. Guarantor
Requirement

No Guarantor Required

CAR LOAN
State Bank Of India
24

Purpose
You can take finance for:
A new car, jeep or Multi Utility Vehicles (MUVs)
A used car / jeep (not more than 5 years old). (Any make or model).
Take over of existing loan from other Bank/Financial institution
(Conditions apply)

Eligibility
To avail an SBI Car Loan, you should be :
Individual between the age of 21-65 years of age.

A Permanent employee of State / Central Government, Public

Sector Undertaking, Private company or a reputed
establishment or

A Professionals or self-employed individual who is an income

tax assessee or

A Person engaged in agriculture and allied activities.

Net Annual Income Rs. 400,000/- and above.

State Bank Of India

25

Welcome to SBI CAR LOAN

Attractive Features
A.
Interest
(i.e. 15.08.2015)

Rate For Term Loan and Overdraft:

0.35% above
i.e. 10.05% p.a.

base

rate

B. Present EMI

Rs. 1660/-( for Women) Rs.

1663/-( for men) ( per lac for
7 year period)

C. Processing Fee

0.51% of loan amount, Min.

Rs. 1020/-, Max. 10200/-.

D. Prepayment Penalty

Not chargeable

E. Other charges

No such charges

F. Margin

15% on Road Cost

G. Maximum Period of 7 Years

Loan
H. Any advance EMI NIL
recovery (at the time of
disbursement of Loan)

Documents required
State Bank Of India
26

you would need to submit the following documents along with the
completed application form if you are an existing SBI account holder:
1. Statement of Bank account of the borrower for last 12 months.
2. 2 passport size photographs of borrower(s).
3. Signature identification from bankers of borrower(s).
4. A copy of passport /voters ID card/PAN card.
5. Proof of residence.
6. Latest salary-slip showing all deductions
7. I.T. Returns/Form 16: 2 years for salaried employees and 3
years for professional/self-employed/businessmen duly
accepted by the ITO wherever applicable to be submitted.
8. Proof of official address for non-salaried individuals.
If you are not an account holder with SBI you would also need to
furnish documents that establish your identity and give proof of
residence.

EDUCATION LOAN:

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27

A term loan granted to Indian Nationals for pursuing higher

education in India or abroad where admission has been secured.
Eligible Courses
a. Studies in India:

Graduation, Post-graduation including regular technical and

professional Degree/Diploma courses conducted by
colleges/universities approved by UGC/ AICTE/IMC/Govt. etc

Regular Degree/ Diploma Courses conducted by autonomous

institutions like IIT, IIM etc

Teacher training/ Nursing courses approved by Central

government or the State Government

Regular Degree/Diploma Courses like Aeronautical, pilot

training, shipping etc. approved by Director General of Civil
Aviation/Shipping

Vocational Training and Skill Development Study Courses

will not be covered under the regular Education Loan Schemes.
A separate scheme for Loans for Vocational Education and
Training has been launched which covers financing for such
Vocational courses

b. Studies abroad:

Job oriented professional/ technical Graduation Degree

courses/ Post Graduation Degree and Diploma courses like
MCA, MBA, MS, etc offered by reputed universities

Expenses considered for loan

Fees payable to college/school/hostel
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28

 Examination/Library/Laboratory fees
Purchase of Books/Equipment/Instruments/Uniforms, Purchase
of computers- essential for completion of the course
(maximum 20% of the total tuition fees payable for completion
of the course)
Caution Deposit/Building Fund/Refundable Deposit (maximum
10% tuition fees for the entire course)
Travel Expenses/Passage money for studies abroad
Cost of a Two-wheeler uptoRs. 50,000/Any other expenses required to complete the course like study tours,
project work etc.

EDUCATION LOAN SCHEME

Base
Rate
08.06.2015

9.70%

w.e.f.

EDUCATION LOANS

1) SBI STUDENT LOAN SCHEME

Loan Amount

Rate of Interest*

For loans up to Rs.4 lacs

3.65% above Base Rate, currently

13.35% p.a.
3.90% above Base Rate, currently
13.60% p.a.
1.90% above Base Rate, currently
11.60% p.a.

