CARL DANIEL T.

BETUIN
2655 F Muñoz St. Malate Manila
(+63) 927-1209-587 / (+63) 943-4199-037
carl.betuin@gmail.com

OBJECTIVE: To actually develop interpersonal relationship within the corporate

environment in order to attain excellence.

PERSONAL DATA:

Gender : Male
Age: 22 years old
Date of Birth: August 03, 1993
Marital Status: Single
Citizenship: Filipino
Religion: Christian

SPECIAL SKILLS:

 High Physical, Mental energy levels with pleasant disposition Have a good moral
character
 Excellent Hardware/Software/Networks skills
 Positive mental attitude with an ability to easily grasp ideas, concept, methods and
techniques
 Ability to plan and prioritize workloads
 Willing to learn new skills, take on challenges, and passed trainings for career growth
Have good command over written & Spoken English and Tagalog
 Problem solving ability
 Meeting service level agreements
 Exceeding Initial Response (IR)
 Team management
 Expertise in staff handling
 Performance management

Interest:

 Computer Hardware/Software, Computer Networks (TCP/IP,WAN,LAN)

 Mobile Phones: (e.g android, iPhone, Windows)
 Camtasia video editing / Adobe audition (e.g mp3,mp4 remixing)
 Microsoft Visio (sketch editing)
 Basic adobe Photoshop;
 Knowledge in Active Directory, Citrix, VMware, Ticketing System; Networking
Monitoring tools
 Knowledge in Citrix Xendesktop, Microsoft Exchange 2007, 2010
 Troubleshooting/Installation of Windows OS XP,7,8.1

EDUCATIONAL ATTAINTMENT:

Tertiary level
Technological University of the Philippines
BS Electronics & Communication Engineering
2010 to 2014
Secondary level
Taal National High School Taal Batangas
2006 to 2010

Primary level
Latag Elementary School Taal Batangas
1998 to 2006

Professional Experience:

Oct 16, 2015 – February 8, 2016 Team Leader / Supervisor;

Technical Services Support Management, Globe Telecom Inc. Teleperformance

Tower 2 Rockwell Business Center, Ortigas Ave., Pasig City

 Possess in-depth knowledge of various telecommunication systems

 Supervised, maintained and supported telecommunication systems in compliance
with the policies and procedures of the company.
 Monitored and supervised a team of 20 telecomm professionals
 Served as a mediator between management and sub-ordinates
 Handled the tasks of performing annual evaluations for Telecomm staff

Oct 20, 2014 – Oct 15, 2015 Technical Support Professional II / Subject-Matter Expert;

Technical Services Support Management, Globe Telecom Inc. Teleperformance

Tower 2 Rockwell Business Center, Ortigas Ave., Pasig City

 Providing Level II Technical Assistance to our corporate clients for broadband, DSL,
Leased Line, Telephone Lines, and VPN using Network Management Systems.
 Escalate / Coordination to Level III support groups to proceed for dispatch and last
mile isolation until resolution.
 Level II support for checking of signal status, quality, and coverage on the complaint
areas of Corporate and Enterprise clients using Actix Tool.
 Fault Ticket creation using Clarity and Kenan to monitor logs and updates.
 HLR and VLR refresh and alignment for Wireless lines; (e.g 3G/4G/LTE, Internet
Protocol Virtual Private Network (IPVPN)
 Front end Support for TextConnect 4; (able to send a text blast to Globe/Non Globe
and International SMS
 Front – End support for Femto-Cel-fi Boosters / Wireless Technology broadcast (e.g
2G/3G/4G repeaters; In building solution
 Support for mobile handset, Data Connectivity, SMS/Calls, Roaming problem for
postpaid lines (iPhone, Android)
 Responsible for troubleshooting handheld related problems (i.e iPhone, android)

Apr 3, 2014 – Oct 2, 2014 Network Support Associate;

Curo Teknika Inc. ePLDT 6th Floor Citimotors Bldg. Pasong Tamo Makati City

 Front – End support / Specialist for Digital Subscriber Line and Plain Old Telephone
service; Fiber to the Home for Enterprise / Corporate / Residential clients
 Coordinations with Field Engineers for escalations and dispatched
 Configurations for modems; Zyxel, Pro-link Aztech, Huawei
 Intitial Support for PLDT products (Telpad, TVolution, Cignal Triple play cable line)
 Performed duties as assigned by the supervisor
Oct 1, 2013 – Dec 31, 2013 Telecom / Project Technician;
Network Migration Support, Philippine Long Distance Telephone Company. 14th Floor
Ramon Cojuanco Building, Makati ave., Makati City

 Field Support for repair/ onsite / installation of Digital Subscriber Line and Plain Old
Telephone service;
 Support for Migration/Upgrades of Technologies and lines; (Legacy, New
 Generation Network, Fiber to the Home)
 Transfer of lines from Main Distribution frames, Outside cabinet frames, cards

May 27-Sept 25 2013 Internship: DZME Radyo Uno 1530 kHz 5F Victory Central Mall
Monumento, Caloocan City

 Handling / Operate console for broadcasting of AM Band

 Managing programs of News broadcasters
 Coordination with field reporters;

AWARDS AND RECOGNITION:

 Best Technical Support Professional II of the year – December 07, 2015

TRAININGS / SEMINARS:

 CCNA Module 1 Network Fundamentals, Experts Academy for Applied

Information Technology, Inc.
Unit 302 SEDCCO I Bldg., 120 Rada St. Legaspi Village Makati City (Nov 14 – Dec 05,
2015)

 Technical Support Professional II, Technical Support Services Management,

Globe Telecom Inc. (October 2014)

 Network Support Associate, Learning and development, system and product

training Curo Teknika Inc. ePLDT (April 2014)

 TECH TUTOR IV: The Next Generation Learning Through Interactive Multimedia
(Sept 25-26, 2012)

 Radio Amateur Communications Society; Academic and Leadership Excellence

towards a Greener Future (2011)

REFERENCES:

Rossana De Guzman
Globe Telecom Inc. Team Leader
+63917-688-1677

Rishelle Argame
Team Leader
+63927-521-4580
Noel Octavio:
Curo Teknika Team Leader;
+63998-853-2089

Engr. Jed C. Concepcion

Former TUP Professor
+63927-929-2587

Prof. Wilfredo Lopez

SIT Adviser/Professor in Electronics Dept
(Technological University of the Philippines)
+63 (2) 328.3750 to 61 loc. 206

I hereby certify that the above information is true and correct to the best of my
knowledge and belief.

CARL DANIEL T. BETUIN

Applicant