BERNARD T.

ANTAZO JR
4F UrbanScape Residences, 2078 Nuestra Sra. de Guadalupe St.
Brgy. Guadalupe Nuevo, Makati City, Philippines, 1212
Mobile: 09496140681
Email: bernardantazojr@gmail.com

OBJECTIVE

Seeking a position in the field of Information Technology where I could apply the knowledge learned
from my previous work and to pursue my career in the company wherein my experience will be further
developed and utilized.

WORK EXPERIENCE

November 5, 2016 – January 20, 2020

IT Support Engineer
Quess Philippines Corp.
6F Salustiana D Ty Tower Paseo De Roxas cor. Perea St.
Makati City, 1223
 Served as the first point of contact for employees seeking technical assistance over the
phone, chat and email.
 Provided technical assistance and support on the issues related to computer systems,
software and hardware.
 Determined the best solution based on the issue details provided by employees.
 Processed email requests that are technical related by creating a ticket.
 Performed remote troubleshooting if necessary.
 Educate employees to avoid recurring issues.
 Guided employees in solving the issues.
 Followed proper escalation matrix for unresolved requests and issues.
 Installed and repaired computer hardware and software.
 Replaced defective computer peripherals for employees.
 Maintained daily tickets tracker.
 Maintained weekly and monthly report based on tickets.
 Maintained asset inventory tracker such as below;
• desktop, monitor, phones and printer
• network devices (switch, router and firewall)
• hardware peripherals (keyboard and mouse)
• access point, media tape, headset and etc.
 Deployed and configured desktops and phones during project implementation.
 Performed laptop and desktop reformat if required.
 Performed printer configuration and toner replacement.

June 2015 – November 2016

Technical Support
Ng Khai Development Corportation
Hernan Cortes St., Banilad, Mandaue City, Cebu, 6014
 Served as the first point of contact for employees seeking technical assistance over the
phone, chat and email.
 Provided technical assistance and support on the issues related to computer systems,
software and hardware.
 Determined the best solution based on the issue details provided by employees.
 Processed email requests that are technical related by creating a ticket.
 Performed remote troubleshooting if necessary.
QUALIFICATIONS

 College graduate with Bachelor’s degree.

 Knowledge in computer hardware, software and network basic issues.
 Had work experience in BPO industry.
 Worked on shifting schedules.
 Can communicate well in English language both oral and written.
 Proficient in Microsoft Office software.
 Able to do multi task.
 Capability to learn quickly daily routine tasks.
 Can adapt easily with the work environment.
 Possessed pleasant attitude that can socialize well with the team and can handle users that
have different personality.
 Reliable team worker and can work independent.

EDUCATION

Tertiary
Southern Leyte State University – Hinunangan Campus
Bachelor of Science in Information Technology
Ambacon, Hinunangan Southern Leyte, Philippines 6608
2011 – 2015

Secondary
Canipaan National High School
Canipaan, Hinunangan Southern Leyte, Philippines 6608
2009 – 2011

Mahabang Parang National High School

Mahabang Parang, Binangonan Rizal, Philippines 1940
2007 – 2009

PERSONAL INFORMATION

Full Name: Bernard T. Antazo Jr.

Birth Date: October 26, 1994
Citizenship: Filipino
Civil Status: Single
Religion: UCCP

REFERENCES AVAILABLE UPON REQUEST