Above Rs.4 lacs and upto Rs.7.50

lacs
Above Rs.7.50 lacs

*(0.50% concession in interest for girl students)

* (1% concession for full tenure of the loan, if interest is serviced
promptly as and when applied during the moratorium period,
including course duration#)
IT exemption under Section 80(E) in respect of interest paid
in all Education Loans
SBI SCHOLAR LOAN SCHEME
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29

Education Loans for Students securing admission in IITs, IIMs, NITs, AIIMS
and other reputed institutions.
Rate of Interest:
List

ROI

List AA

25 bps above Base Rate i.e., 9.95% p.a. at present (Upto

Rs. 30 Lacs without collateral)

List A

25 bps above Base Rate i.e., 9.95% p.a. at present (Upto

Rs. 20 Lacs without collateral, upto Rs. 30 with collateral)

List B

50 bps above Base Rate i.e., 10.20% p.a. at present

(Upto Rs. 20 Lacs without collateral)
Further concessions:
25 bps if collateral security >= the loan amount
25 bps work experience of more than 2 years

List C

(effective rate of interest with both concessions not to be

lower than 25 bps above Base Rate presently, 9.95%
p.a.)
175 bps above Base rate i.e. 11.45% p.a. (Upto Rs. 7.5
Lacs without collateral, upto Rs. 30 with collateral)
1% concession for full tenure of the loan, if
interest is serviced promptly as and when applied
during the moratorium period, including course
duration#

IT exemption under Section 80(E) in respect of interest paid

in all Education Loans

SBI LOAN SCHEME FOR VOCATIONAL EDUCATION AND

TRAINING
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30

Rate of Interest
3.65% above Base Rate, currently 13.35% p.a.
1% concession for full tenure of the loan, if interest is
serviced promptly as and when applied during the
moratorium period, including course duration#
Note: 1% interest concession for servicing interest is available if
interest is serviced promptly soon after application but not later than
the following month.
IT exemption under Section 80(E) in respect of interest paid in all
Education Loan

Processing Fees
No processing fee/ upfront charges
Deposit of Rs. 5000/- for education loan for studies abroad
which will be adjusted in the margin money
Repayment Tenure

Repayment will commence one year after completion of course or 6

months after securing a job, whichever is earlier.
Maximum Loan Limit

Repayment Period

UptoRs. 4 Lacs

Upto 10 years

Above Rs. 4 Lacs and uptoRs. Upto 10 years

7.5 Lacs
Above Rs. 7.5 Lacs

Security

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31

Upto 12 years

Particular
UptoRs. 4 lacs loan
amount

Security
Only Parent/ Guardian as co-borrower
Parent/ Guardian as co-borrower and
Collateral security in the form of
suitable third party guarantee*.

Above Rs. 4 lacs to Rs.

7.50 lacs loan amount

Above Rs. 7.50 lacs loan

amount

*Third Party Guarantee can be replaced

with Parent/Guardian as co-borrower
provided the Gross Annual Income of
Parent/Guardian (co-borrower) as given
in latest Income Tax Return is 3 times of
the loan amount.
Parent/ Guardian as co-borrower and
tangible collateral security

In case of married person, co-obligator can be either spouse

or the parent(s)/ parents-in-law

Margin
For loans up to Rs.4.0 lacs : No Margin
For loans above Rs.4.0 lacs:
o Studies in India: 5%
o Studies Abroad: 15%

Documentation Required
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32

 Completed Education Loan Application Form.

Mark sheets of last qualifying examination
Proof of admission scholarship, studentship etc
Schedule of expenses for the specified course
2 passport size photographs
PAN Card of the student and the Parent/ Guardian
Borrower's Bank account statement for the last six months
Income tax Returns/ IT assessment order, of last 2 yrs (If IT
Payee)
Brief statement of assets and liabilities, of the Co-borrower
Proof of Income (i.e. Salary slips/ Form 16 etc. if applicable)

SBI SARAL PERSONAL LOAN:

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33

Enjoy the SBI Advantage :

Low interest rates. Further, we charge interest on a daily

reducing balance!!

Low processing charges; only 2%-3% of loan amount

No hidden costs or administrative charges.

No security required which means minimal documentation

something that you had always wanted.

No prepayment penalties. Reduce your interest burden and

optimally utilize your surplus funds by prepaying the loan (1% of
the loan amount will be charged if you repay the loan before 6
months)

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34

Long repayment period of up to 48 months.

