Professional Documents
Culture Documents
SURAJ MISHRA
in partial fulfillment of Summer Internship for the award of the degree of
ACKNOWLEDGEMENT
I take this opportunity to express my profound gratitude towards
EMAMI PAPER MILLS LIMITED for allowing me with this
opportunity to perform my Summer Internship Program in their
esteemed organization.
I would like to extend my deepest regards and gratefulness to
Mr. GAUTAM AICH, who was my mentor. His exemplary
guidance, monitoring and constant encouragement throughout
the course of this study made the successful completion of this
project possible. In addition to the subject matter, his counsel on
various other issues enhanced my knowledge and outlook.
Table of contents
1.
2.
3.
4.
5.
6.
7.
Executive Summary...
Introduction
Company Profile.
SWOT Analysis..
Integrated Objectives..
ISO 9001 Quality Standards...
ISO 14001:2004 - Environment Management System
Standards
8. OHSAS 18001:2007 - Occupational Health &
Safety Management System standard
9. Quality Management System Process..
10. Implementation of Env. Mgmt. System...
11. Model of IMS
12. IMS Process Plan..
13. Approach to IMS...
14. IMS Implementation.
15. CSR
16. CSR Approaches...
17. CSR Practices.
18. Evolution of CSR in India..
19. 4 Phases of Development of CSR in India.
20. CSR Activities in Emami Paper Mils Ltd...
21. Conclusion...
22. Referrence...
23. Bibliography
24. Questionnaire on IMS and CSR..
Executive summary
An integrated management system (IMS) is a
management
system
which
integrates
all
Introduction
Ims:
Integrated means combined; putting all the
internal management practices into one system
but not as separate components.
For these systems to be an integral part of the
company's management system there have to be
linkages so that the boundaries between processes
are seamless.
An integrated management system (IMS) is a
management system which integrates all
components of a business into one coherent
system so as to enable the achievement of its
purpose and mission.
CSR:
Corporate social responsibility (CSR, also called corporate
conscience, corporate citizenship or responsible business) is a
form of corporate self-regulation integrated into a business
model.
CSR policy functions as a self-regulatory mechanism whereby a
business monitors and ensures its active compliance with the
spirit of the law, ethical standards and international norms. With
some models, a firm's implementation of CSR goes beyond
compliance and engages in "actions that appear to further some
social good, beyond the interests of the firm and that which is
required by law.
CSR aims to embrace responsibility for corporate actions and to
encourage a positive impact on the environment
and stakeholders including consumers, employees, investors,
communities, and others.
Company profile
Company Name :-
Head Office :-
Paper Mill :
Activity :
Installed Capacity:
16,500 TPA
Product Range :
Following Quality products are being manufactured as per Customer requirements-
Manufacturing Facility:
The Manufacturing Facility consists of pulp mill, Paper Machine, Rewinder and
Sheet Cutter.
Utility facility includes Boiler and ETP.
Raw Materials :
Waste Papers {Imported & Indigenous} are the basic raw material used.
Miscellaneous :
Emami Paper Mills Ltd, Gulmohor is an ISO 9001, ISO 14001 and OHSAS 18001
certified unit. The unit adheres to all statutory rules and regulation including safety
requirements as enforced from time to time.
SWOT ANALYSIS.
Strengths:
Lowest cost manufacturer with modernized production
method
Strategic location proximity to raw materials, logistics
advantage and nearness to the market
Pan India presence
In-house technical team to ensure better end-product
Qualifi ed and technical manpower
Strong Research and Development team for continuous
product development and cost reduction
Weakness:
The Company produces paper and newsprint from
100% recycled fi bre which is scarce in our country
Opportunities:
Large and growing domestic market
Huge potential in export market
Capacity expansion
Threat:
Increasing coal and logistic cost
Small and unorganised industry players
Cheap dumping from export countries
Negative budgetary policies for paper industry
INTEGRTAED
OBJECTIVES
Enhance customer satisfaction
QUALITY
MANAGEMENT
SYSTEM PROCESS
MODEL OF
INTEGRTAED
MANAGEMENT
SYSTEM.
APPROACH TO
INTEGRATED
MANAGEMENT
SYSTEM.
GENERAL REQUIREMENTS:
ISO 9001:2008
ISO 14001:2004
ISO 18001:2007
General Requirements
General Requirements
General Requirements
The
organization
has
established,
documented,
implemented and is maintaining an IMS and continually
improving its effectiveness in accordance with ISO
9001:2008, ISO 14001:2004, OHSAS 18001:2007
standard.
