1.

Your close friend has just failed his/her motorcycle license test although he/she
did try very hard for it. Express your sympathy, show some encouragement, and
offer some good advice on how he/she can perform better in future.
A: Hello ..., what’s wrong with you? You look so sad today.
B: I’ve just failed my motorcycle license test.. can’t believe it. I did try very hard
for it.
A: Oh I feel you. Maybe you should try harder. I know you’re good at it.
B: But I’ve practised for so long and now I fail it.
A: Don’t worry my friend. You’re not going to fail again if you have more practice
and believe in yourself.
B: OK, you’re right. I could have the second chance, I will practice harder for the
motorcycle liscense. Thank you so much, ....
A: No problem, now I want to invite you to have some cafe with me. I think you
need to relax your mind before you get into practice again.
B:great.
2. Your classmate’s beloved pet dog has gone missing for three days. Without
a doubt, he/she is very sad and worried about it. Express your concerns
and sympathy, then say something to cheer your classmate up.
A: Good morning, ... You look so sad, what’s wrong with you?
B: Hi ..., I’m sad because my dog is missing, he has gone missing for three days.
A: When did you last see your dog?
B: The last time I saw my dog was when he played with me at the park then I told
the dog sit down and wait me to through the rubish then when I came back I the
dog was dissapere.
A: That was terrible! Did you tell your parents about that?
B: Yes, I did. But my parents were too busy and they told me they would help me
find my dog later. I’m so worry.
A: I know how you feel, I think you should print the missing poster of your dog
and add your phone numbers on it. If someone found your dog, they would call
you.
B: That’s a great idea! You’re right, after I go home, I will print those missing
poster and glue it in all over the town.
A: Don’t worry no more. You will find out your dog soon. I know you could do it
and your dog is alright.
B: Thank you so much. I feel better now, my dog is waiting for me somewhere. I
will let you know when I find him.
3. You have been so stressed with school work this week that you lost your temper
and got in an argument with your roommate yesterday. Make an apology, explain
the situation, and offer to do something to make up for it.
A: Hi,… I wanted to say sorry about yesterday. I was tired and a bit grumpy.
B: You were very rude to me. Why did you yell at me?
A: I know and I really regret it. I’m sorry. I stressed with my school work, there
was a lot of things to handle and I lost my temper so I made an agrument with you.
I hope you understand and forgive me
B: Oh my god! You hurted me.
A: I didn’t mean to hurt you, I lost my control.
B: Ok I understand your situation.
A: Can I invite you for lunch? I know a great restaurant near our school.
B: Apology accecpted. And let’s go out for lunch!

4. Yesterday was your younger sibling’s birthday and you completely forgot about
it, which makes him/her very upset. Make an apology and come to a conclusion
about how you will make up for it.
A: Hello ..., I’m sorry, I forgot your birthday.
B: Do you know how sad I was?
A: I know and I’m sorry. I had a lot of works to complete and I sent you a text. I
was just to tired
B: Ok, but you’ve missed my birthday already. I’m still very upset.
A: Oh come on, I don’t want to fall out over it. It wasn’t a big deal, was it?
B: It was to me. You would come to play with me is important than my birthday
itself. But you didn’t come.
A:Oh dear,I don’t want to fall out over it. I’ll buy you a trip to Ha Long Bay to
make up for it.How do you feel.
A: Alright, Nhan: Oh dear. I don't want to fall out over it. I’ll buy you a trip to
make up for it. How do oAu
B: Oh really!thanks you.I appreciate that. Let’s for get about it
A:yeah, I hope so.
5. Five days ago, you made an online order to buy a watch from a luxury
store. The order had been accepted, and you were told that the item would be sent
to you in 2 days. However, you have been waiting for 5 days and haven’t heard
A: Good morning, customer service. ... is speaking. How can I help you?
B: Good morning, I'm phoning to ask you about my delivery.
A: Ok. May I ask you what did you buy?
B: I bought a watch, the one with black color and had some gems sticked around
it's face.
A: Please give me a few minutes to check the orders. I see an order with the
watch you descibe and it was accepted 5 days ago.
B: Yes, that's it. My order had been accepted and the system told me my order
would be sent to me in 2 days but i've been waiting for 5 days.
A: I'm sorry about the mistake. I will check it again and tell the deliver service to
send order as soon as possible.
B: Ok, thank you. Please send me my order within this week. I really need it
because i want to give it to my sister on her birthday next week.
A: I'm sorry about that. I will help you and once again, I'm sorry we let you
down. Please be patient with us. Thank you for trusting our store.
B: Ok thank you, I appreciate your help.

