GHANIM ABED

Wylie, TX · 904-993-3292

ghanimabed@outlook.com · linkedin.com/ ghanimabed ·

Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for
management. Results-oriented with a proven track record of improving overall operations within a company or
department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and
procedures.

EXPERIENCE
2021-Present
Network Administrator, TECHMAHINDRA.INC
Service Desk Manager. As Team Lead and Team Manager for TIM Team for the TechMahindra.com main
office. leading the day to day supporting end users and keep resolving the user working issues, managing the
laptop allocation/ return process, tracking the ticketing system for contact users and resolve/ escalate the
cases, my team 10 members 2 different locations, working side to side with other teams to address major
issues that affect work flow and resolve ASAP.

2019-2021

TIM ENGINEER, TECHMAHINDRA.INC

Technology Infrastructure Managements Engineer, rolling as a Technical and Network engineer responding
to emergency or issues during the working and after work hours, responding to employee’s service requests
that raised by users, teams, project managers, supporting 3-4 offices which located at my area, provide a
physical and remote support to company TIM Team, Network Team, and Security Team.

2018-2019
FIELD TECHNICIAN, EDMONDS SCHOOL DISTRICT.
One another opportunity on different level, environment, role, and support. Start on preparing students
Chrome Books, make sure it’s working and function good, trained and conduct assets inventory log them in
and out, stand by Tech at schools for examination time response to any technical issues that need immediate
action, deployed a new equipment, upgrade old to current devices, peripherals.

2017-2018
HELP DESK, DESKTOP TEAM MEMBER, EDMONDS COMMUNITY COLLAGE
First official job on IT field, as student part time work start to discover this world and get an opportunity to
applied a lot of study materials, be on the front line for students and employees issues that they notified us
over emails, tickets, and over phone calls, sometimes in person as well.

EDUCATION
06 1998
HIGH SCHOOL, ALFARABI HIGH SCHOOL
Graduate from High school on General topics on 75% GPA.
06 2003
60 CREDIT, UNIVERSITY OF BAGHDAD
Finish 60 class credits on English Art Language at Ibn Rushud college, university of Baghdad.

FALL 2017
19 Credit, Technical Support COC C01

WINTER 2018
19 Credit, Cisco Networking

FALL 2020
44 Credit, Technology Support

Fall 2022

95 Credit, ATA NETWORK ADMINISTRATOR, EDMONDS COMMUNITY COLLEGE

(under graduate)