While defining IMS the organization follows the process
approach. Accordingly the organization has identified and
determined the following processes needed for the IMS and
their application through out the organizationa) Production & Packing Operation
b) Despatch Operation
c) Marketing Operation and customer Support
d) Commercial Operation
e) Maintenance
f) Quality Control
g) Health-Safety-Environmental Cell
h) HR & Training
i) Management
While defining the above processes, the organization follows
the Plan-Do-Check-Act(P-D-C-A) method in order to ensure
that the process are carried out under controlled condition
and there is a continual improvement of the process
performance.
The Plan-Do-Check-Act method, as applied to organization
IMS system is Process Planning(PLAN), Process
Implementation and operation(DO), Monitoring &
measurement(CHECK),Analysis & Improvement (ACT).
All employees performing work affecting IMS performance are
assigned with defined responsibilities and given proper
authorities in order to insure proper implementation of IMS
through there active involvement and commitment.
Integrated
management system
implementation.
GENERAL:
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Management
Commitment,
Customer Focus, Provision of
Resources.
Planning, Resources, Roles
Responsibility and Authority
Planning, Resources, Roles
Responsibility and Authority
and Accountability.
ROLES
RESPONSIBILITY
AUTHORITY
&
ACCOUNTABILITY:
ISO 9001:2008
Responsibility
and
Authority
ISO 14001:2004
Responsibility, Authority,
Roles and Resources
OHSAS 18001:2007
Responsibility, Authority,
Roles,
Resources
and
Accountability.
Management Representative.
ISO 14001:2004
Responsibility,
Authority,
Roles and Resources
OHSAS 18001:2007
Responsibility,
Authority,
Roles,
Resources
and
Accountability.
FACILITY MANAGEMENT :
ISO 9001:2008
ISO 14001:2004
Infrastructure.
.
OHSAS 18001:2007
Mill,
Paper
Machine,
B.Storage facilities
C.Dispatch facilities
D.Associated utilities(boiler and effluent treatment
plant)
E. Quality control laboratory facility
F. Fire fighting facilities.
For maintaining the above infrastructure, suitable
maintenance methods have been established and
COMMUNICATION :
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
Internal
&
Customer
Communication
Communication
Communication, Participation
and Consultation
and
is
Management Review
ISO 14001:2004
Review Inputs
OHSAS 18001:2007
Management Review
The Top Management along with a team shall review the IMS at
planned intervals to ensure its continuing suitability, adequacy
and effectiveness. Management review is considered as a forward
look to the future which includes assessing for improvement need
for changes to the IMS , Integrated Policy, Objectives and targets.
Review Inputs :
a) Internal and External audit findings
b) Evaluation of compliances with legal and other requirements.
c) Customer feedback, Customer complaint
d) Communication from external/internal interested parties,
including complaints
e) Process performance
f) Status of Management Programs
g) Achievements of integrated policy and Objectives
h) Status of product conformity
i) Status of incident investigation
j) Status of corrective and preventive actions
k) Results of participation and consultation
l) Follow up action from previous management reviews
m) Resources needs, status of training and its effectiveness
n) Recommendation for improvement
Commitment
implementation of an
Environmental
Management System
Initial Review
Policy
Reviews
Audits
Regulations Register
Records
Operational Control
Management Manual
CORPORATE SOCIAL
RESPONSIBILITY
Corporate social responsibility (CSR, also called corporate
conscience, corporate citizenship or responsible business) is a
form of corporate self-regulation integrated into a business
model. CSR policy functions as a self-regulatory mechanism
whereby a business monitors and ensures its active compliance
with the spirit of the law, ethical standards and
international norms. With some models, a firm's implementation
of CSR goes beyond compliance and engages in "actions that
appear to further some social good, beyond the interests of the
firm and that which is required by law." CSR aims to embrace
responsibility for corporate actions and to encourage a positive
CSR APPROACHES
CSR PRACTICES.
Ethics training
The rise of ethics training inside corporations, some of it
required by government regulation, has helped CSR to spread.
The aim of such training is to help employees make ethical
decisions when the answers are unclear. The most direct benefit
is reducing the likelihood of "dirty hands", fines and damaged
reputations for breaching laws or moral norms. Organizations
see increased employee loyalty and pride in the organization.
Common actions
Common CSR actions include:
Social license
Social license refers to a local communitys acceptance or
approval of a company. Social license exists outside formal
regulatory processes. Social license can nevertheless be acquired
through timely and effective communication, meaningful
dialogue and ethical and responsible behavior.
