Francis Lee G.

Potrido
E-mail: francisleepotrido@yahoo.com Phone: 09269836543
33 Maximo Viola St., San Francisco Del Monte, Quezon City, Philippines

EDUCATION

BACHELOR OF SCIENCE IN INFORMATION June 2010 — June 2014

TECHNOLOGY
Adamson University

Information Communication Technology June 2008 — June 2010

IETI COLLEGE OF SCIENCE AND TECHNOLOGY, INC.

WORK EXPERIENCE

TRANSNATIONAL MEDICAL & DIAGNOSTIC June 2013 — December 2013

CENTER, INC.
TECHNICAL SUPPORT - Trainee
Duties:

Hardware & Software Installation

Basic Technical Support

CURO TEKNIKA - PLDT MARCH 2015 — APRIL 2017

NETWORK SUPPORT SPECIALIST
Duties:

Network monitoring and maintenance

Records complaints that need investigation and resolution for appropriate tracking
Provides courteous and professional customer service in responding to phone requests for technical assistance from end
users of DSL regarding Internet connection, email and system configuration, web loading and browsing

TOP DRAW ANIMATION INC. April 2017 — Present

IT ASSISTANT
Duties:

Handling (Software & Hardware System)

Monitors help-desk support, resolution of hardware, networking and system administration related issues
Install and configure software and functions according to specifications
Operating systems such as Microsoft, Mac OS, and various Linux distributions.
Client/Server environment and services such as File/Samba, DNS, DHCP, print services.
Multimedia applications proprietary and open source like (irfanview, GIMP, Photoshop, Flash, Quicktime)
Monitors Security and Privacy System (Computer System, CCTV)
Monitors inventory for all computer parts and other devices
Coordinates with suppliers on all IT related purchases
 QUALIFICATIONS
1

Skills:

Good Interpersonal Skills

Knowledgeable in MS Office
Knowledgeable in Software & Hardware System
Knowledgeable PC Repair & Troubleshooting
Knowledgeable in Computer Networking
Knowledgeable in Security, Privacy & Database System
Basic Web Designing
Basic Programming
Basic Adobe Photoshop

INTERESTS

Travel
Reading & Watching Documentaries

TRAININGS

· COMPUTER HARDWARE SERVICING

Technical Education and Skills Development Authority (TESDA)

(August 28, 2010)

· DEVELOP APPLICATIONS USING PROCEDURAL- PROGRAMMING LANGUAGE

LEADING TO PROGRAMMING NC IV

Technical Education and Skills Development Authority (TESDA)

(December 03 2009)

· PC – OPERATION

Technical Educational and Skills Development Authority (TESDA)

(January 16 2009)

REFERENCES

Kat Magaru
HR & Admin Officer
Akulaku Philippines
09771030957

Francis Lee G. Potrido 2