JAKE FIGUEROA MACALINAO

BLK 3. LOT 9 YLANG-YLANG HOMES, TABANG, GUIGUINTO, BULACAN 3015

09499401433 – JAKEFMACALINAO@GMAIL.COM

OBJECTIVE
To obtain a position where I can maximize my 10+ years of technical, quality assurance,
customer support and sales representative experience.

KEY COMPETENCE
Technical Skills
Teamwork
Team Player
Decision Making
Excellent Verbal and Written Communication Skills
Trustworthiness & Ethics
Goal Oriented

PROFESSIONAL EXPERIENCE
CONTRACT ADMINISTRAT OR (MPS/SYNNEX PRINTSOLV )
October 2013 – April 14, 2017/ Concentrix Tera Tower Pasig City.

Monitor, manage and optimize clients total print output environment, end to end
regardless of printer brands both for Northern America and Canada clients.

Proactively identify and solve potential printing problems and replenish supplies before
clients are affected.

Provide outstanding customer support via outbound/inbound call and email.

HELPDESK (SYNNEX)
June 2011 – October 2013/ Concentrix Eastwood City

Serving as the first point of contact for customers and end users seeking technical assistance
over the phone, email and chat.

Performs remote troubleshooting diagnostic techniques.

Determine the best solution based on the issue and details provided by the customers.

Create and provide electronic generated tickets to both external and internal customers.

TECHNICAL SUPPORT EN GINEER (NETGEAR)

November 27, 2007 – June 2011/Concentrix Eastwood City

Provide technical support for Small Office Home Office Networking devices for Northern America
Clients.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Following standard operating procedures for proper escalation of unresolved issues to the appropriate
internal teams.

EDUCATION
Bachelor of Science in Electronics and Communications Engineering (BSECE) from the Baliuag
University, Baliuag , Bulacan(2002-2007)

Bachelor of Science in Computer Science from UP College of Baguio, Baguio City (2001-2002)

High School Diploma from San Miguel National High School, San Miguel, Bulacan (2001)

Elementary Diploma from Anyatam, Elementary School, San Ildefonso, Bulacan (1997)