About
Do you want funds readily available to you whenever you desire or need, be
it a suddenvacation that you plan with your family or urgent funds required
for medical treatment
Purpose
The loan will be granted for any legitimate purpose whatsoever (e.g.
expenses for domestic orforeign travel, medical treatment of self or a family
member, meeting any financial liability,such as marriage of son/daughter,
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35

defraying educational expenses of wards, meeting marginsfor purchase of

assets etc.)
Eligibility
You are eligible if you are a Salaried individual of good quality corporate,
self employedengineer, doctor, architect, chartered accountant, MBA with
minimum 2 years standing.
Loan Amount
Your personal loan limit would be determined by your income and
repayment capacity.
Minimum :
Rs.24,000/- in metro and urban centres
Rs.10,000/- in rural/semi-urban centres
Maximum :
12 times Net Monthly Income for salaried individuals and pensioners subject
to a ceiling of Rs.10 lacs in all centres
Documents Required
Important documents to be furnished while opening a Personal
Loan Account:
For existing bank customers
Passport size photograph
From salaried individuals
Latest salary slip and Form 16
Margin : We do not insist on any margin amount.
Repayment
The loan is repayable in 48 EMI. You are allowed to pay more than the EMI if
you wish to,without attracting any prepayment penalty.
Security : NIL
Fees
Processing Fees :
Processing charges are 2.02%-3.03% of the loan amount.
Prepayment Charges : NIL

SBI PERSONAL LOAN ELIGIBILITY

YOU ARE ELIGIBLE FOR SBI PERSONAL LOAN IF:

You are between 21 and 58 years of age

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36

In case you are salaried, you are in a full time job for at least 24 months
of which not less 24 months must be with your current company

In case you are self-employed, you must be in current profession or

business for at least 2 years and should preferably be owning either
your office or your place of residence. Minimum turnover and minimum
net income criteria may apply

SBI does not specify any particular CIBIL score for being eligible for a
personal loan, it is observed that a score of 750 and above is desirable

PREPAYMENT, FORECLOSURE, BALANCE TRANSFER, TOP UP

PERSONAL LOAN
Part prepayment of SBI personal loan is allowed without any
prepayment charges
Foreclosure or full prepayment is allowed without any prepayment
charges
SBI offers personal loan balance transfer from another bank . This is
subject to your meeting other eligibility criteria of SBI
You can avail additional top-up personal loan from SBI, subject to your
eligibility

DOCUMENTS REQUIRED - SALARIED

Filled up loan application form

2 Passport Size Photo

Copy of Income Tax PAN

Identity Proof - Passport/ Driving Licence/ Voter ID/ PAN

Residential Address Proof - Leave and License/ Registered Rent

Agreement/ Utility Bill (upto 3 months old), Passport

Income Documents 3 months payslip, 2 years Form 16, 3 months

bank statement showing salary credit and any EMI debit .

Business proof such as VAT/ service tax registration, incorporation

details in case of companies, business address proof

PROPERTY LOAN:

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37

A dream comes true. An ALL PURPOSE LOAN for anything that life
throws up at you!! Do you need funds for a Marriage ceremony, want
to take your family to a well-deserved holiday or for a sudden medical
emergency? you have some property, but would rather not sell it?
Then why not avail of this ALL PURPOSE LOAN from SBI? SBI now
makes it very much possible for you to only keep your property but
also have liquid funds.

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38

Enjoy the SBI Advantage

Complete transparency in operations
Access this loan from our wide network of branches
Interest rates are levied on a monthly/daily reducing balance
method
Lowest processing charges.
Long repayment period of 60 months, upto 120 months for
salaried individuals with check-off facility
No Hidden costs or administrative charges.
No prepayment penalties. You can have surplus funds at any time
thereby conveniently reducing your loan liability and interest
burden.
Property Loan Scheme

Avail of an All-Purpose loan against mortgage of any of your

property. We offer you these loans at all our Personal Banking
Branches and those branches having Personal Banking Divisions
amongst others.

Purpose

This is an all purpose loan, i.e., the loan can be obtained for any
purpose whatsoever.If amount of loan is Rs.25.00 lacs and above
then purpose of loan will have to be specified alongwith an
undertaking that loan will not be used for any speculative purpose
whatever including speculation on real estate and equity shares.

Eligibility
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39

You are eligible if you are:

A. An individual who is;
a. An Employee or
b. A Professional, self-employed or an income tax assesse or
c. Engaged in agricultural and allied activities.
B. Your Net Monthly Income (salaried) is in excess of Rs.12,000/- or
Net Annual Income (others) is in excess of Rs.1,50,000/-.
The income of the spouse may be added if he/she is a co-borrower
or a guarantor.
C. Maximum age limit: 60 years.

