JAN KENITH J.

JOHANNESSEN
729 Katipunan Street, Tisa G Cebu, Philippines G (032) 340-6625 G jankenith.johannessen@gmail.com

EDUCATION
BS in Information Technology University of Cebu, June 2015 Associate in Computer Technology (Multimedia Technology) University of San Carlos, October 2009

EMPLOYMENT EXPERIENCE
Technical Support Professional, Time Warner Cable (Nov 15, 2010 to Feb 1, 2012) Convergys Philippines, I2 Bldg. IT Park, Lahug, Cebu City Answer to customer problems and provide assistance. Provide customer service over the phone. Create reports on issues regarding Internet connection. Technical Support Representative, Hewlett Packard - Total Care (Oct 26, 2009 May 1, 2010) Teletech, 880 AS Fortuna Street, Banilad Mandaue City Provide software and hardware assistance over the phone. Issue replacements for Printers. Troubleshoot Hardware problems and check for defects.

SKILLS
Procient in Microsoft Oce (Word/Excel) Decent typing skills (at least 50wpm) Can work under minimal supervision Flexible with Operating systems (XP, Vista, 7, 8, MacOS) Procient in Adobe Applications (Photoshop, InDesign, Illustrator, etc.) Fluent in English(written/spoken) Basic writing/reading knowledge in Norwegian Can speak Norwegian at a conversational level

CHARACTER REFERENCES
Polibert Fuentes Mentor-on-duty, Convergys Philippines +63 9222118419, polibert.t.fuentes@gmail.com Ryan Abejo Workforce Management, Vector BPO +63 9176935461, abejo.ryan@vectorbpo.com Kurt Christian Penafort Floor Support, Teletech +63 9278852367, maluscaniskurt@gmail.com