Mafer: Good Morning Sir, How can I Help You?

Gustavo: Good Morning Miss, Im sorry but I have a complaint about this laptop I bought.
Mafer: Ok Sir, Could you tell me whats wrong with it?
Gustavo: When I pulled out the computer, I noticed the screen was broken.
Mafer: Alright, Are You sure you didnt break it on your way home.
Gustavo: Yes Im sure! It was already broken.
Mafer: Ok then, please take it to Repairs so we can replace the screen for you.
Gustavo: Ok, Thank You Miss, have a nice day.
Mafer: You too sir!
Luis: Good Afternoon, How can I help you today?
Luisa: Hello sir, listen I bought this sweater online the other day and it was the wrong size for
me, its too big!
Luis: Oh ok, but did you read on the online page that we dont return any items when you buy
them online?
Luisa: No, I didnt. But I havent used it yet, its brand new!
Luis: Yes miss, I understand but our policy is not to return the items when you have already
bought them online.
Luisa: Oh no, so do I have to buy a new one?
Luis: Unfortunately, yes.
Luisa: Ok, Im never buying online with you again.