Displaying commitment to CSR is one way to achieve social
license, by enhancing a companys reputation.
Potential business benefits
"People, planet and profit", also known as the triple bottom line
form one way to evaluate CSR. "People" refers to fair labor
practices, the community and region where the business
operates. "Planet" refers to sustainable environmental
practices. Profit is the economic value created by the
organization after deducting the cost of all inputs, including the
cost of the capital (unlike accounting definitions of profit).
This measure was claimed to help some companies be more
conscious of their social and moral responsibilities. However,
critics claim that it is selective and substitutes a company's
perspective for that of the community. Another criticism is about
the absence of a standard auditing procedure.
Human resources
A CSR program can be an aid
to recruitment and retention, particularly within the
competitive graduate student market. Potential recruits often
consider a firm's CSR policy. CSR can also help improve the
perception of a company among its staff, particularly when staff
can become involved through payroll
giving, fundraising activities or community volunteering. CSR
has been credited with encouraging customer orientation among
customer-facing employees.
Risk management
Brand differentiation
CSR can help build customer loyalty based on distinctive ethical
values.[64] Some companies use their commitment to CSR as
their primary positioning tool, e.g., The Co-operative
Group, The Body Shop and American Apparel
Reduced scrutiny
Corporations are keen to avoid interference in their business
through taxation and/or regulations. A CSR program can
persuade governments and the public that a company takes
health and safety, diversity and the environment seriously,
reducing the likelihood that company practices will be closely
monitored.
Supplier relations
Appropriate CSR programs can increase the attractiveness of
supplier firms to potential customer corporations. E.g., a fashion
merchandiser may find value in an overseas manufacturer that
uses CSR to establish a positive imageand to reduce the risks
of bad publicity from uncovered misbehavior.
Evolution of corporate
social responsibility in
India.
The evolution of corporate social responsibility in
India refers to changes over time in India of the cultural norms
of corporations
engagement
of corporate
social
responsibility (CSR), with CSR referring to way that businesses
are managed to bring about an overall positive impact on the
communities, cultures, societies and environments in which they
operate. The fundamentals of CSR rest on the fact that not
only public policy but even corporates should be responsible
enough to address social issues. Thus companies should deal
In the first phase charity and philanthropy were the main drivers
of CSR. Culture, religion, family values and tradition
and industrialization had an influential effect on CSR. In the
pre-industrialization period, which lasted till 1850, wealthy
merchants shared a part of their wealth with the wider society by
way of setting up temples for a religious cause Moreover, these
merchants helped the society in getting over phases of famine
and epidemics by providing food from their godowns and
money and thus securing an integral position in the society. With
the arrival of colonial rule in India from the 1850s onwards, the
approach towards CSR changed. The industrial families of the
19th century such as Tata, Godrej, Bajaj, Modi, Birla, Singhania
were strongly inclined towards economic as well as social
considerations. However it has been observed that their efforts
towards social as well as industrial development were not only
driven by selfless and religious motives but also influenced by
caste groups and political objectives.
Questionnaire on IMS
& CSR.
Demographic information
Name:________________________
Designation:________________________
Address: ________________________________________________
Gender:
Age:
above
Male
18-25 years
Occupation:
i.
Female
25-32 years 32-39 years 39-46 years 46 years and
Employee Business
[ ] Quality(ISO 9001)
[ ] Environmental(ISO 14001)
[ ] Occupational Health & Safety(OHSAS 18001)
iii.
v. Where did the main drivers for your Integration come from?
[ ] Owner
[ ] Organization
[ ] Customer
[ ] Certification Body
[ ] Internal Advisor.
[ ] External Advisor
vi.
xi.
[ ] Business foundation
xiv. Which of the following problems your company has recently
faced ?
[ ] Employee safety
[ ] Children work
[ ] Irregular work
[ ] Women rights
[ ] Overtime
[ ] Fair pay
xv. Which of the following measures has your company adopted
to reduce environmental impact?
[ ] Energy saving
[ ] Waste recycling
[ ] Mobility management (carpooling, car sharing)
[ ] Sustainable packaging
[ ] Develop of environmental friendly product
[ ] Life Cycle Assessment processes
CONCLUSION
BIBLIOGRAPHY
GOOGLE
WIKIPEDIA
SLIDESHARE
COMPANYS WEBSITE
( www.google.co.in)
(www.wikipedia.org)
(www.slideshare.net)
(www.ememipaper.in)
There were also many journals and articles which also helped
me completing my project work. I got their link when I was
searching for my project topics.