Salient Features

Loan Amount
Minimum: Rs.25,000/Maximum : Rs.1 crore. The amount is decided by the following
calculation:
24 times the net monthly income of salaried persons (Net of all
deductions including TDS) OR
2 times the net annual income of others (income as per latest
IT return less taxes payable)
Margin
We will finance up to 60% of the market value of your property.

Repayment
Maximum of 60 equated monthly installments, up to 120 months for
salaried individuals with check-off facility. You could opt to divert any
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40

surplus funds towards prepayment of the loan without attracting any

penalty.
Processing Fees
2% of the loan amount [inclusive of the service tax]. Max of Rs.
50,000/-

Security
As per banks extant instructions.

LOAN AGAINST SHARES \ DEBENTURES:

Eligibility
This facility is available to our existing individual customers enjoying
a strong relationship with SBI. This loan could be availed either
singly or as a joint account with spouse in 'Either or Survivor'/
'Former or Survivor' mode. It is offered as an Overdraft or Demand
Loan.
The facility is available at 50 select centers.

Salient Features:
Purpose
For meeting contingencies and needs of personal nature. Loan will
be permitted for subscribing to rights or new issue of shares /
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41

debentures against the security of existing shares / debentures.

Loan will not be sanctioned for (i) speculative purposes (ii) intercorporate investments or (iii) acquiring controlling interest in
company / companies.
Loan Amount
You can avail of loans up to Rs 20.00 lacs against your
shares/debentures.

Documents Required
You will be required to submit a declaration indicating:
Details of loans availed from other banks/ branches for
acquiring shares/ debentures.
Details of loans availed from other banks/ branches against
security of shares/ debentures
Margin
You will need to provide a margin amount of 50% of the prevailing
market prices of the shares/ non-convertible debentures being
offered as security. (The market prices refer to the prices in the
Stock Exchanges as reported in the Economic Times.)

Interest
At SBAR Floating i.e. 12.25% p.a.

Repayment Schedule
To be liquidated in maximum period of 30 months through a suitable
reducing DP programme.
In case of a default or if the outstanding is over Rs.20.00 lacs, the
shares/debentures will be transferred in the name of the Bank.

Security:
Pledge of the demat shares/debentures against which overdraft is
granted.
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42

SERVICES

Internet Banking

Mobile Banking

ATM Services

Demat Services

INTERNET BANKING

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43

www.onlinesbi.com, the Internet banking portal of our bank, enables

its retail banking customers to operate their accounts from
anywhere anytime, removing the restrictions imposed by geography
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44

and time. It's a platform that enables the customers to carry out
their banking activities from their desktop, aided by the power and
convenience of the Internet.
Using Internet banking services, you can do the following normal
banking transactions online:

Funds transfer between own accounts.

Third party transfers to accounts maintained at any branch of
SBI
Group Transfers to accounts in State Bank Group
Inter Bank Transfers to accounts with other Banks
Online standing instructions for periodical transfer for the above
Credit PPF accounts across branches
Request for Issue of Demand Draft
Request for opening of new accounts
Request for closure of Loan Accounts
Request for Issue of Cheque Book

Apart from these, the other salient value-added features available

are:
Utility bill payments
Online Ticket Booking for travel by Road, Rail and Air
SBILIFE, LIC and other insurance premia payments
SBI and other Mutual funds Investments
SBI and other Credit Card dues payments
Tax Payment Income, Service, State Govt
Customs Duty Payment
Online Share Trading (eZ-trade@SBI)
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45

Online Application for IPO

Fee Payment to select educational institutions including IITs and
NITs

Truly smart services to cover most of your banking transactions.All

this and much more, from your desktop.

