Shreya Shah

281.854.9690 | shreyashah096@yahoo.com
Education:
University of Houston
College of Technology
Majoring in Human Resource Development
Minoring in Organizational Leadership and Supervision
Expected graduation date May 2018
Organizations:
Member of The National Society of Leadership and Success
Member of the Student Society of Human Resource Development
Skills:
Customer Service Experience
Administrative Capabilities
Computer Proficiencies
Experience:
Houston Zoo
September 2014- March 2016
Admissions Lead
Address guest concerns courteously and provide appropriate guest recovery
Train staff in point-of-sales automated systems and database using Galaxy
ticketing software
Train staff for promotions/discount programs and upsells to meet related goals
Develop the admissions team to provide outstanding guest service through daily
supervision of ticket sales locations, ticket entry points, and attractions
Help supervisors prepare bank deposits; verify media includingcoupons,
vouchersandsignoutformsforaccuracyandcompletion
Old Navy
February 2014- May 2015
Sales Associate
Demonstrated strong skills in time management and communication
Exhibited an ability to understand a customers needs and help resolve issues
Enhanced customer relations by incorporating store promotions
Maintain standards of the store floor and restocked items as soon as necessary
Provided excellent customer service
Boulevard Bagels
April 2013- April 2014
Cashier/ Cook
Responsible for greeting guests and assisting in a timely manner
Worked with manager to handle, record, and store all cash correctly
Displayed competency with the computerized register system
Accountable for multiple areas of the kitchen and dining areas

Attend to customers problems and concerns with their order and respond to
questions appropriately