5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
5. Five days ago, you made an online order to buy a watch from a luxury store.
The order had been accepted, and you were told that the item would be sent to
you in 2 days. However, you have been waiting for 5 days and haven’t heard
6. Tell a waiter at a well-known restaurant that your meal isn’t like how you
ordered it. Let him/her know what the issue is and come to a solution about how it
can be resolved
A: Here you are. The steak, soup, and wine for you, madame
B: Thank you. Oh please wait for a minute. Sorry, but I didn't order the medium-
rare steak. I ordered the well done.
A: Oh, did you? I’m so sorry about that. I think there was a mistake here. I’ll
change thatfor you, madame. Just wait a few minutes.
B: I don’t think a restaurant with such a reputation would make such a basic
mistake likethis.
A: I’m very sorry. I’m afraid we’re very busy today, so we made such an
unnecessary mistake. But I’ll tell the chef and he’ll prepare a fresh meal for you.
B: I don't want to make a fuss but I waited over an hour for this steak. It's too long
to prepare this dish and you ever serve it wrong. I'm disappointed with your
service.
A: I’m so sorry we let you down. We’ll prepare another piece of steak for you,
madame. It just takes about 15 minutes.
B: I don't need, now I need to pay. I hope next time I come to your service will be
better.
A: Thank you, madame. And I'm sorry, again. We will work hard for a better
service to customers
7. Reassure your worried mother that you will be okay to move away from home
for university life. Listen to her concerns and explain why she doesn’t have to
worry.
A: Hi, Mom! I wanted to talk to you about something.
B: Hi, sweetie. What's on your mind?
A: Well, as you know, I've been accepted into university, and I'm really excited
about it. But I know you're worried about me leaving home.
B: Yes, what if something happens to you? What if you get sick or hurt?
A: Going away to university will give me learn something new, grow, and meet
new people.
B: You need to take care of yourself. If I were you, I’d study near our city.
A: Everything will be fine, Mom.
B: Alright. I just worry about you, that's all.
A: Don’t worry mom. You should be positive. I can take care of myself. And I'll
call and text you every day. I promise, Mom. Thank you for listening to me and
understanding.
B: Yes, I really appreciate your confident.
A: Why don’t you visit Aunt Kim this afternoon? It’ll take your mind off things. B:
Yes. That sounds great! Why don’t we go on a short trip before you go to
university?
A: Oh of course. That’s a good plan.
.8. As a freshman, you haven’t been studying very well at university. Tell your
close friend about the situation and ask him/her for some advice on the problem.
A: Hi …, do you have a minutes? I need you to give me some advice.
B: I'm free. What happened to you?
A: I'm stressing out. I ha ve a midterm tomorrow and I haven't studied yet.
B: Oh, I think you need to be in a good mood before the exam. Don't put too much
pressure on yourself.
A: I always get stressed out during finals week. Even if I study a lot, there are
always unexpected questions I don't know about
B: Learning is a long, exhausting process. I think you should accept that. Anyway,
you tried to study and learn already. You should not be sad and stressed.
A: My parents give me so much stress. They expect me to get straight A's all the
time. I would study a lot better if my parents didn't put too much pressure on me.
B: I think our parents just want us to be better. That's why it puts pressure on us to
studywell. You should talk to your parents more so that they can understand and
sympathize, as well as not put pressure on your study problem anymore.
A: I'm so stressed. I'm taking the final exam next week and I'm not confident
B: Never mind. You have tried so hard already. Be confident!.
A: Thank you for your advice. I will try to talk to my family and study hard to get
better results
9. You and your friend have arranged for a get-together this weekend. Call him/her
to confirm the plan and come to an agreement about making a slight change to the
plan
A: Good afternoon. It’s ….
B: Hi .., it’s me, ….
A: Oh, why are you calling me at this hour?
B: We arranged for a get-together this weekend. I call you to confirm that.
A: Yeah. I remember that we planned to go to the cinema on Sunday. Hmm. At 3
pm.
And I will pick you up from your home.
B: Maybe we need to change our plan a bit. I'm sorry. I suddenly have some work
to do
at 3 on Sunday afternoon. And it lasts until 5.00.
A: Haiz. You always change your mind.
B: Sorry. I don’t want that, either. However, can we change the plan by changing
the
time to go to the movies after dinner? We'll eat at mc donald’s first, then watch a
movie.
I remember there was a show at 7.30.
A: Okay. I'm free all day on Sunday. Then I will come to school to pick you up at
5.15.
Then we'll have dinner and a movie at 7.30, right?
B: Yes.
A: I think after watching the movie, we can go to a snack. I have just been
introduced to
this restaurant, heard people say it is delicious.
B: That’s great.
A: Hope to see you soon.
B: See you on Sunday
10.You have recruited a third-year student for a part-time job at your company.
Explain what his/her job is and how to perform it. Check to make sure that
he/she understands the instructions
A: Good morning, maybe you already know but I’m … the CEO of TT Pioneer
Human
Service and I’m also the one who interviewed with you the other day. I am thrilled
that
you join our company and I like to welcome you to TT.
B: My pleasure! Thank you a lot for hiring me. I really love this job, I think I will
be able
to learn a lot of things from our company and I’m looking forward to working with
you.
A: It’s nice to hear you say that. I’m here to introduce what you are gonna do for
the
company. Are you ready to hear?
B: I’m good to go. You can tell right now.
A: Ok. But first of all, do you know which unit you will work for?
B: Of course I do, I’m in the Advertising Department and I work as an editor, is
that
right?
A: That’s right. You need to read content and correct grammatical errors, spelling,
and
punctuation for our online advertising. You may rewrite the text so audiences may
easily
understand what has been written. Does that make sense?
B: Yes, I get it. Is there anything else?
A: Oh.. look at me, I almost forget to mention you also need to work with writers
to help
their stories and ideas succeed by offering comments, advice, and encouragement
on
ways to improve. That’s all
B: Thank you so much for these useful instructions, they will help me a lot.
A: No problem. If you need anything, just call me. I gotta go so bye for now.