All our branches are enabled for Internet Banking. Contact your
branch for availing this service. You can visitwww.onlinesbi.com for
downloading the registration form

MOBILE BANKING:-

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46

State Bank FreedoM Your Mobile Your Bank

Away from home, balance enquiries can be made and/or money sent
to the loved ones or bills can be paid anytime 24x7!!! That is what
State Bank FreedoM offers - convenient, simple, secure, anytime and
anywhere banking.
1. Mobile Banking Service over Application/ Wireless
Application Protocol (WAP)
The Mobile Banking Application is available for java, Blackberry,
Android, i-phones and Windows mobile phones. The service can also
be availed via WAP on all phones with GPRS connection.
The following services can be availed through the Mobile Banking
application and WAP:
Funds transfer (within and outside the bank)
Immediate Payment Services (IMPS): Click here for details.
Enquiry services (Balance enquiry/ Mini statement)
Demat Account Services
Requests (Cheque book request/Generate OTP)
Bill Pay (Utility bills, credit cards, Insurance premium),
Donations, Subscriptions
Top up / Recharge (Mobile /DTH /MobiCash wallet Top up)
M Commerce (Merchant payments, SBI life insurance premium)
Business Rules
a. All Current/ Savings Bank Account holders in P segment and
proprietary concerns in SME segment are eligible.
b. Transaction limit per day is Rs. 50,000/- with a calendar
month limit of Rs. 2,50,000/c. Service available over all telecom service providers.
State Bank Of India
47

d. The Service is free of charge. SMS/GPRS cost will be borne by

the customer.
2. Mobile Banking Service over SMS:
The service is available on all phones. You can send keywords as
SMS to 9223440000. Click here for the list of keywords. Ordinary
SMS charges are applicable.
The following services can be availed through SMS:

Enquiry Services (Balance Enquiry/Mini Statement)

Prepaid Mobile / MobiCash wallet Top up

DTH Recharge

IMPS Fund transfer (Mobile number & MMID and

Account Number & IFS Code)

Change MPIN

IMPS Merchant payments

Business Rules
a. All Current/ Savings Bank Account holders in P segment are
eligible.
b. Transaction limit per day is Rs. 1,000/- with a calendar month
limit of Rs. 5,000/- . However, customers desiring to transact
up to Rs. 5000/- per day or Rs 25,000/- per month may do so
after obtaining a One Time Password (OTP).
c. Service available over all telecom service providers.
d. The Service is free of charge. SMS cost will be borne by the
customer.
e. As a precaution, Customers are requested to delete all the
messages sent to the number 9223440000, once the response
for their request has been received.

3. Mobile Banking Service over USSD (Unstructured

Supplementary Service Data)
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48

The service is available on all phones except CDMA phones.

Downloading of application is not required. Subscribers have to
dial *595# to avail the service.
The following services can be availed through USSD:

Enquiry Services (Balance Enquiry/Mini Statement)

Mobile Top up

Funds Transfer (within Bank)

Business Rules
All Current/ Savings Bank Account holders in P segment are eligible.
a. Transaction limit per day is Rs. 1,000/- with a calendar month
limit of Rs. 5,000/- .
b. The Service is available for subscribers of select telecom
operators only.
c. The Service is free of charge. USSD session charges will be
borne by the customer.
d. The service is session based and requires a response from the
user within a reasonable time.

ATM SERVICES:-

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49

STATE BANK ATM SERVICES

State Bank offers you the convenience of 43,000+ ATMs in India, the
largest network in the country and continuing to expand fast! This
means that you can transact free of cost at the ATMs of State Bank
Group using any State Bank ATM-cum-Debit Card (This includes the
ATMs of State Bank of India as well as the Associate Banks - namely,
State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank
of Mysore, State Bank of Patiala and State Bank of Travancore.)

KINDS OF CARDS ACCEPTED AT STATE BANK ATMs

Besides all debit cards issued by State Bank of India, following cards
are also accepted at State Bank ATMs:
1) State Bank Credit Card
2) Cards issued by other banks displaying Maestro, Master Card,
Cirrus, VISA, VISA Electron, and Rupay logos
3) All Debit/ Credit Cards issued by any bank outside India displaying
Maestro, Master Card, Cirrus, VISA and VISA Electron logos
State Bank ATM-cum-Debit Cards:
India's largest bank is proud to offer you a range of debit cards to
suit your needs. Apart from access to our ATM network these cards
can be used at merchant establishments. Click here to know about
card offerings.
ATM Access and enhanced convenience
v Get a State Bank ATM-cum-Debit card and transact for
FREE at any of our 43,000+ ATMs in India.
You can also transact at over 1 lakh ATMs of other banks
linked to the National Financial Switch. As per RBI
guidelines, you are entitled to 5 FREE transactions (Financial
and Non-Financial) in a calendar month (for Savings Bank
account holders only).
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50

 You can also use your debit card to make payments for
purchases at more than 6 lakh merchant establishments viz.
shops, restaurants, shopping malls, hotels, petrol pumps
and many other outlets.

