Joshua

M Enos
5147 Mapleridge Drive, Portage, MI 49024
joshua.enos@gmail.com Mobile: (269) 365-3986 Home: (269) 492-7985

Position Desired

An IT Technician position in an education environment, providing advanced technical challenges to exercise my
problem-solving skills

Employment History

2013-Present
2011-2013
2009-Present
2008-2010
2007-2009
2005-2007
2000-2005
1994-2000

Building Computer Technician Portage Public Schools

Lead Repair Technician World of CD-ROM, Kalamazoo, Michigan
Computer Repair, Sales, and Support Self Employed
Technical Director - Battle Creek Symphony, Battle Creek, Michigan
Stage Manager - Kalamazoo Symphony Orchestra, Kalamazoo, Michigan
Retail Sales and Installation - Dashworks, Inc., Portage, Michigan
Retail Sales and Installation - Soundwrks, Phoenix and Scottsdale, Arizona
Installation Department Manager - Classic Stereo and Video, Portage, Michigan

Professional History

User Support

Supported approximately 1300 staff and student users in two buildings
Provided deskside support in-person, via phone, and remote login

Provided small group trainings for teachers and staff

Created and distributed Tech Tips to address common or immediate technical issues

Technical Support

Maintained approximately 525 PC systems in two buildings
Diagnosed and repaired malfunctioning computer systems, peripherals, and software
Created and maintained custom system images for specific user groups/labs

Proficient in:


Microsoft Windows 10, 8.1, 8, 7, Vista, XP
Basic Active Directory user and group management


Microsoft Office


Mac OS X


Basic Linux GUI and command-line interfaces


Google Apps for Education


PC, Mac, Laptop and Chromebook hardware repair

Administrative

Tracked, commented, and resolved over 100 trouble tickets per year

Maintained an asset inventory of approximately 1100 IT owned items in two school buildings
Hired, trained, and supervised stage crew

Scheduled and managed multiple simultaneous projects

Documented projects with estimates, workorders, invoices, and receipts

Collaborated on technical planning

Education
2010-2012



2001-2005

Associate of Applied Sciences in Computer Technical Support - Kalamazoo Valley

Community College, Kalamazoo, Michigan
Bachelor of Science, Industrial Design - Arizona State University, Tempe, Arizona
Graduated summa cum laude, 3.94 GPA