ATM Features:
Use the Banking option on State Bank ATMs and enjoy a
host of services:
Cash Withdrawal
The most popular service on our ATMs enables customers to
withdraw up to a daily limit of Rs. 40,000/- (limit on Classic Debit
Card. Higher value cards permit daily withdrawal limits of up to Rs.
1 lakh per day)

Fast Cash
A service which enables you to withdraw your preferred amounts
with just a touch. The options in the denomination of 100, 200, 500,
1000, 2000, 3000, 5000, 10,000 are available.
Pin Change
Use this service to change your password at regular intervals.

Balance Enquiry
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Expecting an inflow of funds in your account? Use this service to

check the current available balance in your account. This service is
also available on the main option screen after swiping your
card. You can also Go Green by selecting the view option as the
balance is displayed on the screen else get a transaction receipt by
selecting print.

Ministatement
Keep track of the transactions in your account by availing this
service. Mini-statement gives you an insight into the last 10
transactions in your account.
Use the Transfer option on State Bank ATMs and avail of:
Card to Card Transfer
Send cash in a flash from one SBI Debit Card to the other. Using this
free and easy service, you can transfer up to Rs. 30,000/- per day
instantly to your loved ones. All you need is your SBI debit card,
your pin and the beneficiarys debit card number. (Per transaction
limit of Rs. 15,000/-).

Credit Card Payment (Visa)

Use this service to pay the bill of any Visa credit card.
Use the Services option on State Bank ATMs and avail of:
Credit Card Payment
Make a paperless payment of your SBI credit card bill.

SBI Life Premium Payment

Pay your SBI Life insurance premium payment using any of our
ATMs.

Mobile Top-up
Talk non-stop and recharge your mobile prepaid connection from any
of our 43000+ ATMs. A popular service amongst customers, it

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ensures you never run out of time to catch up with your dear ones
over the mobile network.

Cheque Book Request

Order your cheque book without visiting the branch or filling in any
transaction slips. Remember to update your registered address in
the branch as the cheque book will be delivered at the address
registered in the branch.

Trust Donation
Make a donation to your favourite charity. For example, (a) Vaishno
Devi (b) ShirdiSaibaba (c) GurudwaraTakhtSaheb, Nanded (d)
Tirupati (e) Sri Jagannath Temple, Puri (f) Palani, Tamil Nadu (g)
KanchiKamakotiPetam, Tamil Nadu (h) Ramakrishna Mission, Kolkata
(i) Mantralaya, Andhra Pradesh (j) KashiVishwanath, Banaras (k)
TuljaBhavani, Mumbai (l) Mahalakshmi, Mumbai and many more.....

Bill payment
Use
our
ATMs
to
pay
your
utility
bills
viz.
Bangalore/Hubli/Chamundeshwari Electricity Supply Company,
Karnataka and Chattisgarh State Electricity Board.
Use the Mobile Registration option on State Bank ATMs to:

Mobile Banking Registration

Register/Deregister your mobile banking application using our ATMs.

Inter-mobile Mobile Payment System

You can register for the IMPS service at all our ATMs. This service
allows you to transfer money to any other person with a registered
IMPS number instantly.

You can also create a Term Deposit using our ATMs. Just
click the TDR/STDR option:
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Minimum amount of Rs. 10,000/- (valid in singly owned accounts

only)

Overview

(i)

With effect from 01.04.2011, all the new demat accounts

and Online Trading accounts will be opened in the books of
SBI Cap Securities Ltd.

(ii)

The existing demat accounts in the books of the Bank

will continue to be maintained by the Bank.

Therefore, in new 3 in one facility, Savings/Current account will be

held
with
SBI
while
Demat and Online Trading account will be held in the books of SBI
Cap Securities Ltd.

However, existing demat customers of SBI will continue to get the

services from SBI as before. SBI is a Depository Participant
registered with both National Securities Depositories Limited (NSDL)
and Central Depository Services Limited (CDSL) and is operating its
DP activity through more than 1000 branches. Our Power Demat
Account offers you the following features:

Features & Benefits of a Demat Account

As opposed to the earlier form of dealing in physical certificates with
delays in transaction, holding and trading in Demat form has the
following benefits:
Account
Maintenance
&
Safe
custody: Facilitates
Maintaining Security Balance in electronic form
Dematerialization: Facilitates converting
certificate into electronic balances.
State Bank Of India
54

physical

share

 Rematerialization: Facilitates converting

balances to physical (share certificate) form.

the

electronic

Account Transfers: Facilitates delivery/receipt of electronic

balances consequent to market / off-market trades.
Pledge/Hypothecation: Facilitates
blocking
securities
balance of borrowers in favour of lenders for obtaining Loans /
advances against shares.
Initial Public offer: Facilitates faster and direct credit of
security balances into DP account on allotment through public
issue of companies
Disbursement of corporate benefits: Facilitates faster and
direct credit of security balance into DP account on account of
non-monetary corporate benefits as bonus and rights issues.
Security Lending: Facilitates earning extra income on your
dematerialized holdings by the way of securities lending.

A Demat account with SBI provides you the following

benefits:
Customer Care: You can now call our dedicated Customer
Care 24X7 and rest assured that all your queries are taken care
of.
Transact Anywhere: Now operate your Demat account from
any of the 1000 plus Demat enabled branches of SBI.
Statements by e-mail: Receive your account statement and
bill by email.
Demat Services Online Facility This convenientand paper
free facility lets you operate from the comfort of your home or
office
through
SBIs
Internet
Banking
Facility
- www.onlinesbi.com
Online Demat Statements: You can now view your Demat account
details, statement of holdings, statement of transactions and
statement of billing online.
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Order Delivery Instruction Booklet online: No queues at

branches anymore as you can now order your Delivery Instructions
Booklet online and the same would be delivered at your doorsteps.
Check ISINs, Settlement Calendar and Status of Requests online
eZ - Instructions: You can transfer or pledge/unpledge securities
online anyplace, anytime.
Mobile Alerts: Receive SMS alerts for all debits/credits as well as
for any request which cannot be processed.
eZ-trade@sbi: In case you want an Online Trading Facility, you can
have it with SBICap Securities Limited. This service provides you
with a 3-in-1 account which is an integrated platform of Savings
Bank A/c, Demat A/c and Online Trading A/c to give you a convenient
and paper free trading experience.

PROJECT FINDINGS:

From this project it is found that SBI advance product having

the 1stplace in the market at Bhilai, there is a great opportunity
to compete with ICICI Bank& to retain its customer by fulfilling
the requirement of customer in SBI advance product.
It has been observed that approximately 85% correspondents
are using advance product of SBI and 15% are not using any
type of advance product of SBI in Bhubaneswar.
All of SBI customers are satisfied with the services provided by
the bank.
Many of these customers satisfied with the low interest rate
and longer repayment period of the advance product.
Most of the customers at Bhilai prefer to take loan from SBI.
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56

 Approximately 43% of advance product users said that the

service of SBI in advance product is excellent.
A response from customer care is so clear & good.
Many customers have no time to call customer care so that
they are not able to know about the service & features of SBI
advance product.
Most customers are shifted from other banks advance product
to SBIbecause of hidden charges, high interest rate, less
repayment period.
Government employees

are

more

concern

than

private

employees for advance product.

REASONS FOR HIGHLY USE OF SBI ADVANCE PRODUCT:

LESS PAPER WORK

ATTRACTIVE INTEREST RATES

TRANSPARENCY

SIMPLE & FAST PROCESSING

LONGER REPAYMENT PERIOD

QUICK PROCESSING
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CONCLUSION

From the above project it can be conclude that customers have a

good respond towards SBI advance products in Bhilai. SBI is in
1stposition having large number of customers & providing good
services to them. The bank has a wide customer base, so the bank
should concentrate on this to retain these customers.

In present scenario SBI is the largest advance product issuer in

India. Within a very short period of time the achievement made by
SBI is excellent, what a normal bank cannot expect, but it is being
done by SBI. It happens due to employee dedication towards the
organization, fastest growing Indian economy, & brand image.

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58

To be the largest advance product issuer, SBI should focus on-

Launch Innovative product

Customized advance products
Better customer services
Fastest customers problem solving techniques
Customer retention

Apart from all the above, SBI believe in providing good customer
services to their customers which is a key factor for success in
future.

BIBLIOGRAPHY

Internet:
www.google.co.in
www.sbi.co.in
www.sbilife.co.in
www.onlinesbi.com/personal/productandservices
www.wikipedia.com

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Thank You

State